RetroLicious Reviews 

This company promised to refund me after my cabinet was apparently “stolen” from their premises. They only told me it had been stolen after I tried to arrange collection and then got increasingly aggressive with me when I questioned what had happened and why no one had told me. They promised me a refund back in February, saying it would be within 30 days. Almost 2 months later and I’m still waiting. Having to resort to a charge back through my credit card company. Spend your money with more worthy beneficiaries than these two.

Don't use this company!!! Be warned. They will take your money and give you nothing!

Their website looks nice, with promises of beautiful products, but they don't have these products and don't have any intention to deliver them to you once you've paid your money.

We ordered an item from them and paid our money. There then followed an exhausting chain of email and text correspondence with a guy called Steve Holt (don't ever trust a word he says!!) with Steve constantly coming up with new explanations in relation to the item - it was stuck in traffic, the van driver is ill, it's coming from another country etc. etc. -

Over 2 months went by with no sign of anything. We we left to do all of the chasing. Eventually, when I managed to have a text conversation with Steve, he continued to lie about the item and said that if I was not happy, we could cancel the purchase.

We eventually got our money back but after a hell of a lot of trouble.

I have subsequently heard from a number of people on forums that they have all had this experience with this company.

Don't go near!!

Order: 2 G-plan wardrobes with some customizations
Order placed and payment made on: Jul 13, 2018
Order was told to be ready by: Jul 25, 2018
Order delivered on: Sep 21, 2018

Admittedly, our shopping experience with RetroLicious is probably the worst ever. We received prompt and good advice before placing the order. But things went downhill from then on. After placing the order and making advance payment in full, we didn't receive any information about the delivery date. It was initially meant to be within 3-4 weeks. We had to constantly ask for delivery status as RetroLicious was not forthcoming about it. We had to rely on emails as no one was available on phone, the response in return sometimes took more than 2 weeks.

It was only a month later (i.e. on Aug 15, 2018) that we were told that RetroLicious had problems with their ex-courier and that they had a huge backlog of orders to deliver. They informed us that they would get back to us with delivery date, but failed to do so.

A month later, we were left to co-ordinate the delivery with a courier service ourselves that RetroLicious hired. The first courier service dropped on the day that the delivery was meant to be made. Then, a new courier service was hired by RetroLicious. We had to again chase the courier service to arrange the delivery. On the day of delivery, it turned out RetroLicious had not paid the courier service, so that we were left to chase RetroLicious to pay the right amount and didn't have confirmation of delivery until an hour in advance.

All of this was very upsetting and a real ordeal. On top of that, the customization of the wardrobes was not of the standard claimed by RetroLicious. We found that the varnish was not applied evenly throughout, leaving clearly visible differences. There are stain marks left on some parts. The door of one of the wardrobe doesn't close completely, allowing dust to get in. Again, our email to raise these issues is still un-answered.