Ripples Reviews 

138
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We are very happy with our shower room designed by Sue Mee at Ripples in Tunbridge Wells. After she presented the designs, she also kept us updated throughout all the changes according to our requir... See more

Rated 5 out of 5 stars

The team at Ripples Chichester are outstanding end to end in the process of designing my (now) beautiful bathroom to working closely with my builders bathroom team to do the install. I was very impres... See more

Company replied

Rated 5 out of 5 stars

We have just had two projects designed by Kalli at Ripples Towcester. The process of agreeing the design was supportive and Kalli really took the time to get to know our priorities. We inevitably... See more

Rated 2 out of 5 stars

This company took almost 9 months to begin a job, installed units that were of an inferior quality to what we had been firmly told, charged us extra because the people they hired to install were so co... See more

Company replied

Company details

  1. Bathroom Remodeler

Written by the company

Experts in bespoke bathroom design, with showrooms nationwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

138 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(138)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and always helpful

Very helpful and always helpful - ready to answer any queries and was very hands on in coming round to check on the progress made with my new bathroom. Very happy with the end result.

23 March 2023
Unprompted review
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Reply from Ripples

Thanks for taking the time to review our London showroom Louise - enjoy your new bathroom!

Rated 5 out of 5 stars

Highly Recommend Ripples London

Our experience with Ripples London has been incredible. We tried a number of places but only Ripples could design our perfect bathroom. This was mainly due to Jo who listened to what we needed, gave us great ideas and created a fantastic bathroom. Ripples were also very understanding when our project was delayed. I’ve personally recommended them to a couple of friends already.

9 March 2023
Unprompted review
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Reply from Ripples

Thanks Aidan - we hope you enjoy your new bathroom!

Rated 5 out of 5 stars

well done Ripples

Ripples Knowle did a complete of the en suite and the end result is excellent far better than ever imagined. The staff are polite and professional and the workmanship exceeds expectations.
I would not hesitate to recommend and plan using their services for the main bathroom

9 March 2023
Unprompted review
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Reply from Ripples

Thank you for taking the time to leave us a review. We hope you enjoy your new en-suite.

Rated 1 out of 5 stars

Feel free for anyone to contact me…

Feel free for anyone to contact me directly to get the truth and facts about how shockingly bad this RIPPLES Wokingham company is, their installation businesses and their responses to issues. 18 months on and no working main bathroom, over £10's of £'000s in DAMAGE to our house, complete rip out and start again required, taking literally no responsibility for it and some brilliantly shocking emails from both them and V&M Arrol Ltd the implementation company Ripples provided (who are in the process of being struck off by companies house and pending an HMRC investigation as well). We will let the insurers and the lawyers argue this one out whilst we find someone competent to start again. Save yourself time, hassle and money. AVOID like the plague. If there was minus Stars available they would clean up! :-)

8 March 2023
Unprompted review
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Reply from Ripples

We recognise that this review is from the same household as another review written by Lottie Clementson and therefore can only re-iterate that whilst we were really sorry to hear of the installation related issues, we responded as soon as possible and professionally to any issue reported that may have been related to the products we supplied. Installation is not a service Ripples offers unfortunately and we will always do our best to help where we can.

Rated 5 out of 5 stars

Helen at Ripples in Chichester has been…

Helen at Ripples in Chichester has been unbelievably helpful throughout the whole process of updating our bathrooms. She has helped with the design, delivered the products to my door and has supported the installation. Nothing is too much trouble and the products really are excellent quality.
I wish I’d gone to Ripples sooner and not wasted so much time with other high street bathroom stores that just didn’t come up with what I needed.
Helen really does give a truly personal service and I will certainly use Ripples again.

28 February 2023
Unprompted review
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Reply from Ripples

Thank you for taking the time to leave us a review Dawn. It was a pleasure working on your project.

