Richard Sanders Ltd Reviews 

70
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I am extremely disappointed with the service I received from Renault Kettering Richard Sanders. My nearly new Renault Captur developed serious faults, and throughout the repair process I felt I had t... See more

Rated 5 out of 5 stars

Went here to test drive a used captur hybrid and was very impressed with the car.It resulted in me buying a brand new one however as the deal was so good and nick the salesman was a pleasure to do bus... See more

Rated 5 out of 5 stars

We wanted to buy a small SUV and chose Renault Kettering as they had a wonderful Captur for sale. The sales staff were never pushy and always happy to help. Our own sales adviser Patrick deserves a... See more

Rated 5 out of 5 stars

I recently purchased my Captur, my first experience of Renault and my first experience of Richard Sanders Kettering. My needs were listened to and Aaron identified the ideal vehicle, explaining every... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Richard Sanders is a family-run dealer group who represent Renault, Dacia, Jaecoo, Omoda and Peugeot alongside a multi franchise Used Car Centre at locations across Northampton & Kettering.


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4.0

Great

TrustScore 4 out of 5

70 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

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4.0

All reviews

(70)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service provided

I had a great experience at Richard Sanders used car centre. Alex was very helpful and knowledgeable. Couldn’t have done more for me. Car runs brilliantly. Getting a catch up call a week later was a welcome surprise. definitely recommend.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

We drove our Renault Kadjar from France…

We drove our Renault Kadjar from France to the UK . Once in the UK our engine management light came on so we took our car to the Renault garage in Kettering where we had the pleasure to meet Steve. He managed to squeeze the car in for fixing ,he kept us informed throughout the fixing and definitely went above our expectations.
Great service thank you Steve .

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Further to my review of 10th March

Further to my review of 10th March, we did indeed go back and purchased an ex demo Renault. Once again, Aaron was superb and worked hard to get the right deal for us. Car was duly prepared and we drove away a few days later. Friendly dealership from the moment you step through the door.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Unforgettable experience

My wife and I booked a test drive for peugeot 5008 with Richard Sanders peugeot kettering under the motability scheme. Jeremy Sharpe was,patient friendly and helpful. Its obvious he's been doing this for ages. Plenty of experience. No hard selling. After the test drive, We put in an order for the car to be delivered in December 2023.

Unfortunately, 3 months down the line, our financial circumstances changed which means we would struggle to raise the advance payment . I spoke to Jeremy and explained our predicament . He was very sympathetic and agreed to cancel the order. He even paid us back our initial deposit in full. Which was a nice touch.

Every car dealership. should have a Jeremy Sharpe. Thanks
Jeremy. You are a gentleman and a one in a million. I will definitely be buying from you again in the future

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Definitely not your average used car salesman!

Visited the dealership on 4.7.23 and shortlisted 3 cars I wanted to drive. I was allocated to young salesman Aaron to show me the cars and take me out on test drives. He was really knowledgeable and made the stressful decisions really easy. He put me totally at ease and understood completely what I wanted from my new car. He made the whole experience joyous and entertaining, helping me pick the car of my dreams. The test drives were such fun and he dealt with all my paperwork with great professionalism. Can’t wait to go back and pick up my new car next week. If Carlsberg made the perfect used car salesman, Aaron would be him (or maybe it should be pink fizz!) xx

4 July 2023
Unprompted review
Rated 2 out of 5 stars

I had bought used Nissan Xtrail 2 years…

I had bought used Nissan Xtrail 2 years ago from Richard Sanders Kettering meant for used cars.

It had one year warranty and 2 years free service.
Since I am not living in Kettering I had to get the services done from Nissan authorised service centre in my home town as suggested by the Richard Sanders.

I have been following all the MOT advisories, getting necessary work done and getting services done promptly from the authorised service centre.

The AC of the vehicle has always be temperamental, despite the fact that Nissan is quite good for its cooling.
In April 2023, the vehicle got hot with smoke coming out of its engine. I had to utilise the recovery vehicle and the Nissan authorised service centre in my home town did some wiring repair to the loom.
Lately the vehicle is getting hot again and numerous other problems keep occurring.

I don't drive the car much for long distances and I have been very meticulous with servicing and following the MOT advisories. It has been just 2 years since I bought the car and I have driven less than 20,000 miles since I bought the car. We had bought the car primarily because it had run only around 35,000 miles when we purchased.

When I called to the Richard Sanders service team to discuss what has been going on , I didn't get a favourable response. I was advised to contact the service centre in my home town.
I do have another used car, Toyota Yaris,which I bought from another dealer and I have been using for more than 6 years with no issues at all.

The moral of the story is it is always best to buy a vehicle from a dealer near the place where you live and that too specifically when purchasing a used vehicle, or else be prepared to spend more.

20 April 2023
Unprompted review
Rated 1 out of 5 stars

Tried several times to contact salesman…

Tried several times to contact salesman Andy Norris by phone and email ,
Left messages with colleague
No reply after 2 weeks
A complete and utter waste of time dealing with these arrogant and weak people
Frightened to be honest is there policy and only interested in taking money but not able to have the decency of a human being to sort out a simple issue
Don’t waste you’re time and effort with these people that call themselves caring

11 June 2023
Unprompted review
Rated 5 out of 5 stars

A faultless and delightful experience

We needed a car that 3 teenagers and two adults could sit comfortably in. Reviews appeared that the Dacia Jogger would fit our needs. From the moment I first contacted Saffy at Richard Sanders in Northampton to the moment we drove away in the car, the whole process was a delight. Saffy kept us informed and up to date from the moment I placed the deposit to picking up the keys. Nothing appeared to be too much trouble and I got the feeling (and this may be because it's a family run firm) that they wanted a customer who would return and not just a sale. Many thanks to everyone at Richard Sanders.

24 May 2023
Unprompted review
Rated 2 out of 5 stars

Don’t buy minis here

We bought a mini 2018 plate , they serviced it but they can’t put it onto mini coz they don’t have a license supposed to be a main dealership they can’t afford a license, next service be impossible to get last service put on car, they should tell you before you buy/not on front of other minis for sale , why not service at garage that does have license and start looking after your customers p.s. manager couldn’t of cared less didn’t even come out of office just left it to new guy . Very poor leadership no wonder new people don’t know detail .

13 January 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Just bought a used car from Richard Sanders Peugeot, the whole experience from initial enquiry through test drive negotiating a deal, was without doubt the best in 50yrs of buying a veh.
Kierran the sales rep was friendly, informative, and none pushy, he went out of his way to answer all of our questions in an honest and unbiased manner.
The veh was prepared to a high standard and everything that was promised during the negotiations was done. All the necessary paperwork was dealt with .
It is so refreshing to deal with a company that puts its customers at the forefront, Unlike some of the nominated dealers who's only priority is to take as much money from you as they can.
On this experience I would not hesitate in recommending
Richard Sanders.
Bob Deathridge

18 October 2022
Unprompted review
Rated 5 out of 5 stars

Great visit

Great visit - Luke was very efficient, polite and knowledgeable.
Well done.
Clive Odell

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Just wanted to thank Carl for excellent, efficient, friendly service in the purchase of our new car.
Thank you so much to you and your staff.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service with back up second to none

Excellent service with back up second to none. I have complete confidence in my dealings with Carl Painter who has shown so much kindness, patience and competence and I was delighted to return to Richard Sanders again to purchase my new car. Thank you

29 June 2022
Unprompted review

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