Richer Sounds - Nottingham Reviews 

2,182
TrustScore 5 out of 5

5.0

108 Mansfield Road, NG1 3HD Nottingham, GB


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Rated 5 out of 5 stars

Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straigh... See more

Company replied

Rated 5 out of 5 stars

Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more

Company replied

Rated 5 out of 5 stars

Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more

Company replied

Rated 5 out of 5 stars

On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom

  • 0333 900 0035

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(2,182)

24,092 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent portable CD player

Next day delivery. I was told how to connect it to my amp and what cable I would need and how to do it. The salesman was obviously very knowledgeable and the overall service as usual was great. If I'm purchasing any hi-fi equipment, I wouldn't go anywhere else

17 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Really good price and good service

What an excellent company. Their price was really good and much better than other local stores. Free parking. Free delivery and 6 year warranty.
The TV we ordered was delivered the following Monday and the men came when they said they would.
We bought a Samsung 65" S60F and are completely happy with it, but Richer Sounds say if you have any questions setting it up, or whatever, just pop in, or ring them and they will help.

17 March 2026
Unprompted review
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The staff Ben

The staff Ben, was great shown us various sets which were in our price range. Also set up a system in the demo room which helped we our decision.

16 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Knowledgeable guy in shop sold me my…

Knowledgeable guy in shop sold me my ideal tv. Delivered on the day i wished.
Competitive price, what can be better?

14 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service

Received a text to say when the collect from store parcel would be delivered. Received a phone call once it was in store.
Collection was polite, prompt and efficient -less than 2 minutes to walk in, show ID and collect the parcel. Great product at a great price.

15 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

First class service

Excellent customer service from ben at the Nottingham store for my audiolab 9000cdt i will be definitely using richersounds in the future

14 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Helpful staff

14 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Pre arranged VIP visit

I had a pre arranged visit to consider 2 products. All my points of clarification were covered well and options proffered with clear explanation.
I purchased 1 of the items I had selected prior to the visit, and chose an upgraded product for the other based on advice.
At all times I truly felt like a valued customer, and never under any pressure or obligation.
Well done to Alex, who dealt with me on the day, and also to his team, who managed the collection in his absence.

13 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Expert knowledge, impeccable service

You can tell this business is privately owned. Everyone goes the extra distance for the customer. I was getting personal email responses hours after the store closed.

12 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A great place to shop for your…

A great place to shop for your audio/video needs easy to order online staff also friendly and helpful I don’t need to go anywhere else.

10 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I purchased my new tv with ease the…

I purchased my new tv with ease the staff were helpful and they guided me to the correct TV for me , I purchased it from the web site so easily done, the delivery was super cool and kept me informed all the way and again the delivery man was so helpful . I had to call them for help when I set the tv up again first class help was there to help me Thank you very much for all your help fantastic team.
I forgot they said if I didn’t like the tv for any reason within 30 days I can have a total refund but it is not going back

10 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Very knowledgeable and pleasant staff who are willing to offer sound advice.

9 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Sales

Fantastic service no hard sell & very knowledgeable nothing was to much trouble very satisfied customer

9 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The staff were very friendly

The staff were very friendly, listened to what we had to say and provided us with receipts and information

21 February 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Staff at the Nottingham branch have…

Staff at the Nottingham branch have always been friendly and helpful. My latest visit reinforced yet again why I am a returning customer to the store. They're always happy to:- answer any questions I have about products; make suggestions or recommendations; efficiently process an order (my last one arriving only 24 hours later (rather than the expected 3 to 5 days!). Thank you for your continued reliability.

2 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

Purchasing From Richersounds

It was great to talk to a familiar person someone none bias and helpful assisting me with my purchase and enquiry in full without being rushed

5 March 2026
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Reply from Richer Sounds - Nottingham

Thank you for your 5 star review!

Rated 5 out of 5 stars

VIP DEALS AND GREAT OFFERS

Quick decisions and very fast delivery

3 March 2026
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Reply from Richer Sounds - Nottingham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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