Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straigh... See more
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Very efficient and friendly staff as usual. Really glad that I had taken out Richer Sounds extended warranty as the unit proved to be beyond repair and I received full reimbursement of purchase price... See more
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Wanted a new TV and after a lot of research settled on a Loewe 48" Stellar. Very few places offer this make of TV so visited Richer Sounds in Nottingham. Firstly, free parking around the back of the... See more
Company replied
On receiving my items after a seamless purchase I was left in the dark somewhat with the poor instructions from the manufacturer. Not Richer Sounds fault, however frustration got the better of me and... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
- 0333 900 0035
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We had several conversations about a…
We had several conversations about a new television and all were helpful. You patient with us. Very good service very friendly staff.

Reply from Richer Sounds - Nottingham
Outstanding customer service at Nottingham Richer sounds.
Excellent service from Richer Sounds Nottingham. Ian was incredibly helpful over the phone, advising on the best option and making the whole process quick and easy.
There was a delivery delay outside the store’s control, but he handled it with professionalism and kept things stress-free throughout.
Collected a couple of days later and very happy with the product. Great experience all round—highly recommend.

Reply from Richer Sounds - Nottingham
Manhattan Aero delivered early
My order for the Manhattan Aero was ordered on the 3/3/26 it was out of stock, delivery was estimated for 6/4/26
It arrived a week early, superb, very impressed
Brilliant product, very fast

Reply from Richer Sounds - Nottingham
Arrived for store pick up in double…
Arrived for store pick up in double quick time, no wait in the shop and could park for free outside. Easy to set up and sounds great to me. Never go anywhere else for HIFI / AV.

Reply from Richer Sounds - Nottingham
As always the experience with my …
As always the experience with my purchase of my Onkyo cd players was a pleasent experience.
Wanted to collect so called Nottingham shop to check stock. No stock but should be delivered tomorrow. Sure enough phone call the next day to tell me my item had arrived around 10am and I collected around 11am. Pleasently surprised to be told there was parking behind the store.

Reply from Richer Sounds - Nottingham
Bluetooth conundrum
I had a puzzle trying to connect headphones to the amp through Bluetooth. Brian and Dave at Nottingham gave me advice and spent time with me trying to resolve the puzzle.

Reply from Richer Sounds - Nottingham

Reply from Richer Sounds - Nottingham
10/10
Knowledge of staff about the denon tuner and fyne speakers was excellent- advise and customer service was 10/10

Reply from Richer Sounds - Nottingham
Ordered a Oled TV by telephone and had…
Ordered a Oled TV by telephone and had free delivery within a few days. Great service and got what I ordered in good time.

Reply from Richer Sounds - Nottingham
Got a brilliant deal for denon x800h
Got a brilliant deal for denon x800h. Placed order in morning the nxt day it arrived.

Reply from Richer Sounds - Nottingham
I am more than pleased with Richer…
I am more than pleased with Richer sounds with the purchase of a manhatten aero TV streaming device. These item were sold out, but I was able to pre-order with Richer sounds at my local branch. They were honest with the estimation of delivery and the item was not espected until possibly April. However it was delivered on the 28th March a great surprise as this was before it came into stock with any other supplier.
The Aero itself is a great item it gives reliable streamed TV with Freely and pleanty of others apps, all in one place with a good and easy to use guide interface. The Aero was quick and easy to set up. It gives access to all of this over the internet so is perfect for places that cannot have an aerial or dish. It works over both WiFi or network so is very flexible for rooms in the house with no aerial cable to run etc. A great solution that fills a very common need for many people. I am sure it will become a very good seller.
Thank you Richer for a great service

Reply from Richer Sounds - Nottingham
Fantastic service from start to finish
Fantastic service from start to finish. Replied to my initial email query within 24 hours. Order arrived in store for collection within 2 days and I received a phone call again after I'd collected to ensure everything went ok. That's what I call excellent customer service. Thank you!

Reply from Richer Sounds - Nottingham
Rob was a great help from advice to…
Rob was a great help from advice to setting up equipment right through to the purchase. Would definitely recommend.

Reply from Richer Sounds - Nottingham
Sony VPL5100ES projector
Purchased many items from the Nottingham branch. The latest being the Sony VPL5100es. Excellent service. Very friendly. Very helpful. No query too small or no query too much trouble to solve. Many thanks to Tony and Robert. Thanks to Brian on the day and for being the muscle to help with kit out to car.
Projector is superb excellent picture quality. Great value.

Reply from Richer Sounds - Nottingham
Alex &staff were very helpful,great…
Alex &staff were very helpful,great customer service

Reply from Richer Sounds - Nottingham
Amazing customer focused business
Amazing customer focused business. Please clone your secrets and give to all those massive companies that drive customers mad. I won't list the names...

Reply from Richer Sounds - Nottingham
Ben was very helpful with setting up…
Ben was very helpful with setting up the speakers for me to test 3 different brands. He did not influence my choice but he did provide options that allowed me to make, for me, the best choice of speaker. The speakers arrived at my home the next day and I really enjoy the improvement to my hifi system. I’ll be back.

Reply from Richer Sounds - Nottingham
Staff knew exactly what I wanted and…
Staff knew exactly what I wanted and sorted it out with alacrity.

Reply from Richer Sounds - Nottingham
Excellent portable CD player
Next day delivery. I was told how to connect it to my amp and what cable I would need and how to do it. The salesman was obviously very knowledgeable and the overall service as usual was great. If I'm purchasing any hi-fi equipment, I wouldn't go anywhere else

Reply from Richer Sounds - Nottingham
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