Responsible Travel Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for facilitating wonderful and well-organized holidays, often highlighting the exceptional service and the helpful, friendly staff. Many appreciate the ease and efficiency of the booking process, noting the company's responsiveness to questions and their ability to connect them with excellent local partners and guides. People also value the company's commitment to responsible and sustainable travel, finding it a key factor in their decision to book. However, some customers mentioned that the company's model doesn't always provide clear upfront information about the total cost of the holiday, leading to potential surprises with local suppliers. A few also noted that detailed itineraries sometimes lacked information about specific activities, such as the prevalence of snorkeling, which could have influenced their choices.

What people talk about most

Holidays

People report positive experiences with holidays. Many customers describe their trips as wonderful and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick, easy-to-use... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the booking experience to be... See more

Sustainability

Customers consistently note positive experiences with sustainability. Many appreciate the agency's focus on... See more

Based on these reviews

Rated 5 out of 5 stars

The trip I was booked on never happened...the whales migrated early and I was the only booked passenger. Responsible Travel supported me every step of the way, even e mailing on a Saturday evening wi... See more

Company replied

Rated 5 out of 5 stars

We’ve just returned from a fabulous gulet holiday in Turkey. Fortuna slept 14 people with a crew of 4. The whole trip was wonderful. We travelled from Fethiye to Marmaris and then returned to our s... See more

Company replied

Rated 5 out of 5 stars

We booked the most incredible trip to Namibia through Responsible Travel for our 30th wedding anniversary. They were great at answering our various questions before booking, super efficient and very e... See more

Company replied

Rated 5 out of 5 stars

Just returned from a two week Uzbekistan Uncovered trip with Exodus Adventure Travel. A well organised trip with a very interesting itinirary. Lots of intraction with local people through homestays in... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Responsible Travel is the world's first and largest responsible travel company. Every one of our trips are screened to help maximise the benefits to local communities and the environment, and to help reduce negative impacts. Founded in 2000, we have booked over 200,000 customers, and are an independent business owned by our founder, directors and seed investors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Fantastic Tour of Tasmania

Through Responsible Travel, which provided a quick and easy to use service, we found a fantastic tour of Tasmania with Tasmanian Odyssy which took us to many out of the way and interesting places and gave us the opportunity to see lots of wildlife. All of the places that we stayed were run by locals who provided a fantastic and friendly service at some really lovely locations. We had a truly wonderful holiday.

1 February 2026
Unprompted review
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Reply from Responsible Travel

Hi Nicola. So lovely to read you had a truly wonderful holiday. It means a lot to us. It is also great to hear to hear you got the chance to see so much wildlife and that your trip benefited local communities. We are here ready to help you with your next adventure.

Rated 5 out of 5 stars

Excellent service

We contacted Responsible Travel to plan a trip to Patagonia. They suggested Travel Differently who took care of all the trip details and booked us wonderful hotels and trips using local guides etc. Everything was planned to the last detail and the local support was also excellent. Both Responsible Travel and Travel Differently are highly recommended!

6 February 2026
Unprompted review
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Reply from Responsible Travel

Thank you so much for this lovely review! We are so pleased that your trip went to plan and you felt well supported. We have many other excellent partners and we hope that we can help you again in the future.

Rated 5 out of 5 stars

Winter Adventure holiday

My family and I booked a winter adventure in Slovakia. I had never heard of Responsible Travel and was a bit nervous booking initially. I can safely say they are a very professional company with a great team. I would have no problem with recommending or booking with them again in the future.

14 February 2026
Unprompted review
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Reply from Responsible Travel

Hi there and thank you for taking the time to write a review for us. It really means a lot to us and helps spread the word that there are travel companies out there who not only care about customer service but also the local communities and nature who should be benefiting from tourism. We look forward to helping you again and please do remember your loyal customer discount.

