Retrosoccerkits Reviews 

181
•
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

I ordered 3 tops about 1 month ago the parcel arrived today with just 2 tops in it the service had been terrible no communication about delay to tops. My order number is 14428 can you let me know if... See more

Rated 4 out of 5 stars

I love the 89/90 West Ham kit received and can finally forgive my Mum for throwing away the original! There were issues with receiving the order which I understand to be a Royal Mail error. I prov... See more

Rated 5 out of 5 stars

Great Kits. Purchased a retro Liverpool and multiple US jerseys. Sure, delivery was a bit delayed, but that was expected, their website clearly stated they were relocating their warehouse. Overall, gr... See more

Rated 1 out of 5 stars

* Dodgy shipping practices * Knock-off gear, that looks like rejects at best * Zero customer service I'd read the terrible reviews before ordering, but decided to still give these a try with t... See more

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3.2

Average

TrustScore 3 out of 5

181 reviews

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3.2

All reviews

(181)

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Rated 5 out of 5 stars

RetroSoccerKit - great merch, professional service

First time buying from RetroSoccerKits and will be using these again. Excellent quality products, great Comms from the seller (I had a couple of queries that were quickly answered).
All in all, I'd definitely recommend giving this company a try - good work!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Great communucation

Great communucation. Great shirts that my son recieved on their offer. He loved them all. Good quality. Definalty will be ordering again. Thank you

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Great shirt
Was getting a little worried about receiving the shirt in time for Christmas for my son, but arrived yesterday. Seems like they were seriously let down by Royal Mail. Thanks guys will definitely be ordering again

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Order didn’t turn up

Ordered a shirt on 1st December and had no shirt turn up. Tried contacting multiple times with no success. It appears the owner responds on this page more to actual emails and queries on order updates.

Disappointed as now no time before Christmas to sort another gift.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Not received my order no communication…

Not received my order no communication sent lots of emails and messages on their contact on website. Ordered by the 14th for Christmas delivery had tracking since then no update Royal Mail not received and the worst thing no reply back at all for the whole week 😡

14 December 2023
Unprompted review
Retrosoccerkits logo

Reply from Retrosoccerkits

Hi Kerry sorry your order was delayed RM had 100s of our orders and had not scanned them in. Are you happy with your order?

Rated 1 out of 5 stars

Unreceived order

Placed an order on 9th December, dispatched 11th and I’m still waiting for it! Emailed them 4 times no reply. Filled contact form in twice on website no reply!
This was a Xmas present for my son. I certainly won’t be using them again if this is their xustomer service. Like others I understand the post could take a bit longer which I’m fine about it’s the pure ignorance of not responding to me and letting me know the situation. Terrible!

11 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE

Never dealt with a company with such bad communication. Would strongly recommend not shopping through this website. Ordered prior to the Christmas cut off date with the promise that I would receive it in time and Royal Mail are still yet to receive it. I have emailed more than once to chase and have never had a response. Really disappointing, if i was to know i was not going to receive it in time i would not have ordered it.

21 December 2023
Unprompted review
Rated 3 out of 5 stars

Order hasn’t arrived

Have ordered on the 11th of December. I then got a notification on the 14th saying it’s been shipped. Since then on the tracking from Royal Mail it only says ‚we are expecting your package‘.

I emailed and send a message through the website with absolutely no response.

It states on their website that all orders placed before the 14th will be delivered in time for Christmas which is clearly not the case as they haven’t even been send..

Very disappointing!

Update: Shortly after my review the team replied to my emails and the package did arrive! Again a bit disappointed about my experience but the Top I ordered is spot on.

20 December 2023
Unprompted review
Retrosoccerkits logo

Reply from Retrosoccerkits

So sorry Lea your order arrives on Wednesday. RM had 1000's of our orders and hadn't scanned them in. Truly sorry and happy to refund them and have them sent back, if not needed.

Rated 1 out of 5 stars

Not a great look

Ordered on Dec 11 having been assured it would be 4-6 working days. Royal Mail says item despatched on Dec 13 but a week later it's still to receive it. Having read the other reviews on here I'm guessing Royal Mail will never receive it. Ordered three shirts for my son for Christmas. Have emailed asking what is going on. No response. Time to speak to bank.

20 December 2023
Unprompted review
Retrosoccerkits logo

Reply from Retrosoccerkits

Hi James, we do state on our site 2 business days to process and up to 6 business days to delivery, after that. Sorry there was a delay RM had 100s of our orders and had not scanned them in. Happy with the shirts?

Rated 5 out of 5 stars

ordered 3 tops recently

ordered 3 tops recently. order came before christmas when they were needed, all great quality, and a great price. top value for money, would 100% recommend

19 December 2023
Unprompted review
Rated 1 out of 5 stars

Would have liked to have given 0 stars

Would have liked to have given 0 stars
Asked for confirmation that the shirts had been despatched (ordered three) and quickly got a response saying they would definitely be with me by Christmas, along with tracking reference and confirmation that all three were in the package
Then received an email about six days later, refunding a shirt that they weren't now providing. Something seemed off as they had confirmed the despatch previously. I emailed and asked why and was told that they hadn't sent them yet, thus an admission of dishonesty. The other two shirts though I was informed 'should' arrive before Christmas, despite previous guarantees.
I have requested further updates, and am yet to hear a thing. It's been absolutely dreadful

19 December 2023
Unprompted review
Retrosoccerkits logo

Reply from Retrosoccerkits

Your order arrives tomorrow Rob. So sorry for the delay RM had 1000s of our orders and hadn't scanned them in. Chaos. Hope you enjoy them. Merry christmas.

Rated 1 out of 5 stars

Unless you don't mind at least a…

Unless you don't mind at least a month's wait on your purchases then you should consider spending your money elsewhere. This company is so shocking that I wouldn't be overly surprised if it's a teen selling from his shed! Communication is poor, service is poor, the whole customer experience is poor and even then, 'poor' isn't really an adequate enough adjective to describe it! Save yourself a miserable experience and shop someplace else.

18 December 2023
Unprompted review
Rated 4 out of 5 stars

No communication

Received item a little late but not a problem.
Only thing I have to criticise is the lack of communication, they ignore every email going so need to improve on this.
All in all very happy with the shirt.

7 December 2023
Unprompted review
Retrosoccerkits logo

Reply from Retrosoccerkits

Your item arrives today. Please remove this slander.

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