My last few purchases have been with Guitarguitar and Anderton, both of whom are spot on. Saw a PRS Tonare P20E on Rich Tone site, and did a nice trade in. All aspects excellent, I have a new supplier... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been visiting Rich Tone for 15 or more years. Bought 4 guitars, plus loads of other equipment- strings, amps, pedals etc. I have always found the same high level of friendly helpful (and very ex... See more
You won’t find better service and more helpful staff. They helped me choose my first instrument at a price point that cannot be compared. They guided me towards a secondhand instrument that fitted my... See more
I’ve bought from Rich Tone occasionally and sold to them many times and always found them to be exceptionally good. They make selling to them particularly straightforward and for that reason I’ve stop... See more
Company details
Information provided by various external sources
Rich Tone Music are an independent, specialist guitar and instrument retailer. We stock and sell a vast range of guitars, basses, amps and accessories along with other related equipment.
Contact info
64-82 Broadfield Road, S8 0XL, Sheffield, United States
- 0114 362 77 77
- sales@richtonemusic.co.uk
- www.richtonemusic.co.uk
4.6
Excellent
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Out Of Stock items still on searches
Put in a review a while ago (2021) about searches coming up with items that are not available on this site.
Have generally avoided the site, however today I wasn't concentrating and clicked on my searched for acoustic guitar. (Lowden F32) and it was exactly the same, an out of stock item was used just to get you onto the site.
23 January 2025
Unprompted review
Reply from Rich Tone Music
Dear Allan
Many thanks for taking the time to leave us a review.
As we said in our last response to you , we don't seem to have any record of any purchases by yourself since 2019 and this is a service review site.
The listings on are website are reviewed monthly and removed after a certain period of time
We do also appreciate the just missed quantity can be frustrating but we choose to keep them listed as a back catalogue of sales as it increase our visibility on search engines and is a useful tool for customers to see the sort of instruments we buy and sell.
You can easily see what's in stock buy clicking the lists on the left and the in stock items will always default to the top. If there is nothing listed in stock then we don’t have any available.
We do always have new stock coming in so be sure to check back regularly or if you're local why not visit the store in person ?
I am not sure as to why you felt our service to have been "unreasonable with rude conduct" as your review suggests but if we have missed something here then we do apologise again.
Kind Regards
JO Ferguson
Rich Tone Music
Straight forward and honest.
Straight forward, honest approach. Easy to sell my guitar. They honoured their offer and the cash was in my account promptly, with no hassle following their acceptance of the guitar. And made my experience in the shop worth the long drive. I’d sell another of my guitars with them again any time.
13 January 2025
Unprompted review
Absolute banging service from these…
Absolute banging service from these guys!!! Bought an ibanez sr1300 bass excellent price!!! Super fast very well packaged delivery!!!
5 January 2025
Unprompted review
10/10 would definitely use again
I used the “sell your gear” on their website, you get a choice to either part exchange or cash. I opted for a part exchange, the process was really quick and easy.
They were really quick to reply and very patient with any of my enquiries I had, as I had seen a couple of basses I liked the look of. I eventually chose one that was under their quoted PX and they sent me cash through bank transfer the same day they received my item.
2 January 2025
Unprompted review
I bought a second hand Hiscox EF case…
I bought a second hand Hiscox EF case from RichTone. It’s an older one because the interior is red rather than the current grey colour. The price was very sensible, it was clean and unmarked. Also delivered from Sheffield to East Sussex the next day. I like the red interior anyway ! Excellent service.
6 December 2024
Unprompted review
Best guitar shop ever
Best guitar shop ever. Staff amazing, owner really nice gave my lad a free cable and made his day.
Also bought a very nice guitar.
21 November 2024
Unprompted review
Word of advice
Word of advice. If you buy a vintage / old / been around the block a few times guitar, make sure you ask them to check the electrics haven't been modified and other internal hardware is there before parting with your £££. May save yourself £50 (with good insurance) return cost and the associated stress of sending something high value back.
19 November 2024
Unprompted review
I'm verry disappointed of their system…
I'm verry disappointed of their system of selling.
It's been three weeks since I ordered a product from their website. I made a big mistake.
If I had just ordered it from Amazon it would have arrived in three days.
I will avoid this store from now on.
24 October 2024
Unprompted review
Reply from Rich Tone Music
Dear Gabriel Goga
Many Thanks for taking the time to leave us a review.
I can see that you ordered a Fender HiMass 4-String Bass Bridge Assembly from us on the 22nd October as a pre order. We emailed you on the 24th October that it would be dispatched to you wk commencing 11th November and we dispatched this to you on the 12th November.
I am not sure as to why you felt our service to have been "unreasonable with rude conduct" as your review suggests and we were clear and transparent about the delivery times - you could have cancelled at anytime as well. Your disappointment was not in evidence during our email correspondence but if we have missed something here then we do apologise again.
Kind Regards
JO Ferguson
Sales and Customer Service
Online purchase from Richtone.
I bought a second hand Gibson Les Paul from Richtone using their online shop. Good price and shipping cost (next day delivery) reasonable. Took me ages to unpack it as it was so well packaged. Guitar is in immaculate condition - looks brand new and sounds great. Very satisfied with the quality of the service. Well done Richtone.
31 October 2024
Unprompted review
Sold my guitars
Knowledgeable staff, friendly and easy to deal with. Sold two guitars and the money was in my account within 3 hours. Fantastic service, fair prices offered.
