Fantastic customer service. We made an order online and by accident one item was missing. I can only imagine this was down to it being the Christmas period and so many orders going out. We emailed an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in with my two boys to get some advice on anew scooter for stunts. Barry couldn’t have been more helpful, handling multiple questions from my very enthusiastic 7 year old. A really great shopping... See more
I honestly could not recommend this company enough, I've ordered items online and in store for my two sons. Very competitive prices and the customer services is second to none. I was chatting to... See more
What a brilliant company! Ordered a scooter in the wrong size and they were fantastic at helping me change my order. Brilliant, quick communication that really helped solve the problem before the init... See more
Company details
Information provided by various external sources
Custom pro stunt scooter shop – With our custom-made scooters you can stand out from the crowd, with parts manufactured by leading brands like MGP, District, Phoenix, Addict, Apex, Blunt, Lucky and many more. Customise your pro scooter today.
Contact info
United Kingdom
- www.rippedknees.co.uk
4.7
Excellent
456 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service for a…
Outstanding customer service for a hassle free exchange , fast delivery and a quality item at a great price! Thanks ripped knees
23 January 2026
Unprompted review
Awesome service from Barry
Awesome service from Barry. Kept in touch with me regarding a delay in boots I had ordered for by daughters birthday. When I went to collect. Gave some great advice regarding sizing and if there were any issues, to get in touch. Thank you
20 January 2026
Unprompted review
Highly Recommend!
I ordered a scooter 3 days before my sons 10th birthday (mum fail lol) and I panicked it wouldnt get here in time so I chanced emailing and to my surprise they said it would be sent out next day delivery! It arrived in great time and the scooter is fantastic! I've never seen my son smile so much! Thank you so so much!
7 January 2026
Unprompted review
Great service
Checked lots of sites reference the scooter my son would need, website easy to use and great price, once ordered arrived perfectly wouldn’t hesitate to recommend
15 January 2026
Unprompted review
I ordered a scooter for Christmas for…
I ordered a scooter for Christmas for my lad expecting with the christmas post for it to take a couple of weeks, not with ripped knees - literally took 2 days!! Could not believe how fast the delivery was.
8 December 2025
Unprompted review
Fast speedy service
Fast speedy service
All parts recieved perfectly and exactly as described, will definitely order again!
16 December 2025
Unprompted review
Scooter
Great site loads of scooters to choose from . Ordered a new scooter for my son for Christmas as he had cracked he's stem base, handle bar at base of scooter . Ordered on the 9,12,25 arrived on the 11,12,25. Great delivery time. Scooter looks fantastic randow purple oil slick type colour. Boy loves it. Will use site again for other see kids scooters.
9 December 2025
Unprompted review
Terrible customer service - faulty scooter which they will sell again
The scooter I received had an issue with the back wheel. It made a catching sound when spinning, which I sent a video of and they agreed this wasn’t right but likely just needed to loosen the wheel, which I attempted but it would not budge. Several people tried. I therefore sent it back at their request. Once received the company denied there was ever a sound, even though I had video evidence, which they had previously agreed with. They also calmed the wheel would come off easily and told me I was doing it wrong. I can put an allen key in a hole and turn it. I learnt how to put a hexagon shape in a hexagon hole when I was a 1 year old - It’s not hard. Shame, as could have been dealt with professionally and I would have left a positive review. Having a fault happens but it’s how you deal with it that matters. The worrying part is they say they will sell this scooter to another customer as new, so beware, you might receive a faulty item, then have a fight on your hands to get your money back. Happy to upload my videos if Trustpilot allows.
15 January 2026
Unprompted review
Reply from Ripped Knees
Thanks for your review Victoria and the info you provided. Sadly is a little disheartening to read given much of the info you have supplied is not as accurate as it should. You contacted us to report a faulty scooter, advising the rear wheel was making a "clicking" noise. You sent us a video, and were advised we could not hear any noise, but that it was just the "whirling" sound of the wheel moving in motion in between the rear deck channel and spacers. This is completely normal, a smooth noise, nothing out of the ordinary. You stressed to us that you wanted to send this back, to which we happily agreed. We said we would look at this to determine if there was any issue. The scooter arrived back and i called you. I advised you that with all our experience (17 years) that i was spinning the rear wheel and there was no noise at all that we determined was an issue. You stated that you also had a problem with the rear wheel and that you couldnt get it off. You also said your next door neighbour had a go, he too couldnt get it off and thre must be a problem with it. I advised that they can come tight from factory. You told me that there was no way we could get this off without using a "machine". At this point we advised there is a technique to do it, especially if they are a little tighter and that id be able to do it. I put the phone down with you on loud speaker and immediately loosened this off. We acknowledge this was tighter than normal. You then called me a liar and said i hadnt got this off. We never advised you were doing it wrong on the phone just that with our experience, we knew how to hold the allen keys correctly when applying force once they were in the hex of the bolt. Its not hard to put it in the hole but the action of twisting and applying the correct pressure in the hole, to loosen a tight one does require knowledge, hence how we were able to remove and you couldnt. At this point on the call when we advised we couldnt see any issues at all you advised you wanted a refund to which we happily agreed. We had before you asked us to remove the bolt, advised we were going to send you our a new scooter anyway, despite us identifying there were no faults. And because of there being no issue with the item, we are happy selling a fully operational product like any other. You emailed us back the next morning after we had emailed you after the call to advise we had processed your refund. We advised on this email in the morning that we had already processed the refund immediately and you then asked how long it might be to be received. We advised this takes on average 3-5 working days between the bank and payment gateway so we dont agree that you had a "fight on your hands" to get the refund back. This is untrue and misleading.
