RingCentral Reviews 1,891

UK VAT Charged To A U.S. Company And Refused To Be Returned

RingCentral charged UK VAT to our U.S. entity for several months.

We flagged it, expecting a simple response based on the facts. Acknowledgement then correction and refund.

Instead, they defended it and refused to return the money.

Our accountant, leadership team and partners were genuinely shocked. It is clear as day that UK VAT does not apply to a U.S. company receiving non UK services, yet to this day they refuse to accept liability.

We have repeatedly asked one simple question: that money was not legitimately VAT, so what was it recorded as?

That question has never been answered.

In almost 10 years in business, I have never experienced something like this.

As a paying customer, knowing a supplier is holding money that does not belong to them and will not correct it is deeply disappointing.

We have the invoices and full correspondence.

Proceed with extreme caution.

Nice experience

I have been using center for several years. They offer me last year to use AI receptionist. Which he will “save me” money in order to avoid hiring a human receptionist. I follow the recommendations of the Ring Central supervisor manager, but instead of saving, I ended up paying $1600 month!! Of course the bill came after the 30 days grace period. And now I’m stuck with this bill for one year. Please do not trust them.

RingCentral has been charging me for months for a service I have never used. I’ve been telling them from the beginning that I do not use the service and want to cancel. In the last couple of months I have finally talked to multiple people to cancel my account and keep getting the runaround. They are still charging me for a service that I don’t use after repeated attempts to cancel.

LOL there are 2 Parts to this review--
1--Another Self claimed VOIP Provider Promoting-Promising to deliver a Service that They Simply Cannot!
2-- The Only Positive point is that they Promote Themselves using All Means Avail- Yet Cannot Deliver what they Promote!
►NO Communication Skills
►NO Customer Support
►NO New Account Support
►NO Persons Answer The Phones
►NO Thanks!
100% Show of $hit!
I am Ron Martin, I wrote this review today Feb 21-2026

They lie about the service, they always lie

extra expense and fake promises

Contract with a specified cancellation window. Canceled during the cancellation window, yet continue to be charged - after an hour and a half of troubleshooting. Hung up and decided to flag it as fraud. These guys are criminal.

Horrific experience. First, they gave me business phone numbers like 500 miles away in a different zip code, after promising to port my existing lines. Then they've taken over three months to issue a refund after I emailed their CEO. They are shady; they absolutely do not have any semblance of customer service. Don't walk....run away from these a-holes.

Edit...since the internal communications, they clearly aren't enough. I signed up for a new phone system in December. I made sure that they could continue to use my current phone numbers. They shipped me phones...Then I heard nothing for a couple of weeks. No onboarding, no apps, no login info, nothing. I tried to reply to an email from someone, but they replied to me via a VM on the Ringcentral app that I couldn't access because no one bothered to establish an onboarding process. When I called their support line, I found a very helpful person who couldn't believe that I hadn't been onboarded in any fashion. He sent me to another rep who was so rude, so arrogant, and so unhelpful I began demanding a manager, which this person refused to escalate to. Flat out refused. That made me email the CEO and a few other corporate people. They directed me to what I call a complete waste of time, executive support. Over two months, they issued me a return label to send phones back before they would allow any sort of cancellation or refund. They then never responded that the phones were received (even though they initiated the tracking detail), so I had to force the issue. The next communication I received was on Feb 6th that a refund was enroute in 3 days. Still have not had another reply OR a refund.

I have filed complaints with the CA Atty Gen office, the FTC, and the BBB, and I will continue to tell everyone I meet about this experience. Again, Ringcentral is TERRIBLE. RUN AWAY FROM THEM AS FAST AS POSSIBLE. Look at the online reviews...they are garbage. They run the company like garbage. They do not follow up on problems. They do not onboard you correctly (or at all at times). And they refuse to give you your money back when they fail in what they are supposed to do.

Hope that gives you some better context...reach out to your people in executive support for all of the emails data...you'll see that they are nothing but failures as well.

horrible customer service (sounds like they are working from overseas). Deceptive "free trial" marketing. Hidden charges/upgrades when registering with RingCentral

Updated Review: After I put in a lot of time and energy into this problem, Ring Central did ultimately work with me to find a solution and we are now fully up and running. Their service, once its working, works well with good audio quality and a nice app and interface. I would have given them 5 stars if not for the unbelievable hassle we went through getting everything set up.

