Received our delivery today with Mark and Trav, excellent communication as they called 20 minutes before. They brought the tv right into the house and even gave my husband some tips. Even made a fuss... See more
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Great experience with Richer sounds delivery team. Warwick and Rob were really friendly and helpful with the delivery itself, but they went above and beyond giving me lots of installation tips for put... See more
Company replied
Tracey and Paul arrived on schedule to deliver my Sony TV from Richer Sounds. They checked the box for any damage, took photographs and kindly lifted my old heavy TV off the sideboard and onto the flo... See more
The two people who delivered our TV were very courteous and carefully delivered the goods in a timely manner. We were kept well informed of progress and even got a phone call when they were 15 minut... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
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Reply from Richer Sounds - Distribution
Great Customer Service
Delivery driver kept me up to date on when they would deliver my TV. Delivered with care and if I had any questions or problems when setting it up then to call and they would be able to help.

Reply from Richer Sounds - Distribution
Delivered exactly on time
Warwick and Rob delivered exactly at the time they said and were very pleasant and smiley.

Reply from Richer Sounds - Distribution
First class service
First class service by sales team and delivery drivers Zak and Ian were superb. They were prompt, courteous, considerate and a sense of humour.
Top marks all around.

Reply from Richer Sounds - Distribution
No complaints
No complaints. Delivery was straight forward and we where kept up to date by Gareth and Mark who were polite and helpful.Definely use Richer sounds again.

Reply from Richer Sounds - Distribution
Really helpful and easy to order
Really helpful and easy to order. Address not easy to find and driver was persistent ,cheerful and efficient. Thank you very much

Reply from Richer Sounds - Distribution
Great experience
Very good communication. Delivery driver friendly and helpful.

Reply from Richer Sounds - Distribution
Good service
Ordering off the website was straight forward. Good comms throughout and delivery was earlier than advised. The delivery team, Warwick and Paul, were polite and rang to keep me updated. Great service as before and would definitely use again 5/5.

Reply from Richer Sounds - Distribution
Expediency
Expediency, helpful, polite and well spoken. Many thanks Gareth and Mark….,

Reply from Richer Sounds - Distribution
I had a TV delivered by Warwick and…
I had a TV delivered by Warwick and Paul. Excellent service and really appreciated the communication. Service like this is why I like to buy from Richer Sounds.

Reply from Richer Sounds - Distribution
Excellent service
The delivery was made on schedule and communication was very efficient. Gareth and Mark were very courteous and respectful of our property. Excellent service.

Reply from Richer Sounds - Distribution
Richersounds Leicester
Purchased my LG OLED television and soundbar from Sebastian at Leicester store. What a wonderful person, he gave me great advised and made my shopping experience feel effortless. Definetly will be recommending this store to my friends and family.

Reply from Richer Sounds - Distribution
A pleasure to deal with
Zak and Ian were really great - good communication, just great service! Thank you!

Reply from Richer Sounds - Distribution
Zak and his co-worker were excellent
Zak and his co-worker were excellent. They called beforehand, to say when they were coming to make the delivery. They arrived when they said they would, they were polite and friendly. They also gave me some sound advice about the TV and soundbar, and on how to set it up.
So yet again, Richer Sounds have provided me with excellent service.
I have used RS several times over the years. They are my go to company.

Reply from Richer Sounds - Distribution
Great Customer Service
From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

Reply from Richer Sounds - Distribution
Awesome -kept me well informed and helped
Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

Reply from Richer Sounds - Distribution
Don’t think twice
Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

Reply from Richer Sounds - Distribution
Great product at the best price
Great product at the best price! Good delivery too.

Reply from Richer Sounds - Distribution
TV arrived early
Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

Reply from Richer Sounds - Distribution
Zak and Ian rang before as they were…
Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

Reply from Richer Sounds - Distribution
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