We had a dedicated hour in the sound room and Tom was extremely helpful talking me through options. He set up the system that I had been looking at and made suggestions. Although those suggestions w... See more
Company replied
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We had a dedicated hour in the sound room and Tom was extremely helpful talking me through options. He set up the system that I had been looking at and made suggestions. Although those suggestions w... See more
Company replied
All the staff were very helpful and knowledgeable. It was really useful to try the equipment in the shop before buying and returning one item which I decided not to keep was very easy. They were very... See more
Company replied
Friendly and professional service from Tom, who assisted me in my purchase of a Manhattan s4r Freesat box. I was assured that if I needed any technical help I could ring up and a member of the t... See more
Company replied
Fantastic customer service, Tom helped us find just the right music system which has already provided much joy for us all. Thank you. I will always recommend Richer Sounds at Cambridge.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Hills Road, CB2 1NW, Cambridge, United Kingdom
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Great experience, as it is every time. I was given the time I needed to test the amp in the demo room, and also got prompt replies to my enquiries (big thanks to the store staff for the help and for putting up with me through what I think was a pretty loud demo). Love the new Roksan Atessa.

Reply from Richer Sounds - Cambridge
I really appreciate the free advice that you get in the stores from the enthusiastic team

Reply from Richer Sounds - Cambridge
Easy to use website, chose delivery to store. Staff really polite and friendly.

Reply from Richer Sounds - Cambridge
Simply cannot fault this company. Dealt with them several times throughout the years and they are always the most fuss-free, easy to deal with company. The staff are always friendly, and they actually know what they are talking about. Very refreshing that they train / employ actual experts to sell their products. I’ve dealt with many many different salespeople throughout the years and Richer Sounds always come out on top.

Reply from Richer Sounds - Cambridge
The customer service complete with friendly and helpful advice is why I prefer to shop at the Richer Sounds - Cambridge branch.
The staff are very professional and knowledgeable so that I know any questions I have will always be answered accurately.
My most recent purchase in November was a Mitchell and Brown TV JB-24DVD1811ST and this fulfilled all my needs as a TV to wall-mount in my bedroom. As advertised, the picture quality is excellent!

Reply from Richer Sounds - Cambridge
I went into the Cambridge store to buy E11C in ear headphones and made my purchase. All perfectly straightforward. Thank you. I’m ready to upgrade my TV options so I sought and easily achieved a conversation on what’s the latest popular size of TV screen, options on siting, size of support table, stands etc. I’m inexperienced in this regard but was treated with respect and good humour, obviously an appropriate two way exchange on the humour. A pleasant experience in my day and I made a promise to return in the early New Year to arrange a purchase. I will be doing that and look forward to it.

Reply from Richer Sounds - Cambridge
The staff at the Cambridge shop were really helpful and helped me choose my new speakers. They assisted in the set up both on the phone and in the store with my turntable. Friendly and a really good service all round. Thank you.

Reply from Richer Sounds - Cambridge
Well informed and very helpful staff.
Quote and payment system was easy to navigate, to arrange home delivery.
Slick and stress free logistics process.

Reply from Richer Sounds - Cambridge
Visited on a Sunday to replace a failing TV, ideally with something with a better picture clarity. Was in and out in 20 minutes, all questions answered and with what has turned out to be a vastly improved TV for Christmas. Bravo!

Reply from Richer Sounds - Cambridge
Generally pleased with service , blue ray player is a Christmas present so hopefully will be well received, Young man who served us was quite helpful
Knowledgeable Staff. Friendly. helped me to make a great decision

Reply from Richer Sounds - Cambridge
Knowledgeable and informative, told me exactly what I needed to know and which product I needed and it was ordered over the phone and arrived a 2 days. Excellent service.

Reply from Richer Sounds - Cambridge
I bought a TV & soundbar from the Cambridge store, the service was top-notch, the people were very kind and friendly and I got the best price. Thank you!

Reply from Richer Sounds - Cambridge
Tom was very helpful over the phone
He was polite and courteous and took the extra step to answer any questions I asked
Excellent service
Thank you

Reply from Richer Sounds - Cambridge
Staff gave me informed advice from the start, so I was able to choose a turntable that suited my needs and fell within budget. Really pleased with my purchase. Looks great and sounds brilliant.

Reply from Richer Sounds - Cambridge
Couldn't be happier with the service from Richer Sounds' Cambridge store - from first enquiry, to advice and demo and then delivery. Friendly, professional and highly recommended.

Reply from Richer Sounds - Cambridge
The click and collect delivery was great. Initially I have mistyped my email address. The store staff was helpful in sorting it out.

Reply from Richer Sounds - Cambridge
Quality products, very knowledgeable staff, a 5 star shop, thank you Richer Sounds.

Reply from Richer Sounds - Cambridge

Reply from Richer Sounds - Cambridge
Excellent service as always & delivery was extremely quick.
Thanks to all at Croydon. 👍👍👍
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