Road Runner Sports Reviews 

Product availability was great! The website was easy to use and shipping was delivered within promised window. Will definitely buy from here again!

Buyer Beware – Disappointing Experience with Road Runner Sports Online

I ordered a new pair of shoes from Road Runner Sports’ online store about a week ago, expecting a brand-new item as advertised. Unfortunately, what I received was far from that. The shoes arrived with visible wear on the soles, stains on the upper fabric, and shoelaces already installed, indicating they had been previously worn or handled inappropriately.

I promptly contacted customer service and spoke with a representative named Rick, who was courteous and professional. After reviewing the photos I emailed, he acknowledged the issue and agreed that this was not how new merchandise should be sent out. While I do appreciate their willingness to replace the shoes, when I asked what would be done to address the inconvenience and disappointment, I was told nothing further would be offered.

In my view, sending out used or damaged shoes while advertising them as new raises serious concerns about quality control and customer care. Mistakes can happen—but how a company handles those mistakes matters. Based on my experience, I cannot in good faith recommend shopping with Road Runner Sports online.

I share this review to help other consumers make informed choices. Proceed with caution.

To start we waited where we were told to sign in and after about 15 they took our name and VIP information. We then waited about another 20 minutes when they called someone before us who arrived 10 minutes after us. I complained and we finally got service. The kid that waited on us was nice but had very limited knowledge. We told him what type of sneakers we needed and there were barely any choices. I wound up getting the exact same sneakers I have and my husband had to order his because there was no stock. In essence we could have just done this all on line instead of being aggravated for an hour and a half.

Easy website to order from with great prices and fast shipping

I purchased a pair of Brooks running shoes from a pop up HS track meet. The sole separated from the shoe in less that 100 miles of running and under 90 days. I took care of the shoes well. I called the store, they said they would only give me a 10% discount if I signed up to be a member, on a new pair of shoes and would do nothing else to help me out. BRUTAL!

Road Runner Sports never disappoints Super-fast shipping, and their customer service is top-notch—any problem is fixed right away. 10/10 recommend

I have been a loyal customer for probably 10 years and i still enjoy it as service is getting better and better.

I have always had excellent experience with Road Runner sports they ship quickly. If there’s any issues they take care of it immediately I highly recommend them.

I agree with the other poor reviews here. In the past they have used any credit card on my account to auto-renew memberships. I used my husband's credit card to buy a pair of shoes and they charged the annual membership fee. No consent, nothing. They kept the card on file for what reason?

In addition, every time I visit a Road Runner, even if I know the exact size and model shoe I want, it's a 45 minutes (at the very least) experience. If you are not trying shoes on and just wanting to buy a shoe there is no reason you should have to wait 45 minutes.

Finally, I just previously purchased a pair of sneakers online. I do most of my shopping online and Road Runner is the first merchant who charged me TWICE. Two charges came up pending. Obviously one was dropped, but I have never had this happen to me before.

If you have a locally owned running store near you, save yourself the headache and shop small. Road Runner is not recommended by me.

Just doesn’t think it’s right that you have to have a membership to receive better pricing. However, the site was pretty simple to navigate. The prices were pretty good regardless of the membership. I wish it was more ways to actually pay, but I like it.

Been a customer for many years. Just bought shoes for myself and my wife. Great price on great shoes. They came within two days. They look great, feel great, and keeping me on the road.
This pace has always give me outstanding service, and are right there if you have any problems.

Road Runner Sports Online Going Downhill

I have been a Road Runner VIP customer for 5 years. I have been increasing my mileage so I go through a lot of shoes. I am not sure but after several years of decent service (that is why I am giving 2 stars). I have had 3 bad orders in a row. Once it was a energy bar that they sent that was definitely stale (don't think the product had an expiration date so I would give them the benefit of the doubt but the product was stale). Then I ordered a pair of shoes and did not see any notice of shipping. After 9 days the order still said "processing", and then after a few more days they cancelled the order. I think several things should have happened to prevent this (first off you need to have better inventory control so you are not posting items you do not have--this should be very basic for someone selling a product with many options/sizes). They should have been more proactive in communicating a problem or delay and then they should have communicated the cancellation much better. The third problem is that the exact same thing happened when I ordered another pair of shoes! They never communicated at all with me; after a while I notice something is wrong, it says "in process" and then around 2 weeks they cancel the order. This is a problem as there are times when I actually need the shoes in a reasonable time (the first pair they cancelled I ended up getting from someone else but had to pay extra for fast shipping so I could get it on time). Their website is NOT maintained well and they do NO communicate issues well or at all.

I have been a VIP member for 22 years and have spent over $10,000 at their stores (online and brick and mortar) during that time. I recently purchased a pair of running shoes and, although they seemed ok when I first put them on, after walking about 100 feet in them outside I realized they were too big. I returned them, but RRS judged them as used and refused to give me a refund. Instead they issued store credit. I called 4 times to explain how little I had worn them and asked to reconsider. I heard nothing back for 2 weeks, then called again today and got disconnected, then called again only to be told I should read their return policy on the website. This is not how a business should treat a loyal customer of over 20 years! I placed an order, used the rest of my rewards cash and my return credit, and immediately called to cancel my membership. After reading reviews here and on the BBB website, I will be monitoring my credit card account carefully to be sure they refund my remaining membership and not recharge me.

I am always happy with my purchase from Road Runner Sports.

I love this company. I have been a patron for many, many years. However, my latest purchase was a pair of brand new asics running sneakers. I was excited to receive them. However, the pair that I received was used. the bottoms were dirty. The tag was ripped out and included in the box. They were clearly part of the "wear and return" program that makes this company so successful. I am really disappointed. If I wanted to buy used running sneakers, I would have gone to Poshmark... and it would have been cheaper.

My experience with roadrunner sports has been nothing short of incredible. I've been looking for a specific model of an athletic shoe in the right size and width, and was having difficulty finding it until I came across the Road Runner Sports website. Not only was finding the shoe easy, but they also had it in stock with the correct size and width. And they were on sale!

But the biggest surprise was yet to come: I received the shoes so quickly that I thought the UPS notification was incorrect! They arrived the day after I ordered them!

I got exactly what I ordered at a great price, with great service. I will be ordering from them again.

Excellent service and products I’ve been a customer since 2007 and have gotten hundreds of dollars in discounts. There service is outstanding

Wonderfully Knowledged Customer Service

Great place to finds good buys on great shoes that may not be available at some stores. The 90 day tryout of the shoes is the best; never worry about an ill fitting shoe again.

I just got a letter telling me my subscription (?) is set to renew. What the hell. I have no subscription. It appears these folks are liars, cheats, and that's the best of their qualifies. I have no intention to call them and will refuse to pay if they charge me. I have never subscribe to their services.