Rated 5 out of 5 stars

A great volunteering experience

A great volunteering experience. We saw all sorts of wild animals, some very close to. We prepared food and fed many of them and helped clean enclosures and waterholes. The social interaction with all ages is friendly, as you are all there for similar reasons and have a common interest. The food was good and the accommodation clean s as nd comfortable. A tremendous way to get close to many wild animals one normally only sees in wildlife films.

3 February 2026
Unprompted review
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Reply from Responsible Travel

Hi Nicola. We are so pleased you had such a rewarding volunteer experience and we have nearly 200 volunteering trips on Responsible Travel so we hope we can help you again in the future.

Rated 5 out of 5 stars

An excellent service with original destinations

Very responsive and really good at listening to what your priorities are when travelling.

23 December 2025
Unprompted review
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Reply from Responsible Travel

Hi Anne. Thank you for taking the time to write a review for us - we really appreciate it. We do try to be as responsive (and responsible!) as we can and get back to customers quickly and we hope we are easy to contact by phone without you having to hold or choice numerous options. It is good to hear you recognise us as good listeners. It seems to be an increasingly rare skill to have and for us, we see it as essential as we have so many trips and we need to understand what customers want from their holiday before we can start making recommendations. Thank you again for your time.

Rated 4 out of 5 stars

An adventure around Ecuador

As a treat for my 50th birthday, I went to the Galapagos Islands and the Ecuadorian Amazon rainforest, all arranged by Travel Differently - a partner firm of Responsible Travel.

It was all satisfactory, but there are some things that I would have liked to have known before I arrived. It would have been helpful to know that snorkelling was such a big factor of the six night cruise. Although I do not like snorkelling at all, I would have taken my own wetsuit and goggles for swimming had I known that so much time would be devoted to that activity. I may even have reconsidered that portion of the trip, because I don't really like swimming either, and it never occurred to me that snorkelling would be part of the itinerary. Also, I was aware that Breakfast, Lunch and Dinner were included on many of the days, but I did not think the meals would be so extensive. I am happy with breakfast and some good coffee, and light snacks for the other meals, but this trip included three course evening meals served at a late hour, which I am not used to. The cuisine was prepared by highly skilled chefs, and tasted amazing, but that is not something I look for in a holiday. Again, something I wish I had thought to consider before booking.

The Galapagos Islands are, of course, beautiful and full of a diverse range of flora and fauna, but be aware that you may see the reality of survival (or not) first hand.

Take some good mosquito repellent for the rainforest!

I LOVED being in the Amazon rainforest and I wish I had spent more time there. Omar, our guide, spoke excellent English, and is so knowledgeable on all aspects of nature. It was a delight and a privilege to be guided around such a stunning part of the world by someone who has such enthusiasm for the rainforest and all who dwell within it <3

With regards to travelling responsibly and giving back to communities, with the high prices in some of the gift shops, I hope that the holiday benefited the local people by contributing to their income. It is hard to say if environmental impacts were reduced as a result of my holiday because I imagine a good amount of fuel was consumed in dinghy rides along the coastlines of the Galapagos, which would not have happened had there been no tourists. However, the more people who are moved by these experiences to tell others what they've seen and heard first hand. the more it may increase awareness of the need to support conservation.

I would say that everyone has been helpful and friendly, so keep up the good work!

13 January 2026
Unprompted review
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Reply from Responsible Travel

Hi Carolyn. Thank you so much for taking the time to give us such a detailed and thoughtful review. We will of course make sure that our partners see this too so that we can learn for future trips. It does sound like you had some amazing experiences, particularly in the forest. We do work hard with our partners to make sure that all our trips do have a positive impact on local communities and or nature and you can see this on each holiday page on our site.
I do hope that we can help you again in the future with your next adventure.

Rated 4 out of 5 stars

Extra charges by local agent but a full refund by Responsible Travel

Responsible Travel‘s business model is that they recommend a local travel organisation in the country that you wish to visit. In our case, it was one called Nikena Eco Adventures in Montenegro. A fixed price in advance was offered of which I paid the deposit through my British bank, paying the standard. SEPA sender’s fee if £5. Nikena wanted to add a significant amount in additional bank charges and became unpleasant when I refused to pay more than the contract price. However after some correspondence Responsible Travel offered me a full refund of the £756 deposit that Nikena had demanded. So very correct and ethical treatment. I would only add that a fixed amount in GBP payable directly to Responsible Travel rather than a foreign currency and unspecified local additional charges would be the most secure.

