Retrofit Group Reviews 33

Had a Vaillant air source heat pump and solar panels installed last year and everything went so smoothly. My biggest concern was replacing oil boiler with ASHP but its honestly made such a difference. Guys explained everything beforehand and took me through how to operate and keep tabs on my bills afterwards via the solar app. So glad I went ahead and would recommend Retrofit Group to anyone.

James and his two young team members were absolutely fantastic in carrying out the retrofit attic Flooring in my home. They were courteous, knowledgeable, and offered excellent advice throughout the process. I would highly recommend this wonderful team—thank you for doing such a great job!

Brilliant from start to finish…to begin with I thought it was too good to be true but how wrong was I …the boys were great they had dust sheets down before they started and did a fantastic job then when they were finished they tidied up all the mess and hoovered up behind them…can’t fault anything and love my new heating system🤗o

Had loft insulation installed,extractor fans fitted in kitchen and toilet also vents put in in all windows,great job done by retro fit and workmen were excellent

I’m extremely disappointed with my experience.
They came to my property to carry out an EPC survey to assess eligibility for insulation. The survey itself went well - the gentleman who visited was friendly and polite, and shortly afterwards I was informed that we were eligible.

However, due to having young children and a very busy schedule, I wasn’t able to respond immediately. In what felt like a very short space of time, I was then told that materials had already been ordered and that I had been booked in for the work - without me signing anything or giving any formal agreement to proceed. I was completely shocked. Why would a company order materials and schedule a job without clear confirmation from the homeowner?

After doing further research and reading other reviews, I decided the insulation wouldn’t be suitable for us. I became concerned about how much smaller it would make the room and the issue of a doorframe being too close to the wall. I explained this once I had the chance.

Instead of understanding, I was told that they had already spent hours on this and that the least I could do was take a call the next day. I clearly explained that it wasn’t a good week for me and that I wouldn’t be available for a phone call. That should have been respected.

Unfortunately, they continued to press the issue. This week happens to be the anniversary of my son’s death - something deeply personal that I did not initially feel I should have to explain. When I reiterated that I would not be taking a call and that I had never agreed to the work, the response I received was extremely rude. I was told it was unfair of me to “put that on him” and that my message was disgraceful.

At no point did I sign or agree to any contract. I feel the company acted prematurely and then handled the situation very unprofessionally when I chose not to proceed.

Based on my experience, I believe I have dodged a bullet. I would strongly advise others to be cautious and ensure nothing is progressed without explicit written agreement.

Not regarding to anyone.Just be aware people of this company. They come over to do insulation in my property and they destroy our paving and leave our garden in total mess. Run like rats away from my property and don't even let us know that they finished the job because they know what they done. Contacted the company and they refused to fix it and of course they said they not done anything.People be aware

Cannot thank these guys enough for my new boiler! I am super chuffed. From the first phone enquiry to the day of installation, I couldn't believe how quick and easy the whole process was! What a fantastic, friendly and very professional service! I highly recommend these guys.

A big thank you to Retrofit Group who fitted our loft insulation, a new boiler, extractor fans in both bathroom and kitchen, and also trickle vents in all windows inside and outside plus a heating element beneath a cupboard in the kitchen, which was provided through the Eco 4 system, all the workmen were very thorough and tidied up after they were finished. The heating engineer started at 8am and as it was a big job didn't finish till 7.45pm ensuring everything was working even the office staff were 1st class in their communications .

The company and the work team were amazing.
I was dreading having my boiler replaced, however this was made really easy by the organised manner in which the work was carried out. I would have no worries in sending anyone to them to have work carried out. Thank you so much, so pleased with the result. Shirley

Free new boiler and loft insulation carried out on 9th, June. Company recommended by Gerry, really helpful. Mellissa in office guided me through the whole procedure. David the engineer and other workers were first class, keeping me informed about work getting done. Would highly recommend the company.

Kept informed every step of the way.

The boys wh9 did the work put down dust sheets the hoovered up before they left

Excellent service

Start to finish a great job. Men were very tidy, cleaned up and helped. All good, no complaints

Excellent service from all involved. Very professional from start to finish.

