Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from... See more
Company replied
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Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from... See more
Company replied
After receiving such bad customer service from a big retailer (the one with the sometimes good Christmas ads) when our new TV broke after 6 days, I took my business elsewhere - to Richer Sounds. As... See more
Company replied
Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
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Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
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Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

Reply from Richer Sounds - Bournemouth
Excellent service and very competitive prices, very helpful with delivery too.

Reply from Richer Sounds - Bournemouth
Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

Reply from Richer Sounds - Bournemouth
First choice for hifi. Staff always knowledgeable about products.

Reply from Richer Sounds - Bournemouth
Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

Reply from Richer Sounds - Bournemouth
Comprehensive explanation of all the models available, and their various pros and cons, within the price range given.
Made final choice very easy

Reply from Richer Sounds - Bournemouth
Always excellent service, phone or face to face ,and very competitive pricing .... thank you

Reply from Richer Sounds - Bournemouth
Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.

Reply from Richer Sounds - Bournemouth
Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought

Reply from Richer Sounds - Bournemouth
Originally I spoke to the team on the phone regarding a new TV, very helpful and informative.
Came into store to place the order as it was a non stock item, great guys would not hesitate to recommend.

Reply from Richer Sounds - Bournemouth
I'm a returning customer and bought a top of the range TV online.
Good information over the phone from shop. Next day delivery. Very good delivery company. Kept me informed of delivery times, right to my door.
Set up by reliable company within a few days.
Allround professional and excellent service. Very satisfied with the product I bought.

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth
Richer Sounds is a great audio visual retailer where not only can you see and hear hardware instead of just online before committing to spending but has friendly knowledgeable staff. First they correctly advised me what I needed to connect my TV via optical audio cable to my HiFi but also I was able to view the Sony Bravia 8 II. The purchase in person was a quick straightforward good experience with finance options to suit my needs and they had the most competitive price backed with a 6 year guarantee. I recommend this retailer and would most definitely purchase from them again.

Reply from Richer Sounds - Bournemouth
Attentive, Knowledgeable staff who advised me on what to buy for my media wall before build.
There was a hint of “upselling”by Lewis that I was happy to go with.
The delivery was on time and handled with care by the company you use.
On reflection I believe that a move to alternative outlet (retail estate) would increase sales as the Bournemouth store is based in a dodgy district with a bus stop blocking the window of the store.

Reply from Richer Sounds - Bournemouth
The item purchase was a superb deal infact I could not beat it. The advertised item did not do it justice as it was even better than expected, deliver was literally next morning could not fault the service and the sales staff were knowledgeable as always. Richard Sounds have come along way since the days of a cowboys outfit chewing Hubba Baba and blowing bubbles in-store with a demotivated sales assistant behind the counter.
KEEP UP THE GOOD WORK!

Reply from Richer Sounds - Bournemouth
Paul really made me aware of the products that they had avaliable. He explained the difference between the tvs on offer . He was very professional and very passionate about his job. Highly recommend

Reply from Richer Sounds - Bournemouth
Best place to buy hi fi and all related items by far .Staff no what they are talking about and always listen to your needs

Reply from Richer Sounds - Bournemouth
Good Price, great service, and I was kept informed about the delivery day and time.
Television arrived just before Christmas as had been promised.

Reply from Richer Sounds - Bournemouth
Easy, helpful, and friendly, always good at Richer Sounds, full knowledge of products but with no pressure, many thanks
My speakers arrived quicker than expected, the guys in the shop were super helpful, even carrying them to my car.
Thanks chaps.

Reply from Richer Sounds - Bournemouth
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