Rated 5 out of 5 stars

Ripples Chichester

We are delighted with our new bathroom designed by Helen at Ripples Chichester. She transformed the layout in a way we never would have thought of to create something visually stunning and which maximized the use of space. She was helpful and responsive throughout the process, and the fitters were professional, efficient and friendly. I would highly recommend Ripples to anyone considering a new bathroom.

27 January 2023
Unprompted review
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Reply from Ripples

Thank you for leaving us a review Fiona - it was a pleasure working on your project and we hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Ripples Chichester

Both Helen and Derek at Ripples in Chichester were excellent in both designing and assisting us in our three bathroom renovation projects. Both also went the extra mile in personally delivering products even though we are located some distance away from the showroom.
We are delighted with the quality of items supplied and would have no hesitation in recommending Ripples of Chichester to others.

23 January 2023
Unprompted review
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Reply from Ripples

Thank you for the kind review Jane - it was a pleasure working on your project.

Rated 5 out of 5 stars

Ripples Chichester - great service

Brilliant service from Ripples in Chichester. Helen was really helpful and gave excellent ideas in presentation for bathroom and ensuite.
She worked well with our plumber and with the company that we purchased vanity unit from .

4 October 2022
Unprompted review
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Reply from Ripples

Thank you for your review Roma. We hope you enjoy your bathroom and ensuite.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Lisa at Ripples and the team at Barnes Installation. They refitted two wet rooms in our home. The team were helpful and worked well. Lisa planned and ordered everything on time and the bathrooms look great and work really well.

2 October 2022
Unprompted review
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Reply from Ripples

Fabulous to read - thank you for the review Margaret.

Rated 5 out of 5 stars

Fantastic customer service received…

Fantastic customer service received from the Saffron Walden branch.
I dealt with a lady called Paula who was extremely helpful and definitely went the extra mile for me!
I would highly recommend !

9 December 2022
Unprompted review
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Reply from Ripples

Thank you so much for taking the time to leave us a review Stella. It was a pleasure to be able to help.

Rated 5 out of 5 stars

Jo at Ripples in London (Belsize Park)…

Jo at Ripples in London (Belsize Park) helped us design a fantastic bathroom for our new house in East London. Jo really listened to our ideas and provided great inspiration which reflected the style which we were after. She was very patient with some of our thoughts on palette and produced some fantastic technical drawings which really brought our ideas to life. We’ve been so pleased with the style and quality of the end product and would have no reservations in recommending Jo and the Ripples team in the future. Thanks again for all your help!

11 November 2022
Unprompted review
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Reply from Ripples

Thank you for the review Liam - it was great working on your project. Enjoy your bathroom!

Rated 5 out of 5 stars

Family bathroom…

Ripples London in particular Jo Sangster has been extremely helpful, solved and created a beautiful family bathroom for us. Jo took on the challenge and came up with a design that no one else had. This meant that we were able to keep a family bath and created a stunning walk in shower with the space we had available. She created a mood board which we instantly liked, and apart from a few changes we went with all her choices. Jo also introduced us to a fitter that they use and Duncan works to a very high standard, and we couldn't be happier with the end result. Thank you all at Ripples London

21 November 2022
Unprompted review
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Reply from Ripples

Thank you so much for your review Jo. It was wonderful to work on your project and we're so pleased to hear how happy you are with the finished result.

Rated 5 out of 5 stars

Brilliant experience, and so happy with the final product

Had an absolutely brilliant experience of working with RIpples. Jo was super friendly and helpful, listening to our input, and then providing expert guidance around choices and options. Her designs were not only beautiful, they were also super detailed which made installation really clear and easy for our contractors. All the products were really great quality, the after-sales care has been fantastic, and we couldn't be happier with our final bathrooms. Jo really took the stress out of everything, and provided original creative input while staying true to our original vision. I would highly recommend her and the Ripples team to anyone.

21 November 2022
Unprompted review
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Reply from Ripples

Thank you so much for your kind review! We so enjoyed working on your project.