21 October 2024
Unprompted review
I have purchased a number of guitars…
I have purchased a number of guitars from Richtone Music recently and each example has been in virtually immaculate previously owned condition. The company’s communications are first class and their customer service is simply outstanding. Well done Richtone, a pleasure to deal with you.
14 October 2024
Unprompted review
Bought a second-hand guitar from the…
Bought a second-hand guitar from the Rich Tone Music. I had a conversation with Tom Galton via email. It was brilliant. Delivery was fast and extremely good.
26 September 2024
Unprompted review
I'm not sure worst service is possible.
I'm not sure worst service is possible.
I've Been back to the shop.
Ive called.
I've written.
My hope is that you won't give these money grabbers your business. A shop for those that love guitar this is not. Keen as mustard to take your money and passion but it seems obvious from so many reviews that if there's a problem you can kiss your money, and faith in thr guitar community adios.
A small claims is on its way
5 October 2024
Unprompted review
Reply from Rich Tone Music
Dear Jan Day
Thanks for taking the time to leave us a review. As you have not been specific about a purchase its difficult to comment on this and we don't have your name as a customer on our records.
It would be great if you could get in touch with us so we could understand your review a little more and hopefully work out a solution for you. We have to date not received anything through Small Claims.
I am not sure as to why you felt our service to have been "unreasonable with rude conduct" as your review suggests but if we have missed something here then we do apologise again.
Kind Regards
JO Ferguson
Sales and Customer Service
Taking the p***
Rich Tone recently launched a "we buy your guitar" service. I had a rare and expensive guitar in perfect condition, and sent them a detailed description and photos. I was given a quote of less than a third of its value. I understand the need to make a margin, but this was an insult. This whole "service" feels like a Cash Converters style exploitation racket. As a Rich Tone customer of many years, I won't be shopping there again.
13 September 2024
Unprompted review
Reply from Rich Tone Music
Dear Anthony O'Hanlon
Thanks for taking the time to leave us a review. I am sorry to hear that you were not happy with our quote on your guitars that you offered to us. We have been buying guitars for many years and we do try to be as transparent as possible with our listings and any price we offer an item for is usually speculative and not necessarily what an item will eventually sell for. Our price estimates are always based on what items are likely to sell for. Everybody wants a deal and we usually have to offer a discount or take a further part exchanges so please don’t think we are taking advantage. The price we offer is always based on a suggested and reasonable sell price and then we pay around two thirds and on balance this is what it usually works out at. Not all items sell quickly and the prices come down to accommodate for this over time. Sadly sometimes we make a loss but that’s all part of the risk of buying and selling 2nd hand items.
In way of further explanation, the costs involved in selling 2nd hand items are considerable. For example we have to test, clean and set all the items up. We then have to picture them and get them listed on multiple systems and selling platforms. We have to pack and ship the items, usually free of charge and we have to offer a warranty and collection should the item break which is underwritten by ourselves. We also offer a lot of items on 3rd party sites such as ebay and the costs can be up to 12% of the sell price plus we have the VAT to pay on top and all the staff, store and administration costs in addition so our margins are a lot less than it may seem.
I hope this goes some way of explaining the process and I hope you don’t think badly of us
I am not sure as to why you felt our service to have been "unreasonable with rude conduct" as your review suggests but if we have missed something here then we do apologise again.
Kind Regards
JO Ferguson
Sales and Customer Service
Great service
Fabulous guitar - prompt delivery and great contact from Mark and Tom - my first experience of buying from Rich Tone and I wouldn't hesitate to do so again
21 August 2024
Unprompted review
Easy sale of instrument
Very prompt responses to my questions, realistic offer and easy transaction. Payment was within 48 hours of my bass being received. Recommended!
22 July 2024
Unprompted review
Excellent service my guitar and effects…
Excellent service my guitar and effects pedals arrived spot on the delivery times given. I’d certainly recommend Richtone to my friends and will shop with them again. A great shopping experience.
3 July 2024
Unprompted review
Ordered an acoustic guitar and it's…
Ordered an acoustic guitar and it's awesome!10/10! I’ve used Richtone music a few times and I’ve been happy with the service and the products.
13 May 2024
Unprompted review
Rubbish company!
When ordering a guitar from this company, exercise extreme caution. I purchased a Gretsch guitar for over £500. I emailed them after I opened the package since one of the pick-ups appeared to be damaged and the other's screw was loose. They recommended that I get £20 in return and make a special effort to use more of my own funds to fix it when I didn't break it. They took it back to "fix" it after I turned down their offer, but when it came back, the repairs weren't done correctly. I wouldn't advise making a purchase from this business. Move elsewhere.
23 May 2024
Unprompted review
Reply from Rich Tone Music
Dear TY
Many Thanks for taking the time to leave us a review. I can see from the notes on your order that you received a Gretsch guitar from us and the retaining screw and spring had unfastened itself from the pickup mount. This can happen in transit and we offered to talk how to sort this through with you on the phone , offered the costs to get a local luthier to sort or after further discussion to collect and sort it back at Rich Tone Music. You opted for a collection which we arranged, fastened the screw back up and send the guitar back to you. We have not heard back from you since.
I am not sure as to why you felt our service to have been "unreasonable with rude conduct" as your review suggests and this was not in evidence during our email correspondence but if we have missed something here then we do apologise again.
Kind Regards
JO Ferguson
Sales and Customer Service
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