I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jacob was great, he patiently explained the latest range of TV’s and the improvements on our ancient set. He also suggested various options without pressuring up towards any brand.We eventually decid... See more
Company replied
Great Service as always, fantastic product knowledge and friendlyness from Jack. A demo of the product and alternatives was provided in his well kept and relaxing showroom. He also gave a tour of his... See more
Company replied
Brilliant Staff at the Hanley store. Very friendly & helpful. Big shout out to Leigh for going the extra mile helping me with all the information I required!
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience
Always a great experience dealing with Richer Sounds. Knowledgeable staff and a no-fuss approach. Will always buy from them if I can.
27 February 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from the Stoke depot
Great service from the Stoke depot. Really easy to place an order. The only bump was that the TV price went down after I ordered it and before it was delivered and the refund was much more work to get back than it should have been.
28 January 2026
Reply from Richer Sounds - Hanley
Thanks for your comments, it's disappointing that after a such a positive experience and ease in placing the order, things went wrong with the after sales. We always offer to refund our own price drops up to 14 days after purchase, it should be a simple process via the store or department of purchase. I will of course review the matter with the branch, to find out why things went wrong, and make sure lessons are learnt for the future.
Of course if you would like to discuss this further in any way, please do get in touch...
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
My mate picked up my television and I…
My mate picked up my television and I paid online so I didn't have a physical presence at Richer Sounds
But everything went very smoothly
Thank you
26 February 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Great customer service and knowledge of…
Great customer service and knowledge of possible causes of problem with arcam a75 amp.
25 February 2026
Reply from Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
I contacted Jacob at Hanley and he gave…
I contacted Jacob at Hanley and he gave great advice on the turntable and all the cables I would need to connect to my Sonos play 5.
He even set up the link for ordering, paying for and delivery.
Very smooth and easy way of ordering and paying. I would highly recommend Richer Sounds in Hanley.
25 February 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Lee was very helpful
Lee was very helpful, setting up the room to replicate my own home and answer my questions. Not given 5 stars as the product was not received within the timescale given. Would recommend though.
25 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback and kind words about Lee, although I'm sorry that there was an issue with the delivery and the information given at the time. I will of course review this with the branch team to make sure any delays are communicated to customers, and if I can be of any help to you at all do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good knowledge of products
Good knowledge of products, prompt service, great range of products.
25 February 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Will was really helpful and…
Will was really helpful and knowledgeable and helped me out with my purchase.
24 February 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice from the staff at Hanley
Great advice from the staff at Hanley, they couldn't of been more helpful.
Got a TV at a great price and a free 6 year warranty included.
24 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Chris was great
Chris was great, took time to explain everything clearly, with no pressure
Great service
21 February 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff
Very knowledgeable staff. Really pleased with my Sonos equipment.
20 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A great choice of musical equipment
A great choice of musical equipment, very knowledgeable & helpful staff. I would highly recommend.
18 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Roksan attessa
Very prompt service and delivery as requested
First class product and delighted with this purchase
Great store and was able to purchase with good advice
17 February 2026
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Absolutely excellent service from start…
Absolutely excellent service from start to finish.The best customer service that I have received for a few years
6 February 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Always good
Always good - helpful and knowledgeable.
Competitive pricing and friendly service.
100% Recommeded.
7 January 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Clearance item
I spoke to Jacob regarding availability and condition of a clearance item. He was very friendly and helpful. He put the item aside for me pending online payment and then arranged delivery. The item arrived a couple of days later and I am very pleased with it.
15 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Right choice
Very helpful. Listened to my requirements and provided accurate recommendations.
14 February 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
In shop expertise
In shop expertise, everything explained and demonstrated so I could make the right choice.
You don't get that online....
14 February 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Amazing service
I bought a Marantz Amp. Cheaper than anyone else online, with delivery in just one day. I spoke to an agent at the Hanley branch and was so informative about my purchase.
10/10
24 November 2025
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent TCL television
10 February 2026
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.