RHS Plants Reviews 

11,790
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive very quickly, are carefully and securely packaged, and reach them in excellent, healthy condition ready for planting. People also appreciate the extensive collection available, noting that finding what they need and placing orders online is a straightforward, smooth process. Some reviewers were not happy with occasional delivery delays, noting that couriers sometimes failed to follow instructions or missed scheduled drop-off windows entirely. A few other people also felt that certain delivered specimens were too small, very dry, or arrived in a surprisingly poor and disappointing state.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent condition and secure... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent condition and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and arrive... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and provides a... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order handling and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 5 out of 5 stars

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never r... See more

Rated 5 out of 5 stars

I was taking advantage of some reduced prices as well as ordering one or two non plant items. The order arrived promptly and the plants look very healthy. Yet to be able to plant them out because of... See more



Company details

  1. Garden Center
  2. Flower Delivery
  3. Garden Furniture Shop
  4. Plant Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.3

All reviews

(11,790)

7,239 reviews in the last 12 months

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Rated 1 out of 5 stars

RHS ONLINE PLANT PURCHASE

Plants in RHS sale were very poor. Leaves either yellowing or completely dry and scorched. The pots were soaking wet at the bottom, but obviously the plants had not benefited from this. Their roots were barely alive. A Brachyglottis, which was recommended as drought tolerant, was the worst (at least RHS refunded the price of this plant as well as £14 for the inconvenience). RHS Enterprises guarantees only to send top quality plants in excellent condition; these plants definitely were not. Top quality plants should not need urgent care on arrival. Drought is no excuse as plant nurseries are exempt from hosepipe bans.

21 July 2026
Rated 5 out of 5 stars

Good experience

After being let down by another well known supplier, the contrast with what we got from the RHS can't be exaggerated. The order was taken efficiently, delivery was quick and on time. The plant was in good condition and well packaged. It is now in our garden and despite the high temperatures, it's doing well.

7 August 2026
Unprompted review
Rated 2 out of 5 stars

Poor specimen

On opening the parcel on delivery the plant pot was at 45 degree angle and had shed about a third of its compost. All in all the plant looked a very poor specimen. This illustrates the risks in buying plants on line.

31 July 2026
Rated 1 out of 5 stars

Ordered 2 plant pots which were…

Ordered 2 plant pots which were described as grey, they came and they are brown. Now it’s going to cost a fortune to send them back via Royal Mail (which is the only return method) so I will probably end up keeping pots that I won’t use. Won’t ever order from here again.

31 July 2026
Rated 3 out of 5 stars

Its my second time ordering

Its my second time ordering, but this time I was disappointed with the plants, specifically ordered 3 of one which was meant to be compact and a bushier habit to receive 3 leggy little plants, another plant I ordered arrived just leaves and a couple already yellow and crispy. Only ordered as was very impressed first time round, but doubtful if there will be a third time, especially as a bit pricey, though don't mind if the plants arriving are good quality and as described. Can't fault the delivery, plants arrive quickly and well packaged.

22 July 2026

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