Repairs Universe Reviews 

945
•
TrustScore 1.5 out of 5

1.7

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Rated 4 out of 5 stars

I saw a lot of mixed reviews on this company but I decided to give it a try, and it was totally worth it. My Pixel 8 Pro screen had the dreaded green tint and kept turning off and I ordered one of the... See more

Rated 1 out of 5 stars

Paid for USPS ground advantage shipping. Instead, they used a cheaper (and arguably much less reliable) option - OnTrac. The package was supposed to be delivered in 3 days or less, instead it took nea... See more

Rated 1 out of 5 stars

Got a s21+ oled screen that no matter how much I factory reset or reinstalled parts it wouldn't function properly. So now I'm stuck with a piece of crap property because they want me to pay shipping t... See more

Rated 1 out of 5 stars

$270 for "genuine" Samsung S20U screen/glass/touch, nothing showed up. FEDEX number generated, 3 days later nothing. Called, phone line doesn't work, doesn't even ring. Chat person was friendly a... See more

Company details

  1. Electrical Repair Shop
  2. also in
  3. Electronics Store

Information provided by various external sources

RepairsUniverse.com is the leading online provider of replacement and repair parts for today's smartphones. We carry replacement LCD screens, digitizers, etc for Apple, Samsung, HTC, Motorola, LG, Nokia and BlackBerry


Contact info

1.7

Bad

TrustScore 1.5 out of 5

945 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(945)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam; horrible customer service.

I ordered a display replacement for an iPad from this company; they sent a defective one and refused to accept a return or exchange. Their email and phone customer service was also very passive aggressive and unprofessional. They refused to acknowledge the product was defective and continued to state that their decision to not compensate me was final.

Total waste of $100 some dollars. Do not buy any expensive replacement parts from here. You’re much safer off buying from ifixit.

22 June 2020
Unprompted review
Rated 1 out of 5 stars

I received defective LCD screen

I ordered a LCD screen and digitizer for my iPad and the screen they sent me when I connected it was defective. I emailed them, sent them images showing that the old screen was cracked and worked but the new one was just showing white lines. They sent me info to return the screen but then denied the return because it was damaged. That’s the reason I was returning it is because it didn’t work. Makes no sense

11 June 2020
Unprompted review
Rated 1 out of 5 stars

Bad Company

I ordered a display for my phone and they sent me the wrong one. They charged me $11.00 for restocking and I had to pay $8.00 to ship the part back. What a bad business, I lost $19 because they have a badly programed website. Save your money and don't buy from them

10 June 2020
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. I ordered a glass screen for my iPad air and when it was shipped the screen had scratches all over it and when you contact them about a replacement they want you to ship it back to them and you have to pay for shipping to them and then they will charge you to ship your replacement. By the time you pay all that you just paid for another screen. DON'T BUY ANY PRODUCTS FROM THEM.

8 June 2020
Unprompted review
Rated 1 out of 5 stars

I don't want to give them one star

I don't want to give them one star. I ordered a replacement screen for my Stylo 4 g they sent me one that was broken. I called them the same day and let them know I was mailing it back.sent them the tracking number three days later they send me a email telling me they cannot refund my money because the screen was cracked. They told me to file a claim with the postal department. I asked them to send me a picture of the broken screen and they can't. I spent $34 and I'm very upset I had to pay $5 for shipping it here and $9 to ship it back. That's $43 that they think they're going to get away with. I will be putting in a claim with PayPal. Very dysfunctional. I would never use this services again. They are CROOKS...

8 June 2020
Unprompted review
Rated 2 out of 5 stars

Problems with shipping. But quick refunds.

Ordered parts from them and specified Priority 2-Day. The order was "shipped" that day, but it stayed in USPS awaiting item for 10 days. They stated that the USPS was the hold up, but even with COVID, there isn't a 10 day backlog. At least they were quick in responding to my PayPal dispute and fully refunded the charge.

22 May 2020
Unprompted review

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