Original Review Below:
STAY AWAY. BAIT AND SWICTH. They charged us over $1,000, we spent weeks porting our phone number and setting up their equipment and accounts, only to weeks later be told that they would not be able to provide SMS services for us. We previously had registered SMS services from another VOIP provider without issue. Their total disregard for our time is completely unacceptable. STAY AWAY FROM THIS COMPANY.

The phone line was disabled. There is no live person to answer. they are the worst. we are moving services from them. Scammers.

Do not use this service. If you ever try to cancel your RingCentral subscription, be prepared for frustration—there’s no one available to assist you. Any support case you open will likely be closed without resolution, and there’s no way to cancel online.

Absolutely rubbish! Despite being a customer for many years they are not interested in helping with queries. I have phoned on numerous occasions and have emailed a manager, account manager and customer experience and not one single reply. Avoid at all costs!

Overall it is an Ok service. For a very small business it works. I was with them for 3 years but it wasn't really meeting the needs I had as a company. They lock you into long term agreements and you have to cancel within such a short window timeframe otherwise it continues for another two years. You can’t call to notify them that at the end of the contract you want to stop. You have to do it within a very short time frame.
Yes, an initial contract for 1-2 years but after that, it should be a month to month thing, not lock people in for eternity because they didn't get to you in a 4 week window. You cant give notice early because they wont put it in their system. Its has to be only in a very limited time frame. It’s a trap to keep you locked in. In running a business you have so many things you're managing and it feels like they penalize you and just trap people in.

RingCentral ported my business number from Verizon and disabled my account the same day without any valid explanation. As a result, I completely lost access to my business phone number, inbound calls, and messages — causing direct loss of business and revenue.

Support was slow, unhelpful, and gave generic responses while my number was effectively held hostage. No proactive communication, no urgency, and no accountability for the damage caused to my business.

A phone system provider should never leave a business unreachable after initiating a port. This experience was unacceptable and extremely disruptive.

I would strongly caution any business against using RingCentral if you rely on your phone number for daily operations.

If I could give a 0 I would. Our experience has been nothing but frustrating from the very beginning. We told the "person" (pretty sure it was AI) helping us set up our system how we wanted it to work. He/It showed us how to do it and the phones never worked properly. I had to get my son-in-law to set it up the way we wanted it.

We thought we would like phones on our desks but while waiting for the phone we realized that we were content with using the app on our cellphones. So, we simply asked them how to return the phones. Our journey through that corporate hell has been unbelievable. First we start with the first person/AI who passed us off to the second person/AI who informed us on in an email sent on 01/21/2026 at 1:59pm Central time that she "already requested for the return label" along with a note that there will be a restocking fee of $25/device. On 01/24/2026 at 9:33am Central time I sent an email to her asking for the status of the label (how difficult can it possibly be to get a label?) and she never responded to that email. On 01/27/2026 at 8:19am Central time I sent another request for status of the label and I received an auto reply that she was out of the office.

Finally, on 02/03/2026 at 12:14pm Central time, I was copied on an email from the 2nd person/AI to a third person/AI in which the second person/AI informs the third person/AI that "Customer would like to follow up regarding the Return label request created last week." There was no response that day so I sent an email to the third person/AI the next morning at 5:57am Central time letting them/it know that we have been trying to return these phones for two weeks and we have the distinct feeling that they are trying to run out the deadline we have to return the phones and begged them/it to be the first to be the first one in the company to provide us with good service. Unbelievably, I received no response. The next morning (02/05/2026) at 9:11 am I sent another email asking for an update. I then was contacted about 11:20am by a fourth person/AI who seemed like a very sweet girl who was brand new to her job and really didn't know what she was doing. She told me that she needed to "verify" my account!!! She then asks me for the answer to my security question, which I gave her and she said it was the wrong answer. The question was where did I meet my spouse. She asked me to go into my account and change the answer. What? So, I went in and entered the same correct answer. She asked me the question again and she said I still gave the wrong answer. She then asked me to confirm my email. So, I told her what it was and she said that was incorrect. I had a meeting that was getting ready to start, so she was unable to "verify" my account.

I received an email from the third person/AI at 11:49 am assuring me that this he/it understood my frustration and apologized and then asserted he/it needed to "verify" the account so he/it could "proceed with generating the return label. Once the verification is completed, I will immediately request the label". The label still has not been requested. What a joke!

The third person/AI asked me to book a meeting so that he/it could verify my account. And that is where we are.