Rated 5 out of 5 stars

We had a fantastic experience with Ripples (London)

We had a fantastic experience with Ripples (London). Throughout each stage of the process – initial consultation, design meeting, installation process, post-installation – we were listened to and able to raise any issues, concerns, and questions. We felt this was always taken onboard. The timeframe and costs were clearly set out and stuck to closely - there was nothing unexpected at any point. The finished product matched up exactly to the design proposal. The installer took time to explain every part of the process, and where and how minor adjustments needed to be made. I don’t think we could have asked for anything more from Lisa and the team at Ripples. We would definitely go back there again if any future work were needed in our property.

11 November 2022
Unprompted review
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Reply from Ripples

Thank you so much for your review Adam - it was a pleasure working on your project.

Rated 5 out of 5 stars

We needed to replace our outdated…

We needed to replace our outdated bathroom, but didn’t know where to start. We knew we wanted something really different and, looking for ideas online, discovered Ripples in Knowle (Solihull).
We went along to the showroom and was greeted by a young lady with a big smile, who immediately made us welcome! Explaining what we thought we would like, Gurnaam, gave us a tour around the displays and introduced us to many exciting products and ideas. Nothing was too much trouble and we weren’t rushed, as she guided us through the design process and put together a “mood board”. Her ideas filled us with excitement and we left afterwards, having made the decision to trust Gurnaam with designing our new shower room for us!
We now have a bright, clean, sparkling new shower room, that’s both functional and fantastic!

3 October 2022
Unprompted review
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Reply from Ripples

Thank you so much for taking the time to leave us a review Heather. It was such a pleasure working on your project. Thank you for choosing Ripples

Rated 1 out of 5 stars

Do not use the beaconsfield company

Do not use the beaconsfield company. They have no aftercare service at all. Never visited our property in over a year, faulty products which they don't even acknowledge!! Paid a lot of money for 2 bathrooms and no aftercare at all. Avoid unless you want to be ripped off. Charging high end prices for medium products and low end service.

1 October 2022
Unprompted review
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Reply from Ripples

Thank you for your response. The faulty radiator is being replaced under warranty and we have offered a refund on the mirrors due to problems with the sensor in them. We also acknowledge tiles did not arrive on time due to unforeseen delays in Spain that prevented them leaving the factory. We do value the business which is why we undertook further costs to replace the marble worktop that would normally be chargeable to the customer.

Rated 5 out of 5 stars

Ripples London 10/10

I had an amazing experience working with Jo from Ripples in the London branch. The great deal of effort, attentions to detail, and knowledge that Jo showed in her luxurious design was invaluable. She made my role as the installer much easier, which will really benefit the clients bathroom experience.

1 August 2022
Unprompted review
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Reply from Ripples

Thanks so much fr your review Marc - we really do appreciate it

Rated 5 out of 5 stars

Fantastic experience from talented designers and planners

The team at Ripples (Jo in particular) were fantastic throughout. Helped us design and install a bathroom and en suite. The design was even better than we could have imagined (and Jo was exceptional at listening to our requirements and putting those into the plans) and we’re very happy with our new bathrooms!

7 September 2022
Unprompted review
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Reply from Ripples

Thank you for your review Kieran - we are so pleased to read about your experience with Jo and the team at our London showroom.

Rated 5 out of 5 stars

Lisa from Ripples London was excellent

Lisa from Ripples London was excellent: so helpful creating the design and supplying the fittings on time and within budget for our shower room. It now looks stunning!

13 June 2022
Unprompted review
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Reply from Ripples

We were so pleased to be able to help with your bathroom Alison - we hope you enjoy it!

Rated 5 out of 5 stars

Bathroom Renovation

I had not done a bathroom renovation in some time and was nervous about how to do it and what to use. Jo at Ripples London made everything easy for me and held my hand through the process. I now have a bathroom which is more suited to my needs and looks beautiful too. I smile every time I enter the room. Thank you Jo. Highly recommended.
Elaine Collins

15 August 2022
Unprompted review
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Reply from Ripples

Thank you so much for our excellent review Elaine. We're so pleased to hear that you love your new bathroom!

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