From start to finish very professional to deal with friendly and conscientious workers .
Also very clean and tidy workers , would never know workers were in the house..

Right from the start friendly Gerry led us to an excellent company and an " warmer " home. Thanks Gerry. In the office Mellissa followed up with friendly manner and organised work to suit us. Boiler installed by Davie, many thanks..
Loft insulation installed by friendly and efficient workers. For window vents , they had rain and cold, no problem. Electric fan and extractor fitted. Excellent company and workers in all respects....
Highly satisfied, and highly recommended........

I had a free new boiler installed on the 14th November 2024. I was a little nervous as I thought it was too good to be true. I nearly cancelled the whole thing. David the engineer arrived at 8am followed by the guys for the loft insulation and extractor fans. They all worked very hard and within the given timeframe. Communication from Melissa was excellent. Many thanks again to Kevin & Gerry

New Central heating boiler installed.
First class tradesmen very polite and helpful. Work carried out to high standard. Kept property tidy at all times , no mess left. Credit to office staff and trades, very professional.
Joan Dickson

The first guy who came round to look at my loft told me my old loft insulation would be removed and new insulation replaced. When surveyor came round to take photographs of loft and also radiators in whole house including windows and doors, also repeated, old loft insulation would be removed before new insulation installed. I signed consent forms and when receptionist phoned to arrange date for top up loft insulation I was not pleased I had been misinformed. The manager Andy phoned and told me they would get their fingers rapped if they disposed and renewed loft insulation. I therefore cancelled loft insulation, just wonder if this company still managed to receive the money from the government to say my job had been completed, as I have read similar instances of different companies not actually carrying out the work once forms have been signed. Who is to say, that these companies are actually being paid through the government scheme for work they haven't done.

Special mention for Mellisa, Billie, Lindsay during the process of my boiler upgrade. Also compliments for the install engineer “David “ first class job, so pleasant.
On reflection the above mentioned girls were also so pleasant & helpful. Would recommend Retro-fit Group
To anyone, have no complaints. Keep up the good good work.

Worst experience ever!
The tradesmen failed to use dust sheets over flooring and work tops. Flooring was damaged, worktops damaged, personal item broken. After several visits they decided to repair flooring, which wasn’t fully repaired, only part of it. They declined to repair work tops, so now I have to pay for this myself. They didn’t even bother to offer money towards the worktops, nor did they offer to replace the broken personal item. No reason given why they weren’t fixing the damage to work tops. After boiler was installed we were advised that rough casting to building would be done, after several emails about this they reluctantly decided to repair where was needing roughcasted, which isn’t exactly completed well, no doubt will need to pay to have this remedied myself too. Was advised prior to fitting that I may have to pay £200 for pipe work to boiler but this would be checked when fitter had arrived to fit new boiler, well he must have been magic, as he hadn’t even arrived at my door when Retrofit phoned wanting the money as the pipes would need upgraded. Have since noticed they have damaged my pvc ceiling in kitchen when removing old water tank, will I ask them to repair …… why bother!! as this company is not interested in customer service, is this due to the fact that my boiler was installed via the govt funding service and as the govt would have paid out regardless of their shoddy workmanship Retrofit wasn’t interested in any trail of damage that had been caused.
Watch out for the electrician as he installed the kitchen fan vented into my loft which would have eventually caused condensation / damp problems and again after several emails they agreed to vent it through the roof. Also, when water tank was removed I was advise electrical wires would be removed, well they’re still hanging around, hope they wires ain’t waiting on the electrician coming back, as reckon they will be hanging around for a long time, so even more financial cost to me to get these wires removed .
Will never recommend this company even if they were the last ones on earth.

UPDATE

Further to your response it appears you are blaming the customer for the damage to the kitchen.
I can confirm that there was no damage prior to your tradesmen being in my property and this damage was caused by said trades.
And would confirm the flooring was not just one scratch it was indeed 2 scratches and a large dent out the flooring.
Nobody mentioned that we wished the flooring and worktops to be renewed a simple repair would suffice, as you did with the flooring.
I am certainly not happy that as the customer you appear to be blaming me for the damage