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Riverford Organic Farmers Reviews 

20,615
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,451 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness, wonderful variety, and superb flavor of the organic fruit and vegetables provided each week. Customers also deeply appreciate the reliable delivery service, friendly drivers, helpful cooking recipe booklets included in the boxes, and fully recyclable packaging. Some reviewers were not happy with occasional quality issues, noting that certain fresh items occasionally arrived too soft, slightly blemished, or already spoiled. A few other people also felt that managing orders through the online website platform or contacting customer support for assistance could sometimes be quite frustrating and slow.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional freshness and delicious taste of the... See more

Quality

People report positive experiences with quality, highlighting that the fruit and vegetables are exceptionally... See more

Delivery service

Users describe positive interactions with delivery_service, noting that couriers are consistently prompt,... See more

Service

Consumers find service to be positive, highlighting professional and friendly support, brilliant produce, and... See more

Order

Customers had positive experiences with order, highlighting how easy it is to manage through the app and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Company replied

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,615)

1,422 reviews in the last 12 months

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Rated 5 out of 5 stars

We are delighted with our fruit and veg boxes from Riverford Organic Farmers…

We are delighted with our deliveries from Riverford Organic Farmers. The fruit and veg are so fresh and delicious. The weekly newsletter with news and recipes is much appreciated. The deliveries are thoughtfully made, on time every week, and the boxes can be reused, which is great. We do not have a compost bin at home, so we can return our environmental packaging with the box to be recycled on Riverford's farm. We really appreciated our gifted cookbook. We are delighted and highly recommend Riverford Organic Farmers.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Down at hythe food festival this…

Down at hythe food festival this weekend and met Finn and Dave running the stall. Me and my friends ordered fruit and veg boxes and started a subscription with lots of freebies like chopping boards and sourdough ! Great experience and good knowledge, cheers guys !!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Prices have gone up and quantity/weight…

Prices have gone up and quantity/weight has gone down. They are now the most expensive Veg Box company in my experience. Such a shame but they now want profit over community.

17 July 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Dear Rebecca.

Thank you for your review and for letting us know how you've been finding our deliveries.

We're very sorry to hear that you've felt the quantities in our deliveries have gone down while our prices have increased.
We weren't able to identify your details from the review you left, so we couldn't reach out to you directly. If you haven't already, please do get in touch with us here at the farm so we can put things right for you and follow this up with the relevant teams.

You're right that our prices and minimum spend increased in March this year. Our minimum spend hadn't changed for over 10 years, but with rising costs, it's no longer realistic for us to offer free delivery on orders under £20. To keep as few barriers as possible between our customers and a box of healthy, organic fruit and veg, our seasonal organic set boxes have always been excluded from the minimum spend.
The size of fresh produce can vary throughout the year depending on the season, growing conditions and weather.

We have growing specifications in place to ensure our customers are paying a fair price for the produce they receive. If you're ever unsure about, or disappointed with, the produce you've received or its value for money, please do get in touch with us at the farm so we can look into it for you.

These changes to our prices and minimum spend have allowed us to continue offering free delivery while supporting fair pay for our farmers, suppliers and co-owners.

Rated 5 out of 5 stars

Excellent fruit, salad & vegetables.

Excellent fruit, salad & vegetables & stays fresh so much longer than any I have bought in supermarkets. You can certainly taste the difference as it is organic. Excellent delivery service too. Easy & good communication to customers. Also very reliable.

8 July 2026
Rated 5 out of 5 stars

Making it Easier to Make Great Choices

Wonderfully fresh food delivery to my door by a friendly and helpful driver. Loads of choice at point of ordering with the chance to change my order if I need to. I tried the surprise bag which was really good value and excellent to receive items I hadn’t thought about getting but will add a lovely twist to my weeks menu. I will definitely try it again. Oh and being able to order as much or as little particularly works well for my small household. And of course NO PLASTIC which is the icing on the cake for me!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Veg and fruit are good quality

Veg and fruit are good quality. Box contents provide for nutritious and tasty meals all week. It’s easy to select the best option and add extra items where needed. Importantly, all items organic.

6 July 2026
Rated 5 out of 5 stars

No plastic and great produce

Delivery times great. All items in compostable bags or tubs, no plastic. The app allows you to amend your order (haven't tried it yet) and the produce is fresh, varied and great quality.

6 July 2026
Rated 4 out of 5 stars

Thumbs-up - very nearly the full five stars

Well-packed goods; fruit and veg are good quality and tasty; doughnut peaches small - perfect for small children and a fruity snack for me - but delicious and keep well; ethical packaging; can return packaging to them; the boxes fold well and, importantly, fit inside both their big sturdy paper bag and the cooling bag - this makes a compact easy-to-store packaging collection for return the next delivery day; delivery went to the wrong house once - we got theirs and they got ours; a cabbage was a bit wilted once, but only the very outside leaves which made a good wrapping for the cut cabbage in the fridge, which was handy; one thing did not arrive once; friendly people; customer service good.

10 July 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Deborah,

Thank you for taking the time to leave us a review, we really appreciate it.

We're always heartened to read the feedback from our lovely customers.

If there are ever any issues affecting your orders, please do reach out to us.

Thanks again and we hope to see you again soon.

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