Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls! This is obviously a company that cares about their products; cares about their custom... See more
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Ordered a tackle bag but needed it delivered on a specific day due to work commitments. Customer service were really helpful and arranged to dispatch so that it would arrive on the correct day. Then... See more
Easy to order, great website, with clear pictures and descriptions of the item. Delivered very fast, was really impressed with how quick, the item was delivered. Found the whole process of my order, v... See more
Company replied
Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our b... See more
Company replied
Company details
Written by the company
Since 1980, Rhino has gone from the pioneering manufacturer of scrummaging machines, into one of the world’s leading rugby and team sport brands, used and trusted by elite athletes and teams worldwide. Alongside our world leading scrum machines, contact and breakdown equipment, we offer training and match balls, protection gear and team kit, as well as performance focused sportswear and leisurewear.
Contact info
13 Ipswich Rd, CF23 9AQ, Cardiff, United Kingdom
- help@rhino.direct
- www.rhino.direct
4.4
Excellent
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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When I got the rugby ball the person…
When I got the rugby ball the person who delivered it had just chucked it down the side of the bins bit the grips on the ball was very good
23 February 2026
Reply from Rhino
Thanks for the great feedback, we’re really pleased to hear you’re happy with the grip on the ball.
Sorry to hear the delivery wasn’t handled with the same care. We’ll pass this feedback on to the courier.
Enjoy the ball!
Team Rhino
Reply from Rhino
Hi Peter,
It appears the parcel was lost within the Royal Mail network, so we’ve arranged a replacement and sent a new one out to you.
If there’s anything further you need, please let us know.
Team Rhino
bough a few items from Rhino- good…
bough a few items from Rhino- good quality and happy with the price
23 February 2026
Reply from Rhino
Thanks Bruce, glad you’re happy with the quality and price.
Team Rhino
Rhino is fine but the shipping with…
Rhino is fine but the shipping with fedex to Europe sucks I’m still in a discussion because I already payed 60 euros extra for my product
26 January 2026
Reply from Rhino
Hi Allard,
Thank you for your review and we’re glad you’re happy with the Rhino product.
The €60 is not a shipping fee from us. For deliveries into Europe, local VAT and import duties are applied by customs and collected by the courier (FedEx). These are government charges and not fees set by Rhino.
If you need any documents from us to help resolve this with FedEx, please contact us and we’ll happily assist.
Kind regards,
Team Rhino
A truly fantastic experience
A truly fantastic experience; I couldn't have hoped for anything better.
31 December 2025
Unprompted review
My go to for rugby training and…
My go to for rugby training and matchday balls - great grip and stay inflated for longer
10 October 2025
I absolutely adore this bag
I absolutely adore this bag! It's amazing because it includes a dedicated section for boots, keeping all your other items clean and dry.
23 December 2025
Unprompted review
Value for money and good quality
24 November 2025
Fantastic bag
Fantastic bag, I love how it has a separate boot compartment, so you don’t get every thing dirty and wet
24 November 2025
Superb
Superb! Fast delivery (despite courier), and excellent knowledgeable REAL person answering the phone calls!
This is obviously a company that cares about their products; cares about their customers; cares about their sport and fundamentally cared about the growth and accessibility of the sport. It was a real pleasure to see my two young boys so happy with their rugby training tackle bag.
As simple as the item is, the success is that there is fulfilment in seeing two happy young rugby players being able to engage even more with the sport they love. Thank you Rhino :)
Hal Drysdale
11 November 2025
Unprompted review
Clothes were dirty when arrived and…
Clothes were dirty when arrived and return policy is a pain as you have to submit a form and wait for a reponse.
27 October 2025
Reply from Rhino
Hi Siobhan,
We’re sorry your item slipped through our quality checks on this occasion. Our team got in touch straight away, apologised, and sent you a free returns link so it could be resolved quickly. We’re glad it’s been sorted, though naturally disappointed you still felt unhappy with your experience - we always aim to put things right when something falls short.
Team Rhino
Excellent fast service
Excellent fast service! Great product and now looking forward to the wind and rain so i can make the most of it!
23 October 2025
Reply from Rhino
Appreciate the great feedback, Sena. Glad you’re all set for the wind and rain - that’s when Rhino kit really proves itself!
Team Rhino
Great all round
Easy ordering (notification when stock was available). Great fast delivery and great product.
23 October 2025
Reply from Rhino
Thanks, Mr John! Glad the stock alert helped and that delivery was quick - great to hear you’re happy with the product.
Team Rhino
Absolutely brilliant,couldnt have asked…
Absolutely brilliant,couldnt have asked for more
16 October 2025
Good Experience. The quality of the items was of a high…
The quality of the items ordered was of a high standard. The delivery was quick and easy.
15 October 2025
Reply from Rhino
Thanks, Colin! Great to hear you were happy with the quality and speedy delivery.
Team Rhino
All arrived okay ,took a bit of time…
All arrived okay ,took a bit of time but all good. Stuff
15 October 2025
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