Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
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Review summary
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Reviews shaping this summary
The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at ev... See more
Company replied
I received the product in a timely manner and I’m very satisfied with it. The dimmer knob and switch plate that I ordered is beautiful and really well made. I placed another order after. The customer... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.2
Great
629 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Creative, supportive and amazing team
very supportive team, and helpful
I had an issue with my lamp -was goofy while installed and broke the cover- and they was very generous sending me a replacement after just sending an email asking if that passible!
I love your products and now I'm forever loyal to you 🫵🏻
15 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this incredibly kind message — it truly means a lot to our entire team.
We’re sorry to hear about the issue with the lamp cover, but we’re so glad we could step in quickly and get a replacement out to you. Things happen during installation, and the last thing we want is for that to take away from your excitement about the product.
Hearing that you love our products and consider yourself forever loyal absolutely makes our day. That kind of support is something we never take for granted.
We’re always here whenever you need us, and we can’t wait to be part of your future projects.
Sincerely,
Residence Supply
We ordered light switches from RS
We ordered light switches from RS. A little pricey, but adds a lot of charm to our historic house. Customer service is helpful.
17 September 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re honored you chose our light switches for your historic home — that kind of setting deserves details with character, and we’re so glad they added charm to your space.
We truly appreciate your honest note as well. We focus on craftsmanship and quality materials, and it means a lot to know you felt the impact once they were installed.
And of course, we’re happy to hear our customer service team was helpful along the way. That support matters just as much as the product itself.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
took a long while to confirm my order…
took a long while to confirm my order and get the product, product knobs were not real brass and felt like plastic not as luxe as presented for the cost
but now committed to using them and will have to order more to finish the product to avoid a loss spend thus far
2 March 2026
Unprompted review
Reply from Residence Supply
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations, particularly regarding the timeline and the material feel of the knobs. Our products are designed to meet specific material and finish standards, and we regret that this did not come across as expected.
If you have any concerns with the items you received, please reach out to us at help@residencesupply.com
so we can review your case and assist you with possible options moving forward.
Sincerely,
Residence Supply
Delivery was free but took a very ling…
Delivery was free but took a very ling time.
12 April 2026
Unprompted review
Reply from Residence Supply
Hi Isaac,
Thank you so much for your feedback! We’re glad to hear that you appreciated the free delivery.
We understand that the longer delivery time may have been less than ideal, and we truly appreciate your patience. Many of our products are crafted and shipped directly from our manufacturing facilities to ensure the highest level of quality, which can sometimes extend transit times. That said, we’re continually working to improve our shipping processes and provide clearer updates along the way.
Thank you again for your support and for choosing Residence Supply. We hope you’re enjoying your purchase!
Sincerely,
Residence Supply
Took a little while to get everything
Took a little while to get everything, but it all eventually came as ordered and looks great.
12 January 2026
Unprompted review
Reply from Residence Supply
Hi Jeremiah,
Thank you so much for taking the time to share your experience! We truly appreciate your patience while your order was on its way.
We’re delighted to hear that everything arrived as expected and that you’re happy with how it looks. It means a lot to us to know that the final result made the wait worthwhile.
Thank you again for choosing Residence Supply. We’re grateful for your support and hope to assist you with future projects.
Sincerely,
Residence Supply
Beautiful light switches
The quality of the light switches is very good. They make a statement my original order was not fully shipped but customer service sent me the correct order eventually and they were pleasant to deal with.
1 December 2025
Unprompted review
Reply from Residence Supply
Hi Joseph,
Thank you so much for your kind and thoughtful review. We’re delighted to hear that you’re happy with the quality of the light switches and that they make a statement in your space — that’s exactly what we aim for with every design.
We also appreciate your understanding regarding the initial shipping issue. While we’re sorry that your original order wasn’t fully shipped, we’re glad our customer service team was able to resolve it and ensure you received the correct items. It’s wonderful to know that you found the team pleasant to work with.
Thank you again for choosing Residence Supply and for taking the time to share your experience. We truly appreciate your support.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Kirsten,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the products and that they met your expectations.
We also appreciate your honest feedback regarding the shipping time. We understand that waiting longer than expected can be frustrating, and we truly value your patience. Your feedback helps us continue improving our processes and overall customer experience.
Thank you again for your support and for choosing Residence Supply. We hope to be part of your future projects as well.
Sincerely,
Residence Supply
Very good customer service
David is excellent resolving issues and staying in touch with updates.
7 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re delighted to hear that David provided excellent support and kept you informed throughout the process.
