RIGHTIO Reviews 

13,955
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 404 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the professional and polite staff, who are often described as efficient, knowledgeable, and arriving on time to complete jobs effectively. Many people appreciate the clear communication, being kept informed about arrival times and procedures, and the overall good service provided. However, some customers also noted significant dissatisfaction with the pricing, frequently describing it as very expensive or overcharged for services rendered. A few other people also felt that issues were not always resolved, sometimes requiring another company to complete the work or experiencing problems reappearing. Additionally, some reviewers were not happy with customer service responsiveness, reporting difficulties in contact or unsatisfactory interactions, and a few mentioned concerns about pricing clarity or perceived unnecessary upselling.

What people talk about most

Service

Customers had ambiguous experiences with service, with many reporting significant dissatisfaction due to high... See more

Staff

Consumers generally report positive experiences with staff, highlighting their politeness, efficiency, and... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the costs were extortionate... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting difficulties reaching the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reviewers praising polite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They are pretty dear, but the service is very good indeed. The Lewisham plumbers/engineers come when they say they will, come with the parts, get the work done within the quoted time and leave everyth... See more

Rated 4 out of 5 stars

Customer service is really good and staff are polite and thorough. Job was complete efficiently and quickly and have no complaints about the work. The only negative is it’s very expensive. I paid £300... See more

Rated 4 out of 5 stars

From the gentleman I first spoke to was very helpful explaining company procedures and pricing. The engineer was polite explained a few things a bout lock types and what would be best for my age group... See more

Rated 5 out of 5 stars

Made contact with company. Very polite call handler. Explained l had a problem with the header tank that was dripping water from the overflow pipe plus there was a leak coming from the tank itself. I... See more


Company details

  1. Plumber
  2. Electrician
  3. Gas Installation Service
  4. Boiler and Heating Service
  5. Locksmith

Written by the company

We are a national company with the highest standards, and resources to deal with any problem, but because we have a network of engineers throughout the country we're always local and close by for our customers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(13,955)

401 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are happy to extort the elderly and vulnerable

They are a terrible company with no conscience with ripping people off they charged my elderly father near £200 to then not fix a leaking tap. When challenged on this they said he agreed to the fee for diagnosing the problem. I was not surprised to find out later they have been on watchdog and rip off Britain.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Rightio

I first used Rightio 5 years ago and found them to be reasonably priced. Fast fwd 5 years I had need of them again. They were very competitive with prices. No messing about with availability they were very flexible to suit customer. Two days later I had need of their services again. They very kindly gave me a discount for using them again. Much appreciated. Nice good clean work ethic. Very pleasant workmen. Would definitely recommend ☺️

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Didn't get back to me

Contacted Rightio Plumbers on a Wakefield telephone number. I told the girl who answered that I wanted a specific comfort height toilet fitting and the existing toilet taking away. She took my details and promised to get back to me within 24 hours with a quote. That was 4 weeks ago I can only presume that the job was too small for them to be bothered with, or perhaps they don't know how to install toilets, one thing for sure, I won't be contacting them again.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use! The advertising will have you believe it's a small local company but it's a nationwide call centre.
Rip off. Take your money and never see or hear from them again.
Avoid, avoid,avoid.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THEM

DO NOT USE THEM.
I called first thing in the morning and explained my situation. I waited hours only for them to send the wrong help (Plumber instead of the jet engineer I was told I needed to solve the problem). They then cancelled my case and I was left for the problem to get even worse.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick response to my problem

Quick response to my problem. Engineer very polite and helpful. Labour cost quite high with no call out charge but acceptable. Don't forget the VAT!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

First time customer

Phoned Rightio for the first time to arrange for a boiler service. Price confirmed by email and then date and time booked very promptly and quickly (I did not have to wait for very long for service). Engineer arrived as arranged, work carried out without fuss or mess, service sheet explained clearly. One happy customer who will use Rightio again

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Owen is a very competent and knowledgeable engineer. He goes the extra mile to make sure the job is completed well. He is polite and professional and showed respect for our home. I would highly recommend Owen as he does a great job.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Very smooth operation

Very smooth operation. Short time from calling in to appointment for servicing a boiler. Service guy turned up as arranged and communicated notice of arrival time. Worked well while on site. Was polite and helpful. Not the cheapest for the job, but were available at short notice.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Boiler service was done professionally

Boiler service was done professionally, with no fuss and we were given full explanation of everything done, once completed full advice on looking after boiler was provided.
Engineer was a credit to the company.

23 March 2026
Unprompted review
Rated 3 out of 5 stars

Called as the local paper advert made…

Called as the local paper advert made it look like a small local business.
I didn’t stop to think after the initial discussion. Prices are very high and they chased me after 5 mins. Tried pushing for a monthly payment plan as did the plumber who arrived.
This was done for my parents who were stressed.
I wouldn’t use again just purely through the cost and top up costs for parts which are over priced. They turned up within two hours of booking but that was the only plus for this company.

22 April 2026
Unprompted review

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