Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at ev... See more
Company replied
I received the product in a timely manner and I’m very satisfied with it. The dimmer knob and switch plate that I ordered is beautiful and really well made. I placed another order after. The customer... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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This brand just marks up products from…
This brand just marks up products from cheap Chinese brands like Dooroom and Avoir. The doorstop I received from them was literally in a Dooroom box. They're now selling it for $55 and it's on Dooroom's site for $8. Go directly to the brands they source from or search on AliExpress and you'll find the same products for much cheaper.
3 January 2026
Unprompted review
Reply from Residence Supply
Hi Sean,
We’d like to clarify that Residence Supply designs and manufactures its own products. Our collections are produced to our specifications, using carefully selected materials and controlled production processes to ensure consistent quality, durability, and finish. We do not source or resell products from AliExpress or other third-party brands.
Our pricing reflects the design work, material standards, quality control, warranty coverage, and customer support we provide. While there are many options on the market at different price points, our focus remains on delivering well-crafted products backed by reliable service.
Sincerely,
Residence Supply
Professional costumer service
Professional costumer service. Very friendly and trustworthy! Very happy with the customized Zuru Lamp.
8 December 2025
Unprompted review
Reply from Residence Supply
Hi Yari,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service and that you’re happy with your customized Zuru Floor to Ceiling Lamp. It means a lot to us knowing you found the process friendly and trustworthy.
Sincerely,
Residence Supply
Great customer service and…
Great customer service and communication!
27 October 2025
Unprompted review
Reply from Residence Supply
Hi Jason,
Thank you so much for your review. We’re glad to hear that you had a great experience with our customer service and communication — we truly appreciate you taking the time to share this!
Sincerely,
Residence Supply
WORST COSTOMER SERVICE EVER
Ordered 2 elec cover plates on their Black Friday Sale, after 30 days contacted them to track down my order, only to find out that they placed the order on hold because: " Their website had an issue with wrong prices". I would now have to pay 3x the amount to get the cover plates. Zero contact from them to notify me of their issues, no offer to make it right, just pay more...I canceled the order.
29 December 2025
Unprompted review
Reply from Residence Supply
Hi Kevin,
We apologize for the inconvenience this caused. The pricing issue was the result of an unexpected website error, and the affected orders were placed on hold while the issue was being reviewed. We understand how frustrating this situation is, especially given the lack of prior notification, and we regret the disruption this caused to your order.
Upon checking, the refund for your order has already been processed on our end. Refunds are issued immediately from our system; however, please allow your bank 2–3 business days for the funds to reflect in your account.
We appreciate your understanding as we work to prevent similar issues in the future.
Sincerely,
Residence Supply
Love these!
Very high quality pieces that make the house unique. We've received many compliments on them since they are statement pieces. Their customer service was very responsive and friendly. One of our outlets had an error and they sent a replacement out immediately. We'll definitely be ordering more pieces as we continue to update our house.
1 January 2026
Unprompted review
Reply from Residence Supply
Hi Allie,
Thank you so much for sharing your experience. We’re thrilled to hear that the pieces have made your home feel unique and that they’ve received so many compliments as statement features. It’s also great to know our team was responsive and quick to send a replacement when needed. We truly appreciate your trust and look forward to helping you as you continue updating your home.
Sincerely,
Residence Supply
Beautiful hardware
Beautiful hardware, outstanding customer service, couldn’t be more pleased. We will for sure be shopping here again to outfit the rest of our lighting hardware. Many thanks!
31 December 2025
Unprompted review
Reply from Residence Supply
Hi Melody,
Thank you so much for your kind words. We’re thrilled to hear that you’re pleased with the hardware and our customer service. Knowing you plan to return to outfit the rest of your lighting hardware truly means a lot to us — many thanks right back to you!
Sincerely,
Residence Supply
Everything turned out fine
Everything turned out fine, but it took an awful long time to receive my order. But, I’d certainly recommend these products. Very high quality.
1 November 2025
Unprompted review
Reply from Residence Supply
Hi Marc,
Thank you for sharing your feedback. We’re glad to hear that everything turned out well and that you’re happy with the quality of the products. We do apologize for the longer delivery time — delays on the courier’s end are unfortunately outside of our control, but we truly appreciate your patience and your recommendation!
Sincerely,
Residence Supply
Amazing Customer Service
I was looking for a specific wireless light in a style that didnt look like i bought it at a dollar store. Working with Residence Supply and Joseph in perticular, made it happen. They provided me with options, and communication was always present.
29 December 2025
Unprompted review
Reply from Residence Supply
Hi Christian,
Thank you so much for sharing your experience. We’re really glad to hear that we were able to help you find a wireless light that matched your style expectations. It’s great to know that Joseph provided helpful options and consistent communication throughout the process — we’ll be sure to pass along your kind words to him.
Sincerely,
Residence Supply
I love my lamp, obviously
I love my lamp! It is a statement for my living room and excellent quality!
28 December 2025
Unprompted review
Reply from Residence Supply
Hi Sarah,
Thank you so much for your review. We’re thrilled to hear that you love your lamp and that it makes a statement in your living room. It’s wonderful to know you’re enjoying the quality as well!