Ensuring our customers feel supported and updated every step of the way is incredibly important to us, and it’s wonderful to know that David made such a positive impact on your experience. We’ll be sure to share your feedback with him — it will mean a lot.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Scammers
Don’t buy from this people their customer service is the worst and their product is fake material ! Stay away from this
23 December 2025
Unprompted review
Reply from Residence Supply
Hi there,
We’re sorry to hear that the product did not meet your expectations. We design and manufacture our own products using selected materials and quality control standards, and we regret that your experience did not reflect this.
We take concerns about product quality seriously and review cases like this thoroughly to ensure our standards are consistently met. If there are specific issues with the item you received, we’d like the opportunity to assess them directly.
Please reach out to us at help@residencesupply.com
so we can review your case in detail and assist you with the appropriate next steps.
Sincerely,
Residence Supply
This is a beautiful product that…
This is a beautiful product that transforms the simple experience of turning on a light - elevating it into a ritual. In full disclosure, one of the three switches I received was defective, but after notifying the company, a new one was quickly shipped out and I was able to complete the project.
21 March 2026
Unprompted review
Reply from Residence Supply
Hi Paul,
Thank you so much for your thoughtful and beautifully written review. We’re truly honored to hear that our product transformed the simple act of turning on a light into a meaningful ritual — that’s exactly the experience we hope to create.
We also appreciate your transparency regarding the defective switch and are glad our team was able to promptly send a replacement so you could complete your project without further delay. Your understanding and patience mean a great deal to us.
Thank you again for choosing Residence Supply and for sharing your experience. We’re delighted to have been part of your space.
Sincerely,
Residence Supply
DROPSHIPPING SCAM OPERATION !!!! BEWARE
Residence Supply is a dropshipping scam operation. Everything is fake: their marketing (handcrafted is a lie), their reviews (on their website, Reddit, and trust pilot), and I suspect their customer service agents too (AI bots).
I paid $700 for a Rasu floor lamp. I received a model that does not even exist on their website. It looks like a knock-off of a Temu knock-off. Not only it was a different model, no instructions were included and a part was already scratched.
Their customer service takes 24h-48h for any kind of reply or follow-up. They will press you for a replacement. Said mine would have to be shipped from an "overseas warehouse". That's interesting for a hand crafted Florida business.
TLDR: run away and avoid this dropshipping scam. They are buying aliexpress/temu items and repackaging them with a 2000% markup.
I am about to block the charge on my credit card as they are not replying for a return form.
25 March 2026
Unprompted review
Reply from Residence Supply
Hi Julien,
We’d like to clarify that our customer service agents are not bots, our products are designed and manufactured by us, and the reviews about our company are from real customers. We also operate multiple warehouses across Asia, South America, and Europe, which is why some shipments may originate from overseas.
Upon reviewing your case, our team has been actively responding and assisting you, and a return label has already been sent to your email. At this stage, the return can proceed as instructed by simply dropping off the item using the provided label.
We understand there may have been confusion around logistics and fulfillment locations, but this is standard for companies with a global supply chain. We apologize that the lamp did not meet your expectations, and we have already taken the appropriate steps to facilitate your return.
Sincerely,
Residence Supply
It was wonderful thank you so much
1 February 2026
Unprompted review
Reply from Residence Supply
Hi Kimberly,
Thank you so much for your kind words! We’re truly delighted to hear that your experience was wonderful — it means a lot to our team.
We appreciate your support and are grateful you chose Residence Supply. If there’s ever anything else we can assist you with, we’re always here to help.
Sincerely,
Residence Supply
Low quality flimsy products
The products are very cheap and flimsy, barely worth a fraction of the price they charge. They spend much more time replying to reviews on websites like this than they spend delivering quality products. There is no communication after ordering. This is cheap Chinese garbage. Do not be deceived.
31 December 2025
Unprompted review
Reply from Residence Supply
Hi Cecil,
We’re sorry to hear that the products did not meet your expectations. We design and manufacture our own products with a focus on quality, materials, and craftsmanship, and we regret that your experience did not reflect that.
We also couldn’t locate your name in our system, so if there are any issues with the item you received, please feel free to reach out to us at help@residencesupply.com
so we can further assist you.
We truly appreciate you taking the time to share your feedback.
Sincerely,
Residence Supply
Great customer service
We initially experienced a minor issue but Mark and his team resolved everything super quickly and smoothly.
21 March 2026
Unprompted review
Reply from Residence Supply
Hi Thomas,
We sincerely apologize for the confusion and frustration this caused. There was an unexpected error on our website that affected pricing and product listings, which resulted in some orders being impacted. As soon as this was identified, the issue was corrected right away.