Prodigy scooter
Perfect thank you
Well packaged and perfect condition
16 December 2025
Unprompted review
Great quality scooter with great service
We ordered this scooter as a Birthday present for my 12 year old son - Blunt Prodigy X Stunt Scooter Oil Slick. He absolutely loves it. The wheels and colours at the bottom of the scooter catch the light and are great in the dark. It is a great quality product delivered quickly - important when it is a birthday delivery. Great service
9 December 2025
Unprompted review
Will definitely use again
Will definitely use again, really helpful and great communication, thanks ripped knees
12 January 2026
Unprompted review
Great friendly customer service
Great customer service with extremely quick responses to queries. It was also the only place to stock the DryRobe i wanted at a great price, no huge mark up. Quick delivery and generally a friendly bunch of people. Great small business!
12 January 2026
Unprompted review
No hesitation to recommend
No hesitation to recommend.
Not used before, but very impressed.
Fast delivery and great price.
Would happily use in the future.
5 December 2025
Unprompted review
Great service
Great service, and prompt postage. Even after a mix up with delivery address, the matter was dealt with very quickly and I received the item withing the estimated delivery time. Woukd definitely use again.
18 December 2025
Unprompted review
Excellent service and quick delivery
Excellent service and quick delivery - highly recommend
12 December 2025
Unprompted review
Website was easy to use
Website was easy to use, did a little research before ordering and found Ripped knees to be the cheapest option for what we wanted. Item was packaged and delivered in a quick and efficient way. I would definitely use again.
1 December 2025
Unprompted review
Great website
Great company to work with and super fast delivery times. Even over the Christmas period
7 December 2025
Unprompted review
AVOID COWBOY COMPANY
Horrendous ment to be 2-4 days didn’t know where it went when we contacted them re sent another and should be here next day by delivery that was Friday told latest would be Saturday still nothing but lies dpd telling us they haven’t got it then to we have to collect it days lasted James absolutely terrible at customer services ended up canceling it and getting ignored and told Monday and still not out for delivery aparently having to pick it up yet James is now blaming it on weather it’s only up the road from us acording to the tracking well cancelled again apparently can’t having had to raise it with my bank and also will be going to traiding standard absolute shambles of a place won’t even accept my husbands calls now either
31 December 2025
Unprompted review
Reply from Ripped Knees
Hi Nicola, thanks for the review and we are disapointed that much of the info supplied isnt accurate so happy to respond in detail. Another item was shipped to you and our email to you on Thursday stated that the item "should" be with you by Friday, and we would expect the latest Saturday. This is based on shipping the item with DPD on a next day service which we did, and you have tracking for. The tracking we sent you clearly shows us dropping the parcel to DPD at their drop point when advised. The tracking shows that, which we again explained to you today. You were then confused with the parcel showing dropped to a drop point (us dropping the parcel off) and assuming you had to collect it. We emailed you back to explain this at 13:02 today, just over 12 mins after your email at 12:47pm. James was fantastic at responding to you immediately to your numerous emails, and you asked to then cancel the order.
The parcel was and still is in mid transit and we advised in our email today that we are more than happy to refund the order once you send the item back. James did not blame it on the weather, what he said was that we had spoken to DPD and they have advised that the reason for the delay could be down to the adverse weather at the end of last week in the UK, particulary in Scotland where your postcode is located and this could be the reason it never arrived by Saturay. James today alone has responded to you with 4 emails and updates and having checked the replies and times, responded to you in 15 mins, 1 min, 4 mins and 3 mins after your emails. Our office lines are closed from 4pm so ringing after this time and not receiving a response we do not feel is the same as not accepting your husband calls. We are unaware he has called as our lines are closed. Our offices are closed on weekends, and checking the other points of contact, we emailed you back at 21:03 on friday evening, sunday morning at 10:32am also so we feel that our customer service in try to deal with your query has been outstanding.
Exemplary service all round
Exemplary service all round. Purchased the new Navy DryRobe and their price was the cheapest I could find on the net. Excellent service as they also checked my size prior to dispatch. Super fast delivery and delighted with purchase. Thank you so much. 😁
4 January 2026
Unprompted review
very good communication and very quick…
very good communication and very quick delivery
6 January 2026
Unprompted review
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