13 March 2026
Unprompted review
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Reply from Responsible Travel

Hi Richard. I was so sorry to read this review and you will see from this page that it is very rare for a customer of ours to not be happy with their trip and our service. I have emailed you separately to make sure that you are not out of pocket and any extra charges will be fully refunded. Apologies again

Rated 5 out of 5 stars

Trustworthy that Responsible travel will recommend the travel agent that is puts sustainability as a priority.

You know when you are recommended travel agents to the countries you are interested in visiting through Responsible travel, the holiday agent has been rigorously researched to be responsible in caring for the environment, people & communities they recommend for trips. I have found this when I booked trips with both Wildfrontiers & Exodus adventure travel.

19 February 2026
Unprompted review
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Reply from Responsible Travel

Hi Patricia. Such a lovely review for us to read - thank you! We try hard to make sure that the trips on our site are not just great and enjoyable adventures but also ones where local communities and nature benefit. We are so pleased this came across with the trips you have booked with us. Thank you for your loyalty.

Rated 5 out of 5 stars

Prompt service and many options

Prompt service and many options.
I love that the agency puts responsible and sustainable travel top of its offer. They found me a wonderful travel partner to organise an incredible holiday to Ecuador and the Galapagos.
If you care about how you travel, not just where and why, then use Responsible Travel.

26 January 2026
Unprompted review
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Reply from Responsible Travel

Thank you so much for taking the time to write a review for us and for your kind words. It is also so wonderful that you see travel the same way we do - that if done well it can have a very positive impact on local communities and nature. We look forward to helping you with your next adventure.

Rated 5 out of 5 stars

They were our route to a fantastic trip…

They were our route to a fantastic trip to see Snow Leopards. Everyone on our trip had used them before and spoke highly of them and the small organisations they work through.

18 January 2026
Unprompted review
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Reply from Responsible Travel

Hi Chris. Thank you so much for taking the time to write a review for us and how wonderful to see snow leopards in the wild! We look forward to helping you with your next adventure and please do remember your loyalty discount.

Rated 5 out of 5 stars

Thanks to Responsible Travel

We had successfully used Responsible Travel in the past to help us source a good independent travel company for a group tour in SE Asia. Recently we asked if they could do the same for an unusual itinerary in India. They explained why we’d have to go bespoke and immediately put us in touch with three small companies, all of whom made suggestions and quoted. We chose Bespoke India and couldn’t have been happier. Responsible Travel were excellent at understanding our needs and making the best possible introductions. I find myself recommending them to anyone I know contemplating travel abroad.

10 January 2026
Unprompted review
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Reply from Responsible Travel

Thank you so much. This is so wonderful to hear and we are so pleased you had such a great trip to India following on from your trip to SE Asia. We work hard to handpick our partners and work differently from other travel companies in that we believe you are best speaking to them directly. We are so pleased this worked so well for you and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Borneo

The trip with Odyssey Travel, organised through Responsible Travel, to Borneo, was amazing and everything went very smoothly and professionally.

30 December 2025
Unprompted review
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Reply from Responsible Travel

HI Debbie. Thank you and we are so pleased you had such a good trip to Borneo and that it all went smoothly. We hope we can help you again in the future and do remember your loyalty discount.

Rated 5 out of 5 stars

excellent service

we have used Responsible Travel on a number of occasions. every time they have given us excellent recommendations for suitable tour companies.

30 January 2026
Unprompted review
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Reply from Responsible Travel

HI Patricia. Thank you so much for taking the time to write a review. We really appreciate it. We are also so pleased that our recommendations have worked for you.

