Great service when I visited their shop in Boscombe, Bournemouth. They advised slightly different set up to what I was thinking. Sure its a good decision. Checked it out at home an then ordered from... See more
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After receiving such bad customer service from a big retailer (the one with the sometimes good Christmas ads) when our new TV broke after 6 days, I took my business elsewhere - to Richer Sounds. As... See more
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Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
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Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
- 0333 900 0058
4.9
Excellent
2K reviews
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The usual excellent service!
5 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Def use again
Def use again. Overall a highly satisfactory shopping experience, Delivery was made the very next day (free). Great product and assistance where needed
3 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Having killed our 5 year old 48" OLED…
Having killed our 5 year old 48" OLED Panasonic TV during a Wii session, I went to RS to replace it as its 'the place 'to go on Saturday
I was met by a smiling Oscar who tried to find a replacement 48" OLED, but was unable to do so as none were available
After consulting with my wife we agreed to purchase a 55"oled Panasonic , being unsure of the size increase
The TV was duly delivered on Tuesday afternoon in a very large box , after setting up we sat down to enjoy our new large TV
We are getting used to our new 'big screen '
Many thanks to Oscar for another RS experience
28 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for the lovely feedback about your recent experience, and indeed Oscar! We hope you will both get used to the bigger screen, and get plenty of enjoyment from it.
Of course should you need any support do get in touch at the branch, or via the below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very knowledgeable, helpful and professional...prices competitive and well worth recommending
Very knowelgable
1 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Very helpful staff at my local store.
I couldn't work out what I was doing wrong on Richer Sounds website, but a quick call to the Bournemouth shop and a chat with Paul who sorted out my order within a few minutes. Very competitive price on my new TV and sound bar.
28 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Very helpful, knowledgeable staff
Very helpful, knowledgeable staff in the store and we ordered through them and the item was delivered the following day. Very efficient,
26 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic service great deal really…
Fantastic service great deal really pleased AAA+++
26 February 2026
Reply from Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Excellent customer service
I rang the Bournemouth branch to order a CD player and Lewis was extremely helpful. He explained our item would be a special order which might take one to two weeks to arrive. He helped us to pay for the item on line, and it arrived at our home within 4 working days. We couldn't be more satisfied with the excellent service.
23 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Excellent service jet again
The team do a great job at explaining the different possibilities in a none pressure way, just friendly and informative
23 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Phenomenal customer service - always
The team at Richer Sounds are always extremely helpful, knowledgeable and super friendly!
22 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Aaron was very helpful in Bournemouth…
Aaron was very helpful in Bournemouth shop. Helped us make a decision. Would have been 5 star but there was an issue with the tv. However it was swapped the following day. Shops should be judged no5 only on price but also how they resolve problems which was done promptly and without any fuss.
20 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I purchased a Humax FHR6000T
I purchased a Humax FHR6000T. The first box didn't perform well. I spoke to the manager at Boscombe branch Paul who went over and above to correct the problem, and is still working on the continuing problem. HUMAX 1 STAR PAUL 10 STARS give him a bonus. 11
11 February 2026
Unprompted review
Reply from Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
Really helpful and informative service…
Really helpful and informative service and I left with what I wanted.
19 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Efficient and very quick delivery
Richer Sounds was recommended to me by a friend, it was very easy to find exactly what I wanted and the delivery was much quicker than expected.
17 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds richer experience
Great store great prices brilliant staff who are all very knowledgeable about the product s , I wouldn’t go anywhere else , why would you ? 5 star service in every way ,
17 February 2026
Reply from Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
Always a great service from the team in…
Always a great service from the team in Bournemouth. Never try to upsell you anything. Full of information.
15 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Came to the Bournemouth store to…
Came to the Bournemouth store to purchase an amplifier and the service and information was incredible. I received such a good price on the amp (open box product) that I purchased a turntable as well. Will definitely return for future purchases
15 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Highly recommend
Really competitive price on the product we purchased and helpful staff when we collected the order
24 May 2025
Reply from Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
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