Really good experience from beginning to end. Tony at the Nottingham branch gave me the best price available for our new TV. He checked that the bracket that I intended to buy was appropriate. Delive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The TV I wanted wasn't in the Store but Tony managed to source one of three available from another store and get it sent over to them. He then contacted me a few days later to arrange delivery the ne... See more
Company replied
Always 5 star service from Rob @ the Nottingham store. Rob always goes above and beyond with helping me choose a new TV with the best price the after sales is really good any issues are sorted straigh... See more
Company replied
I've been a Richer Sounds customer for decades now and can't fault them. This latest purchase I messed up and put delivery to store by accident but I was able to phone them up and they fixed it no pro... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
108 Mansfield Road, NG1 3HD, Nottingham, United Kingdom
- 0333 900 0035
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Needed a new TV
Needed a new TV, gentleman in shop spent time going through all the options . Purchased TV that day . Delivered in timely manner.
14 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service, advice was really good on which TV to suit the lighting and windows in my room. Everything arrived in time and delivery service guy was also great. Highly recommend.
17 June 2026
Reply from Richer Sounds - Nottingham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
It was a pleasure to speak with Ben who…
It was a pleasure to speak with Ben who was very polite and extremely helpful. He sorted out my tv and surround sound system in quick time and spoke in layman's terms, with being a novice to this field.
15 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience
I had a lovely demo with Dave.
Bought a system, which is being delivered.
I have great peace of mind, that if I need to ask any questions, I am able to ring the shop.
Looking forward to receiving the system and enjoying the experience.
13 June 2026
Reply from Richer Sounds - Nottingham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Fantastic service, great staff & store
All the staff who i spoke to were very helpful and friendly. No pushy sales talk or up-selling which is always a plus. Listening room was excellent and ended up with a very nice set of HD 600's. Very happy with them and I will be back as i am wanting to upgrade my front speakers on my main system.
12 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience for my elderly relative!
Great experience for my elderly relative, thank you. TV was delivered promptly after I received good guidance from the team as to which model would be most suitable. Very helpful and would recommend to anyone. David
3 June 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Great Service
Great Service, Friendly, Helpful, Knowledgeable Staff,. Give Useful Advice, l Would Highly Recommend
9 June 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review, it’s lovely to read your comments.
Amazing service and the best price
Really great service from Ben at the Nottingham branch after I changed my mind multiple times. 100% will be using Richer Sounds for any purchase in the future. Amazing service, and by far the best price I've seen for TV's.
Thanks Simon T
5 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your wonderful feedback
Good staff, right product, great price
Received a quick response to email for a price beat quote. Staff helpful during follow-up calls, and order placement. Quick and efficient delivery.
Very pleased with new TV for excellent price.
8 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your wonderful feedback
Buying a turntable
I went with two of my older children to buy their first turntable. We had a friendly welcome & good advice. We had a quote & we went away & chewed it over. After a drink at a cafe we went back & bought our preferred turntable & speakers with a built in amp. A very good experience. Thankyou.
6 June 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic customer service
Fantastic customer service. Very knowledgeable staff and happy to help.
Speedy delivery and excellent communication
6 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
I loved the personal service
I loved the personal service. Dave was excellent. The headphones I wanted to try out were looked out and ready. I had the use of a private cinema room and Dave talked me through the 2 products I was interested in.
I was really impressed by Dave’s knowledge about the headphones and if I was unable to set them up, I could have returned to the shop for further assistance. I also know I paid a very competitive price as I had done a bit of preparatory research.
Thank you and well done.
4 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your 5 star review!
Very happy with my purchase
Very happy with my purchase.
The item I wanted was not in stock but Dave ordered it for me and messaged me the next day to collect.
4 June 2026
Reply from Richer Sounds - Nottingham
Thank you for your wonderful feedback
Brian was very helpful with our TV…
Brian was very helpful with our TV purchase, and while we were able to take the TV on the day, the free soundbar was out of stock so he arranged for free delivery a week later
11 November 2025
Unprompted review
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Very helpful staff and product arrived…
Very helpful staff and product arrived exactly when it was supposed to
17 April 2026
Reply from Richer Sounds - Nottingham
Thanks for your feedback, great to read you were happy with our service.
Very quick delivery
Very quick delivery, good guarantee terms and the pleasure of dealing with an ethically run business.
31 May 2026
Reply from Richer Sounds - Nottingham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Prompt receipt
Prompt receipt, excellent goods & great price! Thanks. Highly recommended!!
31 May 2026
Reply from Richer Sounds - Nottingham
Thanks for your kind review, we look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.