Sincerely,
Residence Supply
live personal assitance
I have utilized the website to purchase everything, but residence supply contacted me directly by email - David A. has been with me since I started purchasing what was needed for the home construction. he is awesome - and gives comfort in getting what you need.
2 December 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re really glad to hear that David has been there to support you throughout your home construction journey. Providing guidance, reassurance, and a smooth purchasing experience is exactly what we aim for, and we’re happy to know he helped make the process more comfortable for you. We’ll be sure to share your kind words with him!
Sincerely,
Residence Supply
Check their refund and return policy…
Check their refund and return policy first and make sure your item is correct. If you're uncertain - just buy from some where else and save yourself the headache of going through a return with them - they will find a way to rip you off.
18 December 2025
Unprompted review
Reply from Residence Supply
Hi Jared,
We’re sorry to hear about your frustration. As confirmed by our Warehouse Manager, the switches returned were wrapped in a single layer of bubble wrap, which unfortunately caused scratches and damage to the plates during transit. As stated in our Return Policy, items must be returned in their original condition and original packaging to be eligible for a full return.
For full transparency, you can review our complete Return Policy here: https://residencesupply.com/pages/return-policy
Sincerely,
Residence Supply
Great customer service and fast…
Great customer service and fast delivery.
1 December 2025
Unprompted review
Reply from Residence Supply
Hi Michael,
Thank you so much for your review. We’re happy to hear that you experienced great customer service and fast delivery — we truly appreciate you taking the time to share this!
Sincerely,
Residence Supply
Great communication
I’ve ordered multiple items which were excellent. My last item was on back order. Communication was great keeping me informed on the expected date of arrival.
17 December 2025
Unprompted review
Reply from Residence Supply
Hi Nicky,
Thank you so much for sharing your experience. We’re glad to hear that you’ve been happy with your previous orders and that our team kept you well informed while your last item was on backorder. Clear communication is important to us, and we truly appreciate your understanding and continued support.
Sincerely,
Residence Supply
Overall great customer service
I was quite worried that my package had been lost as it had been several weeks past due; however, Sarah from customer services responded to my many inquires with grace and patiences.
Solid products, but more importantly attentive customer service, which will likely keep me as a customer.
15 December 2025
Unprompted review
Reply from Residence Supply
Hi Ramon,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Sarah was able to support you with patience and care during the delay — we know how concerning that situation can be, and it’s great to know her attentiveness made a difference. We also truly appreciate your kind words about our products and customer service, and we’re grateful for the opportunity to continue serving you.
Sincerely,
Residence Supply
Service was great
Service was great. Extremely helpful and efficient. Couldn’t have asked for better. Great job
16 December 2025
Unprompted review
Reply from Residence Supply
Hi Betty,
Thank you so much for your kind words. We’re really happy to hear that our team was helpful and efficient and that your experience exceeded expectations. Feedback like this truly motivates us — we appreciate you taking the time to share it.
Sincerely,
Residence Supply
Quality of products are good
Quality of products are good, customer service is prompt and knowledgeable. Shipping took a while but that was what I chose.
10 December 2025
Unprompted review
Reply from Residence Supply
Hi Ted,
Thank you so much for your review. We’re glad to hear that you’re happy with the product quality and that our customer service was prompt and knowledgeable. We also appreciate your understanding regarding the shipping timeline and are grateful you chose the option that worked best for you.
Sincerely,
Residence Supply
The best !!!!
15 December 2025
Unprompted review
Reply from Residence Supply
Hi Bryan,
Thank you so much! We truly appreciate the love and are so glad you had a great experience with us!
Sincerely,
Residence Supply
Just love this chandelier
Just love this chandelier, fit my small room above the dinning table. Simple and elegant design. Light is soft and comfortable, but enough for lighting the area that I want. Excellent choice.
14 December 2025
Unprompted review
Reply from Residence Supply
Hi Pam,
Thank you so much for sharing your feedback. We’re delighted to hear that the chandelier was a perfect fit for your space and that you’re enjoying its simple, elegant design. It’s wonderful to know the lighting feels soft and comfortable while still providing just the right amount of illumination for your dining area.
Sincerely,
Residence Supply
Helped so quickly when there was a bit…
Helped so quickly when there was a bit of damage from shipping on my light. They sent a whole new light as a replacement!
14 December 2025
Unprompted review
Reply from Residence Supply
Hi Bri,
Thank you so much for sharing your experience. We’re really glad to hear that our team was able to assist you quickly and get a replacement light sent out right away. We appreciate your understanding and are happy we could make things right for you.
Sincerely,
Residence Supply
Items are beautiful
Items are beautiful, just what I wanted for my master bathroom. Very easy to do business with.
19 November 2025
Unprompted review
Reply from Residence Supply
Hi Lauren,
Thank you so much for your kind words. We’re thrilled to hear that the items were exactly what you were looking for and that they’re a perfect fit for your master bathroom. We’re also glad you found the process easy — that means a lot to us.
Sincerely,
Residence Supply
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