Robert White Photographic Reviews 

344
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the highly professional staff who provide expert advice and support when choosing photographic equipment. Consumers consistently note that orders arrive promptly, are securely packaged, and that browsing products on the user-friendly website is both seamless and efficient. Buyers often highlight the extensive product knowledge and friendly demeanor of the team, making every transaction thoroughly pleasant and reassuring. Though some customers experienced minor delivery delays caused by external couriers or noted occasional packaging inconsistencies, the overall sentiment remains exceptionally positive across nearly all completed orders.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast delivery and helpful communication.... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive as described and live up... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting extremely fast shipping and secure... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive knowledge, and... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fairly compact lens to use with my R5 Canon. With quality construction and a smooth focus wheel it's a pleasure to use. Often described as dreamy while wide open but super sharp at F5.6. Care is nee... See more

Company replied

Rated 5 out of 5 stars

Excellent BUT Well done on getting my Voightlander lens hood out to me next day. Notwithstanding that excellent service, I'd like to pull Robert White up about why everything they sell via G... See more

Company replied

Rated 5 out of 5 stars

Jack at Robert White Photographic went above and beyond helping me track down a part, that was now sadly out of production. Whilst many emails and photos were exchanged, with the thought, that maybe... See more

Company replied

Rated 5 out of 5 stars

This shop is an astonishing place. A proper photography shop A little hard to find on your first visit (you need the third and final entrance onto the industrial park). Its staff super professio... See more

Company replied


Company details

  1. Photo Shop
  2. Camera Store

Written by the company

Established in 1982, Robert White is an official supplier of Voigtlander, Arca-Swiss, Hasselblad, Toyo, Gitzo, Quantum, LEE Filters, Hasselblad, Fogg, Hedler, Tether Tools, Triggersmart & Walkstool


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(344)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The sound advice I receive from the…

The sound advice I receive from the staff at Robert White insure I return.

2 September 2026
Robert White Photographic logo

Reply from Robert White Photographic

Thank you for leaving a review Mike, much appreciated. Look forward to being of service again in the future.

Rated 4 out of 5 stars

Service has been better …

I have used Robert White on several occasions before and my orders have always been packed very securely and delivered Nextday!

Things seem to have changed a bit, however, at Robert White’s and my latest order for a Voigtlander 40mm f/2 (Nikon fit) Lens, was despatched via a Royal Mail 48-Hour Service and in my view had been quite shoddily packed - with very little parcel-tape on it - and on receipt - the parcel looked as if it had been opened in transit. I’m not entirely sure therefore that Robert White will be my natural first choice for purchases in the future.

27 August 2026
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Reply from Robert White Photographic

Hello Scott, thank you for taking the time to leave a review.

As I mentioned in our email a few days ago, we normally tape every side of a box to ensure security. We ship internationally every day and take package protection seriously. I can confirm that nothing has changed in our shipping processes at Robert White, and the lack of tape on your parcel was simply an error. The free 48 hour shipping was fully tracked and insured against any form of loss. There are of course paid for next day delivery options should you prefer.

We are ultimately thankful your new lens arrived in perfect condition and do hope the error in the outer packing of your order will not put you off using us again in the future.

Rated 5 out of 5 stars

I am glad my purchases from you has…

I am glad my purchases from you has been always excellent. I hope to continue on the same level of customers assistance and understand overseas customer's needs.
Best wishes

17 August 2026
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Reply from Robert White Photographic

Hello Abdulhalim, thank you for leaving a review and for your continued custom.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, knowledgeable and helpful. Perfect. Thank you.

14 August 2026
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Reply from Robert White Photographic

Hello David, thank you for leaving a review. We look forward to being of service again in the future.

Rated 5 out of 5 stars

First rate customer service !

I have been a customer of Robert White over decades and their customer service has always been exemplary.

12 August 2026
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Reply from Robert White Photographic

Hello Jonathan, thank for taking the time to leave a review and for your long standing continued custom. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Professional and knowledgeable

Both Jack and Ian were incredibly helpful. I was looking for a solar filter for the partial eclipse. Initially they didn’t have one but came with a solution to stack two together. I bought the filters and was very kindly lent the lens adapter and holder. Jack followed up the purchase with a really useful email which I believe helped my final photos. A truly professional company with the knowledge to match!

11 August 2026
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Reply from Robert White Photographic

Hi Charles, thank for leaving a review. So glad the filter setup worked for you and you captured some images of the partial eclipse. Well done!

Rated 5 out of 5 stars

Excellent Speedy Service

I ordered and received a lovely Voigtlander lens from Robert White. Not my first order from them and it certainly won’t be my last. Great, quick service.

11 August 2026
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Reply from Robert White Photographic

Hello Jonathan, thank you for taking the time to leave a review and for your continued custom. It is very much appreciated.

Rated 5 out of 5 stars

love buying my leica lenses with them

love buying my leica lenses with them, they use royal mail special delivery instead of dpd which is perfect for my area, i can get lenses on a saturday

19 February 2026
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Reply from Robert White Photographic

Hello Maria, thank you for taking the time to leave a review and for your continued custom. We look forward to being of service again.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. I won't hesitate to return - highly recommended.

7 August 2026
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Reply from Robert White Photographic

Hello Jason, thank you for leaving a review. Great to hear everything went well and we look forward to being of service again in the future.

Rated 5 out of 5 stars

Voightlander 75mm

Prompt delivery!

5 August 2026
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Reply from Robert White Photographic

Hi Steve, thank you for leaving a review. Great to hear your order arrived in good time :-)

Rated 5 out of 5 stars

Excellent service

Purchased the Gitzo GSLVLS Levelling Base for Systematic Tripods and the service was fantastic. Product was as described and well packaged with very quick delivery. Website and checkout was easy to navigate and the pages drew quickly and are well laid out. Would definitely buy from Robert White Photography again

16 February 2026
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Reply from Robert White Photographic

Hello Pete, thank you for taking the time to leave a review, much appreciated. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Great service & advice on the phone

Great service & advice on the phone

28 July 2026
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Reply from Robert White Photographic

Hello Ian, thank you for taking the time to leave a review. Look forward to being of service again in the future.

Rated 5 out of 5 stars

Repair of Tripod Head

Very informative and very helpful

23 July 2026
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Reply from Robert White Photographic

Hello Phil, thank you for taking the time to leave a review. Pleased we could assist with the repair.

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