Richer Sounds - Preston Reviews 

2,852
TrustScore 5 out of 5

4.9

10 Church Street, PR1 3BQ Preston, GB


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Rated 5 out of 5 stars

Went into Preston branch looking for a specific TV. Matt was very helpful but not pushy, he had all the info we asked about and demonstrated the TV for us, so much so that we bought it ! Everything re... See more

Company replied

Rated 5 out of 5 stars

Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... See more

Company replied

Rated 5 out of 5 stars

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... See more

Company replied

Rated 5 out of 5 stars

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,852)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

I sent an email to the Preston shop…

I sent an email to the Preston shop asking for their best price for a SAMSUNG TV and Recorder and player.
Howie answered my email with good prices so we went into the shop to ask advice on both.
We bought the tv and saved money on the recorder and player separately.
We have always bought from RICHER SOUNDS because they are the experts. GOOD KNOWLEDGE.

28 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very impressed by the service by all…ch

Very impressed by the service by all aspects of purchase of tv
The delivery was excellent was notified of time of delivery and Trev was very helpful answered a few questions I put to him
Top marks and am absolutely delighted with my two tv

28 April 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service

Great service , excellent value for money , thankyou

23 April 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service and price match

Good experience with staff from the store on the phone. We took advantage of the 2 week return policy but liked the product so kept it anyway. After the purchase I noticed that another company were offering the same tv for £200 less than Richer Sounds so sent in a request for price match which was refunded the same day with an extra £20 on top. Great service all round.

22 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Having debated for several weeks on…

Having debated for several weeks on which tv to choose, i arrived at Preston Richer sounds to be met by Howie . I found him to be very knowledgeable , helpful & courteous , He helped me make the right decision for me.
I had to ring up & spoke to Howie about a set up problem i had, he talked me through it & couldn't have been more helpful 10 out of 10 .

20 April 2026
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Reply from Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and prices

Excellent service and prices. Good advice and product knowledge come as standard. I have been a faithful customer for years. No need to stray from the best.

5 December 2025
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

What can I say ?? Perfect 👍👍

What can I say ??? Brilliant service as always. I have been buying TVs and audio items from richer sounds for a long time now and the reason I keep going back is the service is great. If you need any advice before you buy or after they are happy to help. I also recommend them to my own customers. This is the way I treat my customers and it works. I personally would like to thank Matt and the Preston shop. Nice talking and I will be back next time I need some other tech.

18 April 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 April 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 April 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 April 2026
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Reply from Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 March 2026
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Reply from Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 April 2026
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Reply from Richer Sounds - Preston

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 April 2026
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Reply from Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 April 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 March 2026
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Reply from Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 March 2026
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Reply from Richer Sounds - Preston

Thank you for your wonderful feedback

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