Richer Sounds - Solihul Reviews 

1,698
TrustScore 5 out of 5

4.9

9 Station Road, B91 3TG Solihull, GB


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Rated 5 out of 5 stars

TV I purchases last year developed a fault that the manufacturer couldn't fix. Liaised with the team at RS Solihull and they walked me through my options regarding a replacement. The Replacement TV ha... See more

Company replied

Rated 5 out of 5 stars

I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... See more

Company replied

Rated 5 out of 5 stars

Visited Solihull shop, gave them our budget and we were given excellent advice. You have to visit a shop to get the sound experience. Very happy with our speaker and turntable selection from the Argon... See more

Company replied

Rated 5 out of 5 stars

Visited this shop after a recommendation, for record player and speakers. Spoke to Sam who couldn’t have been more helpful, explaining the products and establishing what I was after and happy to answe... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,698)

23,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service as always

The guys in the Solihull store are true experts. They were patient, knowledgeable and provided great honest advice on the best soundboard for my budget.

17 January 2026
Rated 5 out of 5 stars

Return Custom is a no brainer

I purchased my Denon amplifier from Richer Sounds Solihull five years ago, and the staff were exceptionally knowledgeable and friendly.
Recently, I acquired my new television from the same shop, where I encountered familiar faces and received the same level of professionalism and guidance. I would encourage everyone to support specialized AV shops like this one in Solihull, as they offer greater expertise, assistance, and competitive pricing compared to larger electrical retailers.
Moreover, considering the complimentary six-year warranty they provide, it is undoubtedly the wiser choice, deserving a perfect score of 10 out of 10.

15 January 2026
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Reply from Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service great product

I have been looking for a turn table to play vynl that I have had and not played for many years on for a while I found one online and the best price was on richer sounds fantastic price!!
I collected from store ( as I work week days) I chose the Solihull store as the Birmingham store is no longer there (🥲)
I was kept updated on the delivery and I arranged to pick it up on the Saturday the staff we very nice and assured me I could set it up on my own but could call if I had any problems
I have set it up myself and cleaned all my vynl and started playing them reliving my youth 😂
Fantastic set up great service definitely use this company again

12 January 2026
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Reply from Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Knowledge and commitment to service

Knowledge and commitment to service, second to none, Stuart was a great help to me.

10 January 2026
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Reply from Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great experience with richer sounds as…

Great experience with richer sounds as always. Good demo of the kit I was looking for and another happy purchase.

10 January 2026
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Reply from Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 4 out of 5 stars

Voucher experience

I had a voucher as a present and wanted to spend it. i found the only way to do it was to call them. When I did it was easy, but I spent time unnecessarily messing around on the website.

9 January 2026
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Reply from Richer Sounds - Solihul

Thank you for the review although I'm very sorry for any time wasted of course. Currently any gift vouchers issued by our colleagues are only valid for use with our stores or telesales.

We are reviewing the system however with a view to improving things and your feedback will only spur us on to accelerate this, do get in touch if we can be of any help whatsoever..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Always a great deal

Always a great deal and easy process with Richer Sounds, you'd struggle to beat them.

19 June 2025
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Reply from Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great product knowledge

Great product knowledge, demo available in store. Good product,good price and fast delivery.

4 January 2026
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Reply from Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great shop

Super helpful, super knowledgeable and fantastic products. Bought a LG TV and had some questions afterwards and everyone I spoke to was amazing. My go to place for electricals

12 September 2025
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Reply from Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Richer Sounds? Great company

The gentleman who served me, Samual, could not have been more helpful. Delivery service also excellent. Would highly recommend.

2 January 2026
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Reply from Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

As normal

As normal, excellent service from the team

31 December 2025
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Reply from Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

First rate customer service.

An excellent experience. The assistant had a wealth of knowledge that he imparted clearly and patiently. He listened to our requirements and acted on them positively giving us time to make our decision.

2 January 2026
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Reply from Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

100% customer service

100% customer service from the moment you step inside the store.
Excellent knowledge and advice to help you purchase what you’re looking for.
Order came next day and a store purchase was carried and loaded in the car for us. Any problems and you know they are on the other end of the phone to help, Thankyou!

29 December 2025
Rated 5 out of 5 stars

Helpful knowledgable staff

Helpful knowledgable staff made ordering a pleasure

27 December 2025
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Reply from Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

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