Richer Sounds - Chiswick Reviews 1,117

Richer Sounds always sell excellent audio and visual gear at great prices, and the staff are always knowledgeable and helpful. I've bought both a TV and a soundbar from them recently, and service was swift.

The staff I spoke to in two locations were extremely helpful and knowledgeable. I was given a good deal and I’m very pleased with my new TV. Delivery was easy to arrange and arrived at time expected. I also felt that I could get support if required.
I would recommend this company.

Product was sold with a 7 day no question full refund guarantee. Upon return, multiple questions were asked. I was also threatened to a 10% price adjustment as the box was opened. Not at all trustworthy!

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To be fair, this review prompted a call from their customer service who reviewed the case and offered an apology together with a £25 credit voucher.

Very happy with my purchase Samsung 65 inch RGB and 990 soundbar Tim is extremely knowledgeable and helpful helping me to pick the right set up for me 👌

Delivered and installed on time. Got us a great deal and very happy with our TV purchase. First class staff and technology.

A very knowledgeable sales team who did not pressure me to buy the most expensive sound bar. They obviously know the products they sell and offer expert advice.

Excellent service from start to finish – Chiswick branch
We had a fantastic experience at Richer Sounds in Chiswick. Freddie looked after us from start to finish and was incredibly knowledgeable, friendly, and helpful throughout.
We came in with a specific budget for a turntable and speakers, and Freddie took the time to understand what we were looking for and guided us to the right setup without any pressure. His expertise made the whole process really straightforward and enjoyable.
We’ve just set everything up at home, and it sounds brilliant – we couldn’t be happier with the result!
Overall, it was a pain-free and genuinely pleasant experience from end to end. Highly recommend both the store and Freddie in particular.

Simon from Chiswick v kindly lent us some speakers for our party, as our order couldn’t be installed in time.

Great advice on which TV to buy and offered the best price available on the market. Delivery was next day and prompt.
Excellent in all aspects

From start to finish I had 5 star servie from Richer Sounds. Very friendly and very knowledgeable staff helped me identiy exactly the kind of music system I needed for my home and it was great to be able to listen to it in store. I then received fabulous service helping set up my system. Thank you Jim and Tim. I am a convert !

Jim is exceptional. I have been a Chiswick customer for over 7 years and will continue to be.

Very knowledgeable staff and excellent service. The delivery was very quick.

excellent helpful service in choosing speakers. When they arrived and I couldn't manage to connect them to internet, Freddie (Chiswick) arranged a home visit and sorted this out for me.
Above and beyond in terms of service; thanks.

One of those shops that you know the staff team are going to do their very best for you.

Took time to test my old equipment without rush, presented and tested new options, sent a quote and easily I purchased the equipment I needed. Friendly and easy.

I rang richer sounds as I was after a specific set of headphones, they sourced and dispatched my order there and then. I asked for a branch delivery of my choice and it was there the next day. Great Sevice, thank you

We were helped out by both Simon & Freddie, who made us very welcome, provided great and clear information, comparisons & were proactive, yet not pushy, in booking in a test experience. We popped in for an initial discovery visit, sorted out with a booking even on a bank holiday weekend, and then assisted with a simple order in-store for the exact products we were after. A few days later, they were in, and it was straightforward to collect & enjoy our new HiFi.

The team kindly provided the short length of speaker cable we needed to complete the whole system, and the only tiny inconvenience was that these weren't prepped but had arrived cut to the total length we needed, not 2x lengths with one per speaker. I was able to cut & strip these with wire cutters/strippers I have at home, with no worries, so it wasn't an issue, but worth noting to just check if you do get cable without connectors & maybe don't have the tools/experience to solve this.

Overall, this was a 5-star experience, and we'll be back if/when we need anything else, upgrades or more. Great experience, elevated by great people on the team!

The staffof Richer Sounds (Joe and Callum) were really helpful and understanding of our needs

I have used Richer Sounds before and the service I received again was exceptional. The advice I received from Tim was first class and I ended up buying a better TV for same price as the TV I phoned about. Everything from first contact to TV delivery was perfect. The picture quality exceeded my expectations. Delighted with my purchase.