We had a dedicated hour in the sound room and Tom was extremely helpful talking me through options. He set up the system that I had been looking at and made suggestions. Although those suggestions w... See more
Company replied
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All the staff were very helpful and knowledgeable. It was really useful to try the equipment in the shop before buying and returning one item which I decided not to keep was very easy. They were very... See more
Company replied
Fantastic customer service, Tom helped us find just the right music system which has already provided much joy for us all. Thank you. I will always recommend Richer Sounds at Cambridge.
Company replied
Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Hills Road, CB2 1NW, Cambridge, United Kingdom
- 0333 900 0053
4.9
Excellent
2K reviews
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Amazing experience
Spoke with DJ in Cambridge a few times been very helpful & informative & have now bought 2 TV’s & a stand from hun within the last 3 months amazing experience & great deliveries
13 March 2026
Reply from Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All good…..
28 January 2026
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Top, top speakers and customer service
At the Cambridge store, I spoke to Paul who was first class nothing two much trouble, I ordered the new Dali Kupid speakers they were delivered the next day I’m still running them in but I have to say they are superb speakers no one will be disappointed with these I’ve had many speakers over the year these are fantastic this is the forth time I’ve used the Cambridge store I would never go any where else first class service
12 March 2026
Reply from Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great people
Tom, the salesperson I spoke to, couldn't have been more helpful or knowledgeable about the options I was exploring.
11 March 2026
Reply from Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Richer Sounds - these are your people for hi-fi.
I was recommended Richer Sounds as a place to get good hi-fi separates. The staff were amazing, very knowledgeable and helpful. They guided me towards a turntable, which was delivered today. Fabulous quality, stylish piece of kit. If you are considering buying electrical gear, these are your people!
11 March 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Tv & sound bar.
Great experience from Cambridge Branch, everybody most helpful. Olivia in particular was exceptional in sorting queries, giving good advice and arranging delivery.
Have always used Richer Sounds and never disappointed.
6 March 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Olivia at Cambridge was very helpful!
Olivia at Cambridge was very helpful. She gave a down to earth opinion based upon my budget as to which TV to purchase and had great product knowledge of all the possibilities. Thoroughly recommend!
28 February 2026
Reply from Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful and knowledgeable staff
Helpful and knowledgeable staff. Great customer service and fair pricing. It’s so great to have a physical store like this. Keep up the good work.
28 February 2026
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Expert advice from Simon
Expert advice from Simon. Friendly and knowledgable without being pushy.
21 February 2026
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Brilliant staff interaction from the…
Brilliant staff interaction from the outset . Welcoming , knowledgeable & patient . After initial visit we booked a listening session . Turned up & it was all set up and ready to go .Helpful advice & suggestions. We made our purchase - it was delivered 3 days later . Would thoroughly recommend Richer Sounds , Cambridge .
23 February 2026
Reply from Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Support in my hour of need :)
The guy who helped me was eager, helpful, knew exactly what I wanted, gave me options and then gave me quick check out.
And I was desperate for a charger after 3 hours on a train with no sockets, so this was such a relief!
18 February 2026
Reply from Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Had to TV that I was looking for and…
Had to TV that I was looking for and gave the TV a 6 year warranty 👍
29 December 2025
Reply from Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Paul at the Cambridge store was brilliant !
Paul at the Cambridge store was absolutely brilliant ! The guys who delivered and assembled the telly to the stand were good but didn't seem to know what they were doing !
13 February 2026
Reply from Richer Sounds - Cambridge
Thank you for your review, although I'm sorry the desktop installation wasn't as smooth as it should have been. I will of course feed this back to the delivery crew, that undertake the service, and ensure they improve for the future.
I do hope all is now well with the TV, should you need any help of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Cambridge
Thank you for your wonderful feedback
Helpful staff
Helpful staff. Good price. Bonus soundbar. Prompt delivery. Could have done with guidance on setting up and unboxing TV
11 February 2026
Reply from Richer Sounds - Cambridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional and friendly
The shop assistant showed professional and friendly manner. Nothing can replace the personal contact when purchasing such a valued product. Such a rare find. Well done richersounds!
23 December 2025
Reply from Richer Sounds - Cambridge
Thanks for your 5 star review, we look forward to seeing you again next time
A very good service
From the ordering of products, to advice and sorting out a couple of minor issues — perfect comms from Tom, expertly handled.
8 February 2026
Reply from Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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