Rendall & Rittner Reviews 

We have worked with the Rendall and Rittner Residents Club for a few years now and it is a great and unique initiative delivering added value for residents, as well as working with us when we are able to offer extra tickets to our performances at incredible value. It is great to see a managing agent thinking about the welfare and additional benefits it can offer to their residents by way of a useful platform for engagement.

Very impressed by fayej. He was alert and professional while still being friendly. He explained all the security procedures clearly and made sure everything was in order .

Fayej he is such good with his skills with customer service and always there for the people who live there

After multiple attempts to engage with the property management team, we escalated our concerns formally. These included:
- A prolonged security failure (access control system non-operational for several months, allowing unrestricted access to all floors)
- Repeated delays and lack of responses to emails
- Concerns regarding service quality and cost transparency

Despite this, we were informed that our case would not be logged as a formal complaint, on the basis that it was considered a “dispute of charges” — which is not an accurate reflection of the issues raised.

We followed up to clarify that the complaint primarily relates to security and service delivery failures. However, no response was provided.

Overall, this reflects a concerning lack of accountability, responsiveness, and willingness to address serious resident concerns.

Faisal at White City is first class. Responsive, helpful and all round brilliant communicator. A breath of fresh air!!

My previous 4 star review was for Sera,y review overall of Rendall and Rittner would be - minus. Absolutely terrible company, poor financial accounting and record keeping and breaches of GDPR regulations

Whenever I have asked for help from Faisal Awan. I always received it promptly.

Rendell and Rittner took over managing our property in December 2025. We heard nothing from them until we finally got through to someone today (May 8 2026) who was able to tell us they did have our property and they would send details out with regard to charges etc. up until then no one could even find the property on the system. Frequent phone calls were not helpful and emails not answered.
We await in anticipation to see if we receive anything from todays call.

Shocking - I spy a fortune to get my communal stairs swept once a month. There is a hole in the side of our building that I reported last August and it’s still not been dealt with

I contacted Rendall & Rittner regarding an increase to my ground rent. I'd paid the usual £300 for this years statement.
But there was an error made where it was due to double.
I received communication from then that I owed another £300 and the payment was due on 13th May.
I contacted them to ask if i could pay this in August as I currently did not have a spare £300 to pay this.
I was then contacted by a customer Service agent named Aisha who was very helpful in speaking to the credit Control team to extend my payment date so I could pay in August and that no late fees would be added to my account.

I only have good things to say about faisal security . He is always very helpful welcoming, I recommend it to everyone

Tai was most helpful in helping me resolve my issue. As a matter of fact, until I spoke to him, I had been very unsuccessful with his colleagues… but Tai was not only resourceful, he seemed to genuinely care about his work and followed up on the situation and kept me updated.

Safine is an exceptional concierge always on hand to help and share her knowledge!

Faisal i very friendly,helpful and works round the clock to keep whitecity safe.

Regarding 21 Young Street, W8.
We love this building and have been living here for some time. HOWEVER, recent staff changes - namely the Building Manager - have significantly soured and negatively affected the building - morale, effectiveness - everything. We hope R&R rectify this ASAP because this building was wonderful before she arrived.

I truly appreciate William Simpson’s support throughout the process of resolving the leak issue at the property. He has always responded promptly and kept me updated with all the relevant information.

Many thanks again to William Simpson for his help.

From Iris

Fayej is a good security with manners and with respect he does his jobs, he is well aware all the time and he has helped me many times with deliveries and other stuff.

Fayej has always been very helpful from day one. He does the job very well and he is always vigilant as a security and i feel safe knowing someone like fayej is out there for our safety

My experience with the staff particularly Saffine has always been excellent! She makes living here a pleasure every day and is always there for any help I may need while also having the most positive and caring attitude day after day. It is always such a pleasure to see her and she truly gives my days an extra boost of joy!!

Excellent to deal with, Steve Sherrin is a huge help and has put in a lot of work to help us. Would recommend!