Rated 5 out of 5 stars

I can highly recommend Responsible…

I can highly recommend Responsible Travel. I've booked so many holidays with them and they've never let me down. They are my go to travel company.

25 February 2026
Unprompted review
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Reply from Responsible Travel

Hi Alan. That is wonderful to hear and we will do our best to make sure we keep delivering excellent holidays for you.

Rated 5 out of 5 stars

Super efficient and very easy to deal with

We booked the most incredible trip to Namibia through Responsible Travel for our 30th wedding anniversary. They were great at answering our various questions before booking, super efficient and very easy to deal with. Their partners in Namibia were the best - amazing guide who knew so much about the country, the politics, the wildlife, astronomy, how to change a tyre (twice!) and also the other guides on safari and in Damaraland. Will definitely be booking with them for our next trip!

7 December 2025
Unprompted review
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Reply from Responsible Travel

Hi Lisa. It is just wonderful to hear about your special trip for your 30th wedding anniversary and we are so pleased we were able to help make it so memorable. We look forward to helping you again in the future and please do remember your loyal customer discount.

Rated 5 out of 5 stars

Great Experiences

I have used responsible travel several times to plan trips. They have always been excellent and it was great to hear directly from companies how well Responsible Travel look after them. It is a fantastic site to find small companies that do good in the world. Would highly recommend.

10 January 2026
Unprompted review
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Reply from Responsible Travel

Thank you so much for taking the time to write a review for us and also for your kind words. We do carefully pick our partners and make sure that all our trips have a positive impact on local communities and/or nature. It is really lovely to work with them as they care so much about where they run the holidays. We feel lucky to have such a great network and to be able to share this with our customers and recommend the right partner for them. We look forward to helping you in the future.

Rated 5 out of 5 stars

Upitrek are fantastic

Upitrek were fantastic in organising an amazing trip to Hossa National Park. They always responded quickly to emails, providing answers to all my questions. I loved all the activities especially the dog sledding. I would highly recommend them. Our guide Petri was incredible and so knowledgeable

1 February 2026
Unprompted review
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Reply from Responsible Travel

Hi Kay. We are delighted you had such a good trip and we will pass on your lovely feedback to our partner Upitrek. We would love to help you with your next adventure and please do remember your loyalty discount.

Rated 5 out of 5 stars

Incredible adventure

I had the most spectacular adventure in Southern Morocco - I would recommend Intrepid to anyone who wants a new and amazing experience

20 February 2026
Unprompted review
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Reply from Responsible Travel

We love reading reviews entitled "Incredible Adventure"! So pleased you had such a great trip. You are right, Intrepid are a great partner of ours and we have over 400 others so we hope you will trust us again in the future with your next adventure. Thank you.

Rated 5 out of 5 stars

Super guidance throughout

I contacted Responsible Travel to book a trip to Thailand taking in a Tuk-Tuk tour. They put me in direct contact with their partners who arranged everything for us on an amazing 11 day adventure.
Highly recommended.

28 January 2026
Unprompted review
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Reply from Responsible Travel

Hi there and firstly thank you for taking the time to write a review for us. We really appreciate every one. We are also delighted that you had such a great trip. Is there any better way to see northern Thailand than by Tuk-Tuk? We would love to help you with your next adventure and please do remember your loyal customer discount for next time.

Rated 5 out of 5 stars

Superb service and support.

The trip I was booked on never happened...the whales migrated early and I was the only booked passenger. Responsible Travel supported me every step of the way, even e mailing on a Saturday evening with an update. Today marks three weeks since I was promised a refund by the company I booked with and which never materialised, and at this point the Managing Director stepped in and refunded me personally.
I will certainly book any future such trips with Responsible travel. Superb service.

24 January 2026
Unprompted review
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Reply from Responsible Travel

Hi Sally. I am pleased that we were able to help in the end. I am just so sorry that you didn't get to go on your trip or see the whales. I do really hope that you will see them in the future. If we can help with that then we would be delighted. Lastly thank you for taking the time to write a review for us. It is really appreciated.

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