We reached out to customers whose orders were affected by the error and worked closely with those who wished to continue with their purchase to find the best possible resolution. Unfortunately, this issue was beyond our control, and we’re very sorry that your order was included during that time.
We understand how disappointing this experience must have been, and we truly appreciate your patience and understanding.
Sincerely,
Residence Supply
Excellent product
20 March 2026
Unprompted review
Reply from Residence Supply
Hi Bill,
Thank you so much for the five-star review. We’re so happy to hear you’re loving the product — your feedback truly means a lot to our team.
We put a great deal of care into the quality and craftsmanship of every piece, so it’s wonderful to know it met your expectations.
We appreciate your support and hope to work with you again in the future.
Sincerely,
Residence Supply
Unique products
Took a while to receive order but was kept in the loop. Definitely worth the wait. Very nice light switches.
19 March 2026
Unprompted review
Reply from Residence Supply
Hi Kevin,
Thank you so much for your patience and for sharing your experience. We truly appreciate you sticking with us while your order was on its way.
We’re glad to hear you felt kept in the loop throughout the process — that communication is important to us. And hearing that the light switches were worth the wait makes us incredibly happy.
Thank you again for your support. We’re so glad you’re enjoying them.
Sincerely,
Residence Supply
I ordered a custom 3 gang light switch…
I ordered a custom 3 gang light switch for my bathroom remodel. It was gorgeous and the customer service was amazing. When I had a piece arrive broken (which my contractor didn’t notice for a couple weeks since we weren’t at that part yet), the customer service team followed up with me multiple times to make sure everything was taken care of and I got a replacement straight away. As we continue renovations through our home, we’ll definitely be ordering from here again.
1 February 2026
Unprompted review
Reply from Residence Supply
Hi Rebekah,
Thank you so much for sharing your experience. We’re thrilled to hear your custom 3-gang light switch turned out beautifully for your bathroom remodel — there’s nothing better than seeing those finishing details elevate a space!
We’re also really glad our team was able to step in quickly when that piece arrived broken. Renovations already come with enough moving parts, so making the replacement process smooth and stress-free is the least we can do. It means a lot to know the follow-ups and support made a difference for you.
We truly appreciate your trust in us and are excited to be part of your continued home renovations. We’ll be here whenever you’re ready for the next phase.
Sincerely,
Residence Supply
The agent was be try helpful in fixing…
The agent was be try helpful in fixing my issue and facilitating a prompt fix.
13 March 2026
Unprompted review
Reply from Residence Supply
Hi Matthew,
Thank you so much for your kind words. We’re really glad to hear our agent was able to help resolve your issue and move things along quickly for you.
When something needs fixing, we know how important it is to have clear communication and a prompt solution, so it’s great to know that was your experience.
We truly appreciate you taking the time to share this with us.
Sincerely,
Residence Supply
I have been waiting for over a month…
I have been waiting for over a month even though it said 2 weeks delivery, only a paid bot would say they have good customer service. All they tell me is we'll reach the warehouse and update you. Cell service must be pretty weak at that warehouse since Jennifer keeps telling i need to find out what's going on but sadly never does.
** Update. Wrong light arrived. Completely different from what I ordered. Company is not answering my emails and if you try to do return online they charge $140.00 fee even though they sent me Completely different light.
**Update:** Today marks exactly one full month since I placed the order. After the initial review, they immediately found all the missing pieces. Now comes the “fun” part—it’s being shipped directly from Wuhan, China. Meanwhile, the website originally said it would be delivered by March 1st.
11 February 2026
Unprompted review
Reply from Residence Supply
Hi Anthony,
We sincerely apologize for the inconvenience and frustration caused by the delay. The shipment was held up on our end as we were waiting for certain materials to be produced at our factory before the order could be completed.
Upon checking, your order is now set to be shipped out soon. We understand how important timely updates are, and we truly appreciate your patience while we worked through this delay.
Sincerely,
Residence Supply
Easy ordering, beautiful quality product
Easy ordering, product is beautiful. Easy for our electrician to install. Solid product with quality components, you can feel the quality every time you turn on a light.
12 January 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this wonderful feedback. We’re so happy to hear the ordering process was smooth and that the product turned out beautifully in your space.
It’s especially great to know your electrician found it easy to install — that’s always a good sign. And we love how you described being able to feel the quality every time you turn on the light. That’s exactly the experience we hope to create.
We truly appreciate you taking the time to share this and for choosing Residence Supply for your project.
Sincerely,
Residence Supply
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