Richer Sounds - Middlesbrough Reviews 

1,582
TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more

Company replied

Rated 5 out of 5 stars

Great staff who are knowledgeable about technology. Very friendly and happy to chat and give advice about the best products for your need and won't advise you to buy the most expensive items. You feel... See more

Company replied

Rated 5 out of 5 stars

The staff are so friendly and professional , both over the phone and in person. They helped us with the delivery, and the service was amazing. This was my first purchase from Richer Sounds Middlesbrou... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,582)

24,125 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service in shop and online.

Ordered online, delivered promptly by DPD to store for collection.

I've also bought directly from the shop previously and found the staff to be helpful and knowledgeable.

11 February 2026
Unprompted review
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpful and friendly from ringing…

Helpful and friendly from ringing through to going into the store to collect. Would recommend to friends and family.

4 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service ,

Great service ,

31 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, salesman pleasant, friendly and very helpful

3 February 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The Right Solution

My original choice wasn't available but Paul sorted me a Hisense 43" Pro, and a Pedestal Stand which solved my problem regarding its positioning. The TV is great and the stand a perfect solution. The personal contact was better than shopping online, and Richer Sounds Middlesbrough the answer.

2 February 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Samsung television purchase

The staff member Dave from Middlesbrough branch who dealt with my television purchase provided me with the best customer service I have received from any retailer in over 20 years. For me it is this which makes the difference when I am considering a retailer for subsequent purchases. Needless to say I shall be using Richer Sounds in future.

31 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best company to deal with

I felt with the manager him self helped me with all my questions that I asked him polite and friendly to talk to ales helped with the delivery of my TV

30 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Why would you purchase TV & Hi-fi anywhere else?

For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

30 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Panasonic SSZ55BEB

after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

23 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Purchasing TV

Great customer service with knowledgeable staff who listen to what you are looking to purchase and provide advice that is suitable for your needs and requirements

22 January 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Recent Purchase

Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

19 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.

18 January 2026

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