Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us.... See more
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See what reviewers are saying
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... See more
Company replied
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... See more
Company replied
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
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Been using these guys for many years…
Been using these guys for many years (probably 15 years) and they are always very informative and will do whatever they can for you. This is my go to place for anything tv / visual related , No bull just the honest truth and if they can you can hear / see before you buy. Keep up the good work guys and I for one will continue to use you without a doubt.
21 April 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
RS Hanley — Properly Working Customer Service (Yes, It Still Exists)
The team at Richer Sounds Hanley gave me clear, honest advice over the phone for several days, and that alone told me they actually knew what they were talking about. No scripts, no pressure — just proper knowledge.It convinced me to drive an hour each way, and it was absolutely worth it. This was the first place I ever bought real audiophile gear years ago, and stepping back in reminded me how much I’ve missed genuine human service.In store, everything matched the phone support: patient, knowledgeable, and focused on getting things right. I could finally talk through my expectations and perceptions of current OLED tech with someone who actually understood it, and together we narrowed down flawless products without any hassle or guesswork.Smooth, honest, and completely hassle‑free. Five stars, easily.
Thank you Tom
22 June 2026
Unprompted review
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Soundbar advice
I went to the store to buy a soundbar so that I could physically listen to the sound quality. I asked if the soundbar could connect to my TV by bluetooth, one less wire to contend with and was told no it has to connect via HDMI. I didn't know if I had any spare HDMI's on my TV but I bought the soundbar anyway.
When I got home and set it up I found it could connect via bluetooth, the HDMI connection allows me to use the app. What I should have been advised, the soundbar can connect via bluetooth but I won't be able to use the app with it.
I found the advice could have been better.
12 June 2026
Reply from Richer Sounds - Hanley
Thank your for your overall positive rating, I’m sorry the advice wasn’t as clear as it should have been however. Both connection options should have been explained properly and I’ll raise this as a training point with the team.
If you need any further help, please don’t hesitate to get in touch.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Another great experience with Richer Sounds
Knowledgable staff in store made purchase very easy with no pressure.
Very pleased with the Wiim unit
4 June 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Great speakers
Went to Hanley store and had test of Wharfedale 12.3i speakers. Very helpful no pressure to buy. The sound was great after testing against many songs. Bought them and they sound great at home.
11 June 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
All round 5/5
Friendly welcome, very knowledgeable staff (Christopher), didn't feel 'sold' to, and was given some personal opinions on the choice of TVs. Would love to shop there for everything! 😁
10 June 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Subwoofer
Had first class service from Chris at Hanley branch, concerning my sub woofer that went faulty.
All sorted and working great now.
Many thanks to Chris and all concerned with the repair.
9 June 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Chris was very helpful
Chris was very helpful, good advice given , which lead to us buying a great TV
8 June 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent service and advice
7 June 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
The usual Richer Sounds experience
The usual Richer Sounds experience - need I say more; used them for 30 years and wouldnt shop anywhere else 😁👍
7 June 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
I have been been a customer at richer…
I have been been a customer at richer sounds for years now and every purchase has been a pleasure and the latest a 55 inch LG c5 tv that will at the Hanley branch recommend is fantastic thanks again Paul 👍🏻
6 June 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent and well trained staff
Excellent and well trained staff .
Customer service was second to none .
They didn’t have in stock what I wanted, but it was ordered and delivered without delay the following afternoon .
5 June 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
I purchased my TV online and chose to…
I purchased my TV online and chose to collect in store, I was kept upto date with the delivery to store and when it arrived I was contacted by the store themselves.
Upon collection of the TV I had a great chat with the sales guys in store and also purchased a wall mount from there recommendation while there.
Great service from start to finish even carried the TV to my car, will definitely us again. 👍
3 June 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent all round…
Excellent in store information made buying the right TV an easy choice, item was delivered a few days later by a very nice courier, highly recommended store
3 June 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
I recently contacted my local shop…
I recently contacted my local shop because I had a problem with my TV the assistant went out if his way to help me and the problem was soon resolved he couldn't have done any more.
So well done to the Hanley store 😃
30 May 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Very knowledgeable staff
Very knowledgeable staff . Great 6 year guarantee. Took the tv to the car . Nothing to much trouble
30 May 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Top store, great service
wouldn’t buy a television from anywhere else, excellent service from Leigh in the store, very knowledgeable and helpful.
29 May 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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