Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall moun... See more
Company replied
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It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff ar... See more
Company replied
Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.
Company replied
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
482 Chiswick High Road, W4 5TT, London, United Kingdom
- 0333 900 0055
4.9
Excellent
1K reviews
Asks customers to review
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Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Good service
3 December 2025
Reply from Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Very nice staff really appreciate
They explain everything about tv . I was very impressed
1 December 2025
I had a great experience
I had a great experience. Tim was very helpful, gave me objective advice and set up a demo that gave me a good idea of the options I had. I ended up purchasing a set of speakers and I am very happy with them.
30 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic team at Chiswick store!
What fabulous staff at Chiswick: friendly, listened to our requirements, made recommendations, no attempt to upsell or push more products. just enthusiastic, efficient and brilliant service. Great prices. These are people who love their work and transmit that positive energy to their customers. I wouldn’t go anywhere else now.
29 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Team work.
Paddy and his team were very patient and helped us choose the right equipment for us.
Many thanks.
28 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
A great place to shop…
It is always a pleasure to buy from Richer Sounds. Over the years we have bought tvs and hi fi equipment . All have been excellent . The staff are friendly and knowledgeable. The only occasion I have had to use the Richer Sounds guarantee it worked very smoothly.
26 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very helpful staff and advice
Very helpful staff and advice. Just a bit of a wait to get through on the phone as v busy
27 November 2025
Collected the item from store as…
Collected the item from store as planned. It arrived the day after I ordered it which was brilliant. Chiswick team are always very knowledgeable and helpful.
26 November 2025
Chiswick store
The advice and guidance i got from the Chiswick store was excellent. Joe was responsive, informed and helpful
26 November 2025
Very pleased with my purchase
Very pleased with my purchase. Great service in particular Joe and installation engineer, plus delivery staff Gareth and Mark. Only issue was the confusion about the facility to adjust the legs on the Bravia 8 ii ,this was resolved promptly even though there was an extra installation cost. Overall though excellent service.
25 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
1st Class Service
So impressed with the help I received yesterday from Richer Sounds.
On October 20th I bought a TV/soundbar combo, having thought I'd bagged a super low price. On Black Friday the price dropped again by a further £229.
I rang Richer Sounds in the hope they might compensate, but i thought it was a longshot.
I spoke to the very friendly and helpful Simon in the Chiswick branch who took note of my request and then rang me back to confirm the difference in price would be refunded to me.
I am SO impressed with Richer Sounds and I feel they have gained a customer for life in me thanks to their honourable price promises.
Huge thanks to Simon for helping me so swiftly and with great care.
1 December 2025
Unprompted review
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Reply from Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Very nice afternoon with the guys had…
Very nice afternoon with the guys had no problem with how many speakers we looked at and no rush jim was great with different advice very helpful and knowledgeable top marks
22 November 2025
Reply from Richer Sounds - Chiswick
Thanks for your great feedback and for supporting local business.
Very knowledgeable staff
Very knowledgeable staff. Very helpful with good explanations for a non technical person to follow.
22 November 2025
Reply from Richer Sounds - Chiswick
Thank you for your wonderful feedback
Amazing costumer service
Amazing costumer service, will definitely recommend this shop
7 September 2025
Reply from Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
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