Took our son to introduce him to the beginners world of a decent amp and turntable for his 21st birthday. Alex was extremely knowledgeable and helpful. He set a couple of systems up in the experience... See more
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See what reviewers are saying
Richer Sounds provides an easy service to pick the perfect TV. Everything was straightforward from ordering to delivery. They matched and beat other competitors' offers. Richer Sounds is definitely th... See more
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Always trust Richer sounds for best service, and honest advice from the team at the Sheffield store. The TV I bought was price matched so saved me a few quid and the 6yr gurantee was a bonus... See more
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I've bought two TVs in the last few months from this top quality shop (Sheffield Branch ) Both LG , one Oled C5 one Qned. Two different members of staff, both very knowledgeable which on TVs I am not... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
130 Whitham Road, S10 2SR, Sheffield, United Kingdom
- 0333 900 0034
4.9
Excellent
2K reviews
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Local promises - local satisfaction
No problems at all in purchasing my TV online from Richer Sounds.
The adverts showed members of Sheffield staff who would be willing to assist me if problems arise.
On receipt of my LG tv, I had difficulty setting it up.
I used the 0333 telephone line and was put through, disappointingly, to an LG helpline. Not the friendly local staff willing to assist me!
At the age of 84 modern technology isn’t always easy to grasp.
A local sympathetic ear would have been reassuring instead of a foreign lady I had difficulty understanding, though helpful.
Since, Richer Sounds contacted me and couldn’t apologise enough for the problems I had.
Each time I’ve spoken with their agents, they have always sought to help - and they certainly have.
I would never hesitate in purchasing from this company in the future.
The main problem was my misunderstanding of the TV setup (age eh!).
Their main task is making sure the customer is always happy - and I am.
Thanks Tom and Theo at Richer Sounds.
14 July 2026
Reply from Richer Sounds - Sheffield
Thank you for your review although I was sorry to read you experienced some set up issues.
Manufacturers are often best placed to provide first-line support as they have access to specialist diagnostic tools for example, that often help resolve teething issues quickly, although we have been careful to make sure that for customers who would or speak with a member of the Richer Sounds team, we still provide a direct route to a colleague, and explain this within the phone system options. We also list the direct numbers to all the local branches on our website.
I'm sorry if this was unclear for any reason of course and as well as reviewing the phone system options, I will arrange for a member of the team to contact you directly to ensure the product is working as it should and resolve any outstanding problems.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Really helpful bought a Wiim amp and…
Really helpful bought a Wiim amp and it’s v good , spoke with these on the phone and helped so much .. best shop for audio by a mile 👌
11 July 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
System Enhancement. Following my recent purchase of a pair…
Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed research, I went with the 6” Argon Malmo subwoofer.
I happily returned to Richer Sounds (Sheffield) as my initial experience with them was certainly 5*. Once again they did not disappoint.
Excellent service, sound advice, competitive price all combined with super fast delivery that has, once again, made me a very happy customer and perfectly satisfied with the results of the enhancement to my system.
Highly recommended, thank you!
9 July 2026
Reply from Richer Sounds - Sheffield
Thanks for your 5 star review, we look forward to seeing you again next time
Friendly and knowledgeable staff
Friendly and knowledgeable staff, good prices, well organised shop displays.
6 July 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Sheffield
Thanks for the positive rating, and for the helpful feedback - this is exactly what we want to achieve!
The Customer Experience team
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Fast delivery of item to store
Fast delivery of item to store. Easy collection. Very pleased with my purchase.
5 July 2026
Reply from Richer Sounds - Sheffield
Thanks for your great feedback and for supporting local business.
Values customers and delivers excellent…
Values customers and delivers excellent support to assist customers to select the best buy product .
4 July 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Sheffield
Thanks for your feedback, great to read you were happy with our service.
Excellent service and price
Excellent service and price. Product turned up for in-store collection the next morning as advised.
30 June 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly helpful advice from staff and…
Friendly helpful advice from staff and after sales support
25 June 2026
Reply from Richer Sounds - Sheffield
Thank you for the lovely feedback, and kind comments on the store colleagues for the pre and post purchase support! We look forward to seeing you again next time, and thanks for supporting local business.
The Customer Experience team
I never shop anywhere else for TV, Hi-Fi.
I've been buying hi-fi, TVs etc from Richer Sounds since the late 70's, You deal with professionals, always get great advice, the best prices and a 6 year warranty you won't find anywhere else. If you have a problem they'll quickly sort it. 10/10.
29 June 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
Purchase and installation of new TV
We had a vague idea as to which TV we wanted, and the salesperson gave us great advice, quickly showing us the model which met all of our criteria. We arranged for the TV to be installed, and Nick was superb, setting up all of the apps and giving us great tips on how to get the best from our new TV.
22 June 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review!
Excellent experience buying my first…
Excellent experience buying my first turntable and speakers in teeny year.
Friendly and highly knowledgeable staff.
Would highly recommend dealing with Richer Sound
27 June 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Yet again,faultless service from the…
Yet again,faultless service from the Sheffield branch.Spoke to Olli on the Thursday,he sent me a purchase link to order,and the item was delivered the following morning.Thanks!
25 June 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent all round service
25 June 2026
Reply from Richer Sounds - Sheffield
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Sheffield
Thanks for your kind review, we look forward to your next visit.
friendly and drama free
The price of my item was reduced a few days after I bought it. The friendly staff refunded the balance with zero drama.
23 June 2026
Reply from Richer Sounds - Sheffield
Thanks for the positive feedback about the store team's no fuss handling of the price drop, which is exactly what was needed. We do hope all is well with the new purchase.
The Customer Experience team
Quick and easy pickup in store
Purchased online, picked up in store. Richer Sounds made it quick and easy.
22 June 2026
Reply from Richer Sounds - Sheffield
Thank you for your 5 star review, it’s lovely to read your comments.
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