TV I purchases last year developed a fault that the manufacturer couldn't fix. Liaised with the team at RS Solihull and they walked me through my options regarding a replacement. The Replacement TV ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... See more
Company replied
Visited Solihull shop, gave them our budget and we were given excellent advice. You have to visit a shop to get the sound experience. Very happy with our speaker and turntable selection from the Argon... See more
Company replied
Visited this shop after a recommendation, for record player and speakers. Spoke to Sam who couldn’t have been more helpful, explaining the products and establishing what I was after and happy to answe... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
9 Station Road, B91 3TG, Solihull, United Kingdom
- 0333 900 0090
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service from start to finish
Superb service from start to finish. Good advice given in the shop by Stuart and then another colleague over the phone when I had set up issues. (User error) Not everything we selected was in stock so I took the amp on the day and the turntable was delivered less than 2 days later which was really quick for Xmas week. I would really recommend the store as the staff seem to genuinely be interested in helping you.
28 December 2025
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Good advice on the item I purchased.
23 December 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Very friendly staff
Very friendly staff, very helpful. Didn’t feel that a product was being pushed on us. Easy delivery and great product.
20 December 2025
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Solihul
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
They didn't have what I wanted in the…
They didn't have what I wanted in the store but said that I could order it and it would be delivered in 3 to 5 working days. It actually arrived the next day!
16 December 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Cd player developed fault
Cd player developed fault, sent to manufacturer & returned in a week. First rate service & great after sales service supplied by staff in solihull. 👍
16 December 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Reply from Richer Sounds - Solihul
Thank you for your 5 star review!
Reply from Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service. They went out of their way to accommodate my needs. All it took was a phone call to get everything sorted. Would highly recommend them to everyone.
12 December 2025
Reply from Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brilliant purchasing experience
I phoned the Solihull branch and spoke to Carl regarding the portable CD player he answered all the questions I had satisfactorily so I ordered over the phone on Thursday morning and I was actually using it by teatime the following day. Brilliant service as usual.
11 December 2025
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Absolutely amazing telly.
Absolutely amazing service and delivery. I can't believe the picture quality on the TV . It's just fantastic in 4k . I'm totally blown away by the TV.
8 December 2025
Excellent service .
Excellent service .
Phoned Solihull store to enquire about Sonos Arc Ultra spoke to Martin who was friendly and very helpful and knowledgeable ordered on the phone he discounted £10 very happy with the arc, my play 1 speakers were not compatible phoned Martin and ordered two ERA 100 with next day delivery at no extra cost great company to deal with with 6 year guarantee , Highly Recommend.
4 December 2025
Reply from Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice & in-store trial Sennheiser HDB 630
Excellent advice and a chance to try top of the range Sennheiser HDB 630 headphones. Delivered on time for an 11 hour flight. Pairing and controls intuitive and a delight to use. Really pleased with the audio quality, calls and noise cancelling abilities.
7 December 2025
Reply from Richer Sounds - Solihul
Thank you for your wonderful feedback
Brilliant customer service !
Sam was very knowledgeable and helpful. Even phoned us after a couple of days to make sure all was fine.
Customer service is alive and well in this store.
5 December 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time
Delivered on time, it is a Christmas present, so I do not know how well it works yet.
4 December 2025
Reply from Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
The only thing I would pick fault with
The only thing I would pick fault with, is you not stocking the case for the Filo M21 player.
5 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.