Remotes4u (UK) Reviews 

11,446
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the intuitive website, which helps them easily find and order the exact replacement remote they need for their television. Furthermore, people are completely thrilled with the rapid delivery service and state that the items work seamlessly right out of the box. Some reviewers were not happy with their overall experience, mentioning specific instances where items failed to function properly or did not arrive as expected. A few consumers also encountered frustrating challenges regarding customer support when attempting to resolve various delivery or product issues.

What people talk about most

Product

People report positive experiences with product quality, noting that replacement remotes work seamlessly... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the rapid and prompt arrival of... See more

Service

Users describe positive interactions with service, highlighting the prompt and efficient support they... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy and quick it is to find... See more

User experience

Consumers find user experience to be very satisfying and straightforward. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

This is a great company and their remotes controls are the best!! They work straight away on the TV with no hiccups and dont relaps when changing channels on your TV. I have bought remotes from this c... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,446)

418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were able to order an exact

We were able to order an exact replacement remote for the samsung television in our kitchen. It arrived very quickly, perfectly packaged and our television is back working again.
Excellent service from. Remotes 4U

15 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, remote worked straight out the box, after I fitted the batteries.

15 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thanks for your Excellent review.

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used this app, the call handler was very tentative and very helpful and informative, I would throughly recommend this app if you need a replacement remote control !!

17 June 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 1 out of 5 stars

Hi guys I not recomand this company of…

Hi guys I not recomand this company of remote I heave bad experiences with them better buy ebay or amazon same quality and very cheap

5 June 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Customer, Thank for your review. Once I looked into your order details as explained by a member of the team we do not accept other retailers reruns. This was pointed out to you several times as the remote control you returned had never been stocked by us and the correct remote was indeed sent you as triple checked by our staff and our stock levels were correct.
Thank you once again for your review.
Best regards,
Remotes4u (UK)

Rated 5 out of 5 stars

Highly recommend

Ive had to buy three different remotes for various TVs since our puppy started teething and every one is perfect

12 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Good service

Good service. Remote worked out of the box. Would recommend

11 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, remote works well.

9 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 1 out of 5 stars

The remote control never arrived

The remote control never arrived! When I called, the voicemail inbox was full so couldn't speak to anyone. Exchange of numerous emails with no resolution. They just kept repeating that Royal Mail said it was delivered and gave coordinates but I did not receive a single email from Royal Mail about the delivery, which is very odd as you can usually track the delivery. This was not the case.

12 June 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Michael Brewster,

Date: 08/06/2026 16:26:38

Royal Mail have provided exact co-ordinates for the shipping address provided and can confirm this item was delivered correctly.

This order has been delivered. I am repeating what Royal Mail have confirmed.

Rated 5 out of 5 stars

We have purchased two replacement…

We have purchased two replacement remotes now, they are perfect and working well,
It was easy locate the right remote by entering the brand and serial number.
This company are experts, give excellent service, and the delivery was next day via the post office

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

Arrived very quickly have used before…

Arrived very quickly have used before remotes work very well

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good selection, great prices, fast delivery.

8 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

After checking in with banking app

After checking in with banking app. I couldn't get back to order page so had to phone, the gentleman who answered was very polite and certainly very helpful and got me sorted quickly thank you, would certainly use again if necessary.

4 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

I am always happy with the remotes by…

I am always happy with the remotes by Remotes4u (UK). I am a regular customer and have recommended them to friends and family nationally.

1 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

prompt

prompt , polite and efficient.
Apleasure to do business with them

1 June 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 4 out of 5 stars

All went well

All went well

29 May 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

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