RHS Plants Reviews 

11,871
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,420 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast shipping processes and the remarkably secure packaging designed to protect delicate items during transit. Consumers are genuinely delighted with how healthy, vibrant, and well-watered the plants look when they finally reach their destination gardens. Some reviewers were not happy with occasional delivery delays or problems caused by the courier failing to follow instructions. A few other consumers also mentioned receiving damaged packaging, scattered compost, or plants in a very disappointing condition. These individuals found it frustrating to deal with unexpected setbacks after placing their trust in the ordering process.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive quickly, securely packaged, and... See more

Quality

Customers had positive experiences with quality, often describing the items as top notch and arriving in... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and excellent... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website provides a clear and easy process... See more

Service

Consumers find service to be exceptionally positive, praising the brilliant, efficient, and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 4 out of 5 stars

Plants arrived in tip top condition. I know you are trying your best with minimal plastic but the sheer volume of cardboard that was used makes it very difficult to get rid of. My blue bin (for card... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,871)

7,319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tiny expensive plants

Plants were tiny and very very expensive. Will not be buying from them ever again. My local garden centre is much better value. Feel I have been done.

28 July 2026
Rated 4 out of 5 stars

Soil enhancer and potting compost…

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of the garage as requested because of gravel and his trolley wouldn’t work on this surface. So I got a work out (I’m 65 and haven’t been to a gym in quite a few years) moving 10x50l and 5x20l bags about 20 feet from the drive (so that our cars could get in and out) and then had to manoeuvre the wooden pallet (as the driver said they didn’t take them away) - had I known this would have been a problem I would have sourced the product elsewhere. I still have to get rid of the pallet
Which is a little annoying .

24 July 2026
Rated 4 out of 5 stars

Very good quality plants arrived…

Very good quality plants arrived looking very healthy and well watered. Only slight disappointment was the time it took to deliver. I appreciate you email when dispatched but maybe a brief email if it is delayed would make all the difference. But it was worth the wait.

27 July 2026
Rated 1 out of 5 stars

Very poor

Very disappointed with this plant would
Have expected afar better and bushier plant for the price paid

27 July 2026
Rated 2 out of 5 stars

Poor Quality

Plants we received were of poor quality. No leaves at all, dead brown stems.
Contacted customer services who promptly arranged replacements unfortunately these were exactly the same.
I cannot fault RHS customer service who then issued a full refund. I was just disappointed as have ordered many plants from RHS over the years and all have been of the highest quality.

24 July 2026

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