Rent the Runway Reviews 

I had an account issue inquiry, not only was customer support speedy to respond but they were very understanding and worked quickly to make resolution.

It was a great buy for these pants that could not be found anywhere else. Rent the runway has changed my entire style. I feel polished and elegant and effortless.

I love Rent the Runway. They provide top-notch customer service. I can choose from many brands, many styles of clothing, and they always arrive clean and well-packaged. It’s nice to try a new style and have the freedom to send it back! I also love that I can purchase my items for a fraction of the retail price! I will be a member of RTR for years to come.

I wish I joined years ago!

Best customer service EVER

I adore and recommend this service to everyone I know. Please stop buying cheap clothing and having collaborations that are cheaply made. I will pay whatever price for designer clothing that is stylish and good quality. The $120 mall items are never making it to my home and I will cancel if it continues in this direction.

The sizing is off and the quality of some of the clothes isn’t the best.

The best customer service! Quick response, understanding and helpful. It's always easy dealing with RTR.

Great service - prompt, easy, and kind!

RTR never disappoints, it’s my go to for events. I like shopping from their designer closet so I never have to wear the same thing twice.

Love Rent the runway. I've only had 1 issue since I've been a member. The issue was resolved quickly

I love RTR. the styles are up to date. I get to dress up for any occasion without a closet full of dated dresses. If I ever have an issue, the customer service team are always eager to help. Ver friendly team

I have been a member of RTR for more than a year. They usually don't have the right size in stock. When I have received a great piece, there is usually something wrong with it like the button falls off or a tie is broken. I tried to cancel my membership in November. I never received any email cancellation about it. I had major surgery the next week and wasn't thinking about it and didn't recontact them. Honestly, I wasn't sure my cancellation went through since THEY NEVER EMAILED OR TEXTED ME... until yesterday when they said if I didn't return the items THAT DAY they would charge me for the cost of all of them. I was at the airport going to a work function so that was not possible. I tried to negotiate with ELISA via email but she would not accomodate me returning the clothes the next business day without charging me. I have already been charged over $1600.

All in all, their inventory and customer service suck. Would not recommend. I have also been a customer or stitch fix and Nordstrom's monthly membership (before it was discontinued). Nordstrom's was the best. RTR is the worst. Not worth the price. You pay $150-250 to receive clothes that don't fit and you don't wear.

Response to Reply: When an item is past its return date and not yet returned that should kick off an immediate notification to the next customer that they need to pick a replacement style, and give them only options available now (already cleaned and waiting to be shipped). The fact that I wasn't notified until evening the day before I was supposed to receive my dress either means:
1. Someone dropped the ball on notifying me when the dress wasn't returned on time by the previous client
2. You leave less than 24 hours between rentals to receive the return, clean it, check its condition, and get it back in the mail.
Going to guess 1. And your response does not take accountability for that error. A free rental for a future date on top of a refund would have made sense. If that is problematic, because it happens so frequently, then you have major issues in your model.

On November 10 I paid to rent a dress for my black tie event December 13. It wasn't cheap, but a nicer dress than I could afford to actually purchase, so I picked my style and selected my complimentary two sizes and placed the order to arrive 12/11. On 12/10 at 5:01 p.m. I get a text saying I have one hour to pick a different dress as mine is cancelled due to late return and damage from previous renter. Um, what? Shouldn't it already be in the mail? I also missed the one hour window because I was out to dinner and didn't check my phone right away. Why didn't they notify me when the dress wasn't returned on time? Why last second when it should have arrived in less than 24 hours? No answers from their customer service, just a refund and a lame offer of 20% off my next rental or a free exchange with no guarantee it will arrive for my event. Another person going to the same event also used the service but they ordered more than one style of dress so when one was also cancelled on their order they were still covered. That's fine, but then charge the same fee for multiple dresses to prevent these issues, not more money so I can guarantee the service I already paid for. It shouldn't be a gamble for the service you advertise. Poor first experience and lame customer service.

I’m a new customer and my experience has always been excellent. When I needed help with my orders they were always polite and professional. Still learning to shop. I would always invite new customers to try Rent The Runway
I give them a 5 Star 🌟

Both of the sweaters I ordered are completely shrunk. The arms barely reach my forearm.

The clothing choices need to be improved

Every item has been great and if it wasn't then they sent me a replacement. Such a great company.

Customer service is amazing! I hose just had a couple items I couldn't wear due to a flaw. They just need to double check items before shipping.