Stuart helped me through the buying process for a UST projector, his knowledge and that of his colleagues was really helpful and I could not be happier with my purchase. I always go to Richer Sounds f... See more
Company replied
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Stuart helped me through the buying process for a UST projector, his knowledge and that of his colleagues was really helpful and I could not be happier with my purchase. I always go to Richer Sounds f... See more
Company replied
Have bought my last few tv's from Richer Sounds. Great staff at Middlesbrough . Great customer service and very helpful. Always good on price and the extra warranty that others don't give is very reas... See more
Company replied
Customer service. I had queries about speaker brackets seen online. I got through to Paul at Middlesbrough branch who suggested a product and checked they would fit my speakers from eBay. I forgot to... See more
Company replied
An issue with the website not processing a discount led me to call to place my order. With the offer honoured, my delivery came within 4 days. Perfect. However the smallest item arrived damaged, no qu... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
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We spent quite a lot of time with Paul from the Middlesbrough branch getting advice about choosing a TV. He was patient and happy to turn the shop lights off to get a better idea of reflection and picture quality, explaining all the options for us. We opted for an LG C5 which we are very happy with. He had to order it in and it was with us in less than 24 hours....brilliant service...

Reply from Richer Sounds - Middlesbrough
Very helpfully tele sales initially who told me they didn't have the item I wanted in stock but that I could phone one of their shops direct who still had the product and order from them. Called the store in Middleburgh, very helpful and order was placed in 5 minutes and item delivered.

Reply from Richer Sounds - Middlesbrough
Great service from initial enquiry to receiving my purchase. Was initially going to have item delivered to nearest store to collect, but was offered free next day delivery to my home address saving me 40 mile round trip. Also price as VIP member saved.

Reply from Richer Sounds - Middlesbrough
Helpful staff, knowledgeable and very engaging.
As usual, Richer Sounds offered the best, most competitive prices and genuine offers of any on-line or high street retailer. Highly recommended.

Reply from Richer Sounds - Middlesbrough
Arrived on time and left in the inside porch.
Alls well

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
Great service and very good expert advice given even though we weren’t spending a lot of money. We were made to feel valued.

Reply from Richer Sounds - Middlesbrough
Excellent service, staff very polite, helpful and informative. Purchase was simple and straight forward
Simply nan excellent service

Reply from Richer Sounds - Middlesbrough
Love visiting Richer Sounds, staff actually provide customer service, knowledgeable and friendly. I always come always with a great deal too

Reply from Richer Sounds - Middlesbrough
The staff are very knowledgeable and helpful. They are interested in what you have to say and offer good advice. I will continue to use the Middlesbrough shop.

Reply from Richer Sounds - Middlesbrough
The staff are very helpful and patient and give me some good advice. Will let you test the equipment.I had good experience at the Middlesbrough store with Stuwart who help me pick some great speakers and amplifier will highly recommend thanks so much

Reply from Richer Sounds - Middlesbrough
First rate service. Very knowledgeable and a pleasure to buy from. Highly recommend

Reply from Richer Sounds - Middlesbrough
Excellent service and a big shout out to Shaun for been so helpful...Thanks

Reply from Richer Sounds - Middlesbrough
Hi there ,,I went to richer sounds to buy my new blu ray dvd player ,,as usual ,,I got top notch service ,,,they went out of there way to make sure ,I got the service that I wanted ,,,,,if you ever need anything like TVS ,,dvd players or things like that,,,you should go to richer sounds,,,there service can't be bettered

Reply from Richer Sounds - Middlesbrough
Helpful staff with excellent knowledge and customer focused
Relaxed atmosphere and everything was done properly and professionally
I would definitely highly recommend purchasing from them

Reply from Richer Sounds - Middlesbrough
Looked online and found prices for an Arcam CD5 player.Richer sounds not the cheapest but I was aware of there price match/beat policy so followed instructions to contact them. Excellent response within 15 mins with great price.I wanted to keep business on the High street as opposed to online. I got a deal done and picked up player 3 days later .Well done to Shaun.

Reply from Richer Sounds - Middlesbrough
Great product with 6yr warranty and a great price match plus deal. Good advice from staff. Quick delivery.

Reply from Richer Sounds - Middlesbrough
The level of support and expertise is second to none. It’s always good to speak face to face and get all of the questions off the chest.

Reply from Richer Sounds - Middlesbrough
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