Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3K reviews
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Excellent service and great value
I couldn’t be happier. From the initial purchase made over the phone with Justin, who was extremely helpful, to the efficient and friendly delivery by Carol and Paul, the whole experience was excellent.
Having previously tried to make the same purchase through John Lewis, the difference in customer service was striking. I’ve been a loyal John Lewis customer for many years, but Richer Sounds were far more helpful, responsive and straightforward to deal with. They also offered better value and a lower overall cost.
It’s refreshing to deal with a company that genuinely seems to value its customers and makes the whole process so easy. I will definitely shop with them again.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great delivery from Gareth and Mark
Great delivery from Gareth and Mark. Great communications through the day, were bang on time, friendly and helpful.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Prompt delivery and kept fully…
Prompt delivery and kept fully informed. Friendly team who were happy to help! Highly recommended.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Excellent advice
Excellent advice. Efficient & polite delivery from Gareth & Mark. Altogether brilliant. Thanks.
19 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Karol and Paul were so nice and…
Karol and Paul were so nice and professional
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Took a delivery of a 65”tv.
Took a delivery of a 65”tv to my second floor flat.Karol and Paul did a superb job of getting it right to the door then inside for me.Great service and a credit to Richer Sounds.They asked if I needed any more help but I was fine.
Thanks again Lads !!
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Very happy.
My son accepted the delivery and said the two that brought the TV were nice. And usually he is a bit jittery around people he doesn't know.
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds - Great Service
Great service on the telephone & at Hanley store Jack and Chris👍
Delivery up to 5 days... Great communication by email and phone. Delivery in less than 48hours.
Able to track. Tracy rang with ETA.
Arrived, great service, friendly, respectful ( even asked about removing her shoes before coming in) Travis & Tracey both deserve a shout out. Thank you 😊. Took photos of proof of delivery. Well organized. Not opened the packaging yet so unable to comment any further. It's literally just arrived!
18 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Trav was excellent
Trav was excellent. He phoned to let us know he was on his way and was extremely pleasant, polite and helpful when delivering the item.
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Installers very polite
Gareth and Mark were very polite, they called ahead of time to make sure I was in. This was on top of the notifications via SMS. Delivery was on time, the guys were very prompt and courteous. They insisted on removing their shoes. Very happy with the delivery
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Tv purchase and delivery
Ordered Tv on line with Richer Sounds.Easy process. Believed delivery would be 5 working days but was in fact 2 working days!
Follow up text message confirming purchase then another message confirming delivery date.
Text message then followed with 3hr delivery window and then a message confirming arrival in 5 minutes.
On the day dealt with Gareth and Mark who looked and acted very professional and were very polite annd friendly .Even offering to take there shoes off before entering our property.
Thanks everyone at Richer Sounds. First class service!!
17 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Gareth was a polite friendly bloke
Gareth was a polite friendly bloke. kept me upto date on when he was going to arrive and was on time. Also was very careful and helpful with my product. Nothing was to much. Gareth is a credit to your company. If only all delivery people were like this. Keep him he is a good one 😀
14 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Gareth and karol carried our new TV…
Gareth and karol carried our new TV down to our games room at the bottom of the garden. 100 metres. Very kind of them. They were both very polite and good humoured. Even on the hottest day of the year.
13 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Our television was delivered by Gareth…
Our television was delivered by Gareth and Paul. I received a call telling me they were on their way and they arrived exactly on time. They were both friendly and helpful taking the time to check the packaging for any signs of damage.
A brilliant service and I would recommend them wholeheartedly.
11 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Great communication
Great communication about delivery.
Courteous and helpful when making the delivery
13 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Paul and Trav were excellent
Paul and Trav were excellent. They kept me informed all the way through the delivery process which was made safely and securely. Many thanks.
13 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Great service from Trav and Mike they…
Great service from Trav and Mike they rang first then brought my parcels in to the living room very polite and clean great job guys
13 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Brilliant work from start to finish
Brilliant work from start to finish. Great tracker, excellent communications with a call ahead. Mike and Trav working like trojans in the extreme heat getting the huge TV up the stairs and into the office. Thanks!
13 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Great service and prices Went in to Richer Sounds in Nottingham…
Went in to Richer Sounds in Nottingham with little idea what I needed but the advice and guidance was great and the deal was good. Delivery was spot on. The TV and sound bar are fantastic. Would highly recommend
12 August 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
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