If I could give zero stars
If I could give zero stars, I would. My experience with the service department at RideNow McKinney has been nothing short of frustrating, unprofessional, and disappointing.
From the start, I was met with poor communication and deceptive practices. Derek in the service department, in particular, demonstrated a complete lack of customer focus. Instead of providing honest guidance and support, he handled my situation with inefficiency, dismissiveness, and what felt like intentional misdirection.
It quickly became clear that this was not just a one-off experience. A quick look through RideNow McKinney’s Yelp reviews and reputation for service shows a consistent pattern of dissatisfied customers. Unfortunately, my experience confirmed the same — this is not a company that values integrity, efficiency, or customer care.
I would strongly caution anyone against trusting RideNow McKinney’s service department with their equipment or warranty claims. There are plenty of other providers who take pride in their work and stand behind their customers. This is not one of them.