Rich Tone Music Reviews 

I sold two guitars and bought one as part of one transaction. They were really quick clear as to the value of the guitars I wanted to sell as well as why they offered what they did, and were helpful in purchasing another guitar. The guitar I ordered arrived quickly, and collection was easy and payment after arrived quickly. Would definitely use agajn

Always used richtone to sell my gear, good prices paid and always plenty of stock in, usually always find what I’m looking for 2nd hand, very helpful and friendly staff…

Selling and buying were both super easy, the employees were super helpful without being pushy and the range of guitars they’ve got is unreal. Definitely recommend it!

Great speedy service and friendly staff. Sold my equipment for a much better price than anywhere else.
Wouldn't hesitate to use again

Gave a fair offer price within half an hour of emailing details. Checked out everything whilst I waited at their brilliant shop and then paid the money into my bank within 2 hours.
Fantastic service and really friendly and knowledgeable bunch to deal with. Nothing not to like.

First time visiting richtone music to buy an amp.
Found the service and guys who work there to be top class.
Will definitely buying from them again.
10 out 10 guys.
Thank you.

Always great advice from the experts! The range of instruments is awesome. The service is 100%. Would recommend Rich Tone to all musicians!

Sold my guitar dealt with professionally happy with price received superb music outlet.

Have been visiting Rich Tone for 15 or more years. Bought 4 guitars, plus loads of other equipment- strings, amps, pedals etc. I have always found the same high level of friendly helpful (and very expert) help and advice, whether spending £10 or a £1000.
Recently sold a couple back and was pleasantly surprised by the very fair and honest valuations . Would not hesitate to recommend 100per cent.

Friendly knowledgeable service and fair prices.

I recently sold a guitar to Rich Tone and I can honestly say the the experience was great, very professional. I sold from a distance away and was offered collection from me and packaging which I paid for. Communication was exceptional and payment was very fast. The amount I was offered far exceeded what other online companies offered and they stuck to their word. Would definitely use Rich Tone again. Thanks again guys. Rick.

Bought an EVH Wolfgang from Rich Tone and sold them a Tele and various bits and bobs. Great email communication the whole time, and an easy sales process where they offered me a price for my kit, even using the packaging from my purchase to send them my guitar. No hassle, everything was delivered and collected quickly with constant communication. I live miles away from their store but will happily use them again.

I always use RICH TONE whenever I want to sell my gear, they are always a pleasure to deal with and I cannot fault them

A great company to do business with, with expert knowledgeable staff and great offers in store.

I bought a SH Fender Jazz Performer from RTM about 18 months ago, but never really warmed to it and traded it in for a SH Ultra P- bass, also from RTM.
Both were second hand’ ex demo’ / Fender mail order returns in near mint condition at about 30% off list price. They gave me about 2/3rds of what I paid for the Jazz as a trade in, less than I could have got on eBay (maybe) but which seemed reasonable for the convenience and they have their overheads to cover. Both times I went to the store and the staff were great.

I was surprised then to see so many poor reviews, so I had to read them! Folks complaining about the phone not being answered should know that while I was there the phones rang constantly, but the staff were all dealing with in-store customers, which is as it should be, but maybe they could use a separate call centre?

The website does tend to show stuff that’s been sold, but I find that useful as you can see what’s been around and it’s simple enough to hide sold items by clicking the ‘show in stock’ button. Lots of other guitar sites do this, so it hardly warrants a 1 star review.

Buying used is always a risk, best to go and see it and processing a refund often takes 2 weeks and it isn’t the merchants fault - just trying returning something to Sports Direct if you want to see slow refunds. Again doesnt really warrant 1 star.

The stores really good and they let you try stuff out, so IMHO it’s well worth the drive.

Great people, purchased my Gibson Hummingbird for very fair price, thanks Richie !

It must be the best guitar shop in th UK. I’ve been there many ,many times and have always been impressed by the staff. They are friendly and knowledgeable. I’ve bought quite a few used guitars from Richtone and traded in quite a few too. Highly recommend place to visit and browse.

Over many months I have sold unwanted guitars and equipment to Rich Tone Music. The process was straightforward and without any stress. I received a fair price for the goods and the money was in my account within a few hours. I go into Rich Tone Music fairly regularly and I find all of the staff polite and professional. I will certainly do business with Rich Tone Music in the years to come and I wish them every success. Great Company

Have bought multiple items from Richtone and part exchanged. Never had an issue, always one of the first places I check

I have dealt with Rich Tone quite a few times over the years.I find them to be extremly helpful and knowledgable on every occassion.As a customer selling equipment to them I find them very fair with their prices.As a buyer they will always give you as much time as you want to try out their instruments.All in all, a pleasure to deal with. First class.