Richer Sounds - Bristol Reviews 

2,747
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment... See more

Company replied

Rated 5 out of 5 stars

The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... See more

Company replied

Rated 5 out of 5 stars

I wanted to update my hifi, so choose Richer sounds Bristol. I went for a package deal, but they didn't have the amp there. It was ordered and came Monday, but I wasn't able to pick up until Satu... See more

Company replied

Rated 5 out of 5 stars

I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collectio... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,747)

24,319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products , very helpful staff

From one phone call to check stock of item which wasnt in store staff organised a delivery which i recieved within 24 hrs also at a discounted price . Quality products , very helpful staff , very good prices
Never had this service before with any of the bigger companies.

19 April 2026
Unprompted review
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful, friendly and knowledgeable staff

Really helpful, friendly and knowledgeable staff. Richer Sounds is my first stop for my hi-fi and TV stuff. Decent prices too.

18 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Excellent knowledgeable staff

16 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Headphones

Went there to purchase a set of bone conduction headphones.
Treated with courtesy and consideration
Staff very knowledgeable and explained the quality of the product and some of the limitations
Would highly recommend

16 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The staff were helpful

The staff were helpful, courteous and efficient as always

15 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Argon speakers

I purchased a pair of Argon Audio Fenris A4 Bluetooth speakers. The staff were very friendly and attentive but not overbearing.
I needed advice on which speakers to listen to within my price range. I settled on the Argon speakers after comparing them with others in the store.
I am very happy with the clarify and range of the speakers paired with my Sony record deck.

5 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Very knowledgeable advisors and good prices

12 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service.

Excellent help and advice from Dave in the Bristol store. Very knowledgeable and friendly. Not at all pushy. Ordered Saturday, delivered Tuesday. Had to call the store twice with queries on setting everything up. Both times, very efficient, knew what I’d bought, and told me what to do. All very impressive. 100% satisfied.

11 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very clear help with Sonos exchange

Very clear help with Sonos exchange and the options around the new system.

11 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly, knowledgeable, efficient and incredibly well priced.

I bought a TV from the Richer Sounds store on Whiteladies Road.
As soon as you walk in and have your first interaction with a member of staff, you immediately notice the difference in friendliness and that personal touch compared to your “Curry’s”.
I’m also convinced that they won’t be beaten on price.
I was really disappointed when I arrived home to unbox the TV to see a crack in the corner.
I rang them up on the following day to explain the situation but they couldn’t have been more eager to make things right.
I had several phone conversations with Mark and Joe about ordering a new TV because the one that I originally bought was out of stock.
I finally settled on another one which will come to no surprise was also very reasonably priced.
They were able to swap the TV’s over, I was able to return a bracket because my old one fit the new TV, and they even knocked £20 off the total price as a gesture of good will.
I could not recommend this store enough.
Friendly, knowledgeable, efficient and incredibly well priced.
I will be a returning customer who will definitely be recommending!

8 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

24" Smart TV

Purchased Cello Tizen OS 24". Ordered and delivered within 48 hours. First class service. Many thanks.

7 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

My goto Electronics shop.

Review for both Cardiff and Bristol.

Great, Friendly, HONEST information, bought new TV in Bristol, they didn't have the free soundbar offered for the Easter deal, but Cardiff did, they reserved it there and was picked up promptly. Another outstanding service by Richer sounds, and there price undercut Curry's by £200 with a free soundbar. Can't grumble at that. WELL DONE Richer sounds keep doing what your doing.

3 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Unfortunately the Samsung we wanted was…

Unfortunately the Samsung we wanted was not in stock.

6 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thanks for taking the time to leave us a review. While I’m sorry the Samsung model you originally wanted wasn’t available at the time, I do hope your are completely satisfied with the LG that you chose instead.

If you need any advice, support, or help of any kind, please don’t hesitate to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent customer service!

I bought in store a pair of Sennheiser accentumn headphones, not really knowing much between the many different brands. When I got home I checked and found out that there was a slightly better spec, the sennheiser plus. So bought these on line. I was able to click and collect this later purchase and get a refund on the first pair. Easy peasy and hassle free. The service I had from Joe in the Bristol White ladies Road was excellent. I'm very happy with the purchase and highly recommend Richer Sounds. Thanks!

6 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

We need more shops like this

Richer Sounds of Whiteladies Road are a pleasure to visit. And they sell the best audio and visual equipment. We need more shops like this.

1 April 2026
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

We went into Bristol shop to see about…

We went into Bristol shop to see about buying tv and had a friendly greeting and excellent service from Linda . She was very patient with us and we were very impressed. Tv arrived next day and it is just what we wanted.

8 April 2026
Unprompted review
Richer Sounds - Bristol logo

Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look