I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... See more
Company replied
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Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... See more
Company replied
This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... See more
Company replied
As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
2K reviews
Asks customers to review
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Sean served me very well indeed.
Sean served me very well indeed. I wanted to swap one product for another and he arranged it without demur. He was courteous and efficient at all times. He is a credit to himself and Richer Sounds...!
17 December 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
All as expected 👍
9 December 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant experience
The sales person was very knowledgeable and experienced on the questions that I asked him, very professional and well worth buying at Richer Sounds
7 December 2025
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
I've used Richer Sounds for years
I've used Richer Sounds for years, due to their consistent good prices and great customer service.
I rang to confirm they had stock and the item was ready to go when I arrived.
5 December 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Great Company
Helpful, polite, informative and good value for money. Would definitely recommend Richer Sounds!
3 December 2025
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service
Customer service from the Bath shop exceeded my expectations. Knowledgeable staff gave helpful and reliable advice guiding me through my choice of HiFi equipment.
3 December 2025
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Excellent service at Bath store
Excellent service at Bath store. Order was delivered quickly and on time.
30 November 2025
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Easy to find what we wanted on the…
Easy to find what we wanted on the website, good value anyway but then in the sale. Arrived when they said it was going to and packaged really well.
30 November 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Good advice
Good advice, prepared to demonstrate my requirements on preferred product.
28 November 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Went out of the way to supply me the…
Went out of the way to supply me the item from stock so I could collect on the day I had planned all went well
28 November 2025
Great customer service
Great customer service, very helpful and and experienced gentleman who helped us. Delivered next day and good price.
28 November 2025
Always easy to shop at Richer sound…
Always easy to shop at Richer sound either on line or in store. Bath store is not not that big but that's just a refection on thinking how much better they could do with more space. Staff are helpful and 'interested'. Parking is ok for size of store although Bath is a nightmare to navigate in a vehicle. Pricing generally competitive.
28 November 2025
Reply from Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Exceptional Service From Richer Sounds
Easy purchasing experience on line and a very quick delivery well ahead of expected date by DPD. I have purchased many items from you in the past in fact a whole HiFi and television set up and have always had exceptional service would highly recommend Richer Sounds.
28 November 2025
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Great Service
The initial advice was key to making the purchase. From then on, the help was excellent. I am very pleased with the product.
28 November 2025
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Always good
As always, polite helpful and efficient service, with great prices on great HiFi.
27 November 2025
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