We have also had an unbelievable time trying to get them to take the call of my Office Manager because she isn't a "Super Admin". So, I went into the system and designated her as such and for some reason their system doesn't show her as the "Super Admin" as I have designated her. So, that means I have to do all of this administrative stuff instead of working on things that make our firm money.

I have made a lot of bad business decisions in my career and if choosing Ring Central as my VOIP provider isn't the worst its in the top two.

DO NOT EVER USE RING CENTRAL. Just called their toll free# 7 times to get a 1-800# for 100 users, they said it belongs to a different department, when transferred that department# was disconnected. Who are the people servicing RingCentral? They just lost a nationwide company as a potential client. They need management, professionalism and structure.

Emailed my issues, as per request from RC below in response to my complaint. Only contact I've had is an email telling me they've tried to contact me (they haven't) and sent me the number I've already called for onboarding training. No answer to my complaint, no resolution and STILL no contact from a manager. I have no idea how to move from a current system to this one and no one seems to want to help. DO NOT USE THIS COMPANY!

Abysmal service from our Account Manager, I've been asking for assistance to move our current system over to the RC system for 6 MONTHS. Emails are ignored. Eventually got a responce in December telling me to call a number; called and spent 40 minutes being passed from team to team as they didn't know what to do. The person who finally took the call advised this needed to be dealt with by a manager and he would request they contact me. She never did.
Called to make a complaint, told someone would contact me. No one did.
Emailed a complaint 20th Jan, I'm still getting automated emails now apologising for the delay in coming back to me and telling me to contact the number I've already used twice, to no avail!
ZERO CUSTOMER SERVICE, ZERO MANAGEMENT CAPABILITY, ZERO ISSUE RESOLUTION

Update: RingCentral still is not being reasonable. After we submitted an FCC complaint against them, we were suddenly told that there's a way to fix our billing despite being told for months that it was impossible. Then, they cancelled the excess phone lines, and then they said they will refund only one month despite their own documentation and acknowledging that we have been overbilled since February 2025 and it is only after complaining to the FCC that they decided to do something. However, once again, they ask us for payment info in order to process a refund, but when I ask WHEN we will receive the refund if we submit this info, they keep sending any email saying that they haven't heard from us. Until they actually put IN WRITING the timeframe to receive the refund after we have submitted payment info, then we will have to continue to escalate and likely take legal action against RingCentral. We should be refunded at least $2000 already, so any further delay by them to answer our question will only serve to increase the cost of settlement.

No problems with the actual phone service, but customer service is horrendous. Specifically, my business partner and myself have been trying to downgrade our membership from 11 licenses to 5 licenses. This process began 4 months ago in November 2025. As it stands, we have asked 3 times to have our licenses corrected. However, each time we are told to pay the current bill FIRST, and then the changes will be made and afterwards we'll get a refund. No less than 4 employees of RingCentral have declared this. So far, we've paid two bills under protest and each time the next bill comes with the same set of licenses, and the same excuse that we have to pay first before the changes can be made and then sent back to us. We stopped paying the bill because we kept getting overcharged despite our documented requests to downgrade. We paid the bill after being promised that the licenses would be changed and we would then get a refund. However, twice we have been willing to trust RingCentral and twice nothing has been done to remedy the situation. In fact, the rep I spoke to today called me to collect payment, and didn't even acknowledge the case the we had open and then said "ok I'll take care of it", only to send the email titled "Account About To Get Suspended | Account # (312) 7553914 [ thread::h4JT3omDcCWVq4X5968KSg0:: ]". The level of professionalism and attention to detail is terrible, which is impressive because whenever we wanted to upgrade our services in the past we were given decent support and attention, but as soon as we complained about the service we were ignored or lied too. After 5 years of spending hundreds of dollars or more per month on this service, a service that is aimed towards small businesses, we are severely disappointed. I've been emailing the previous rep I spoke to who said "Let me get back to you and work on your bill.
You should only be charged for 5 licenses as what indicated on the Change Order Form. I will work with our Billing Department for this. Thank you for your patience." However, this rep stopped returning my emails the day after he swore he would work on a resolution. I've emailed at least twice since then but there is no reply at all since we last spoke on January 20th. As it stands, I'll leave my complaint and see if that gets a resolution. Otherwise we will have to end our service with RingCentral.

I have been with this service off and on since 2008. While the phone service is satisfactory and they have some neat features, they care nothing about their customers. I had to agree to a two year agreement in November 2024 and wound up with some heart issues and decided to retire. I have ported my number out but still have to pay for services I am not using until November 2026.