2nd occasion I used this company, great range of remotes and swift delivery which is impressive given there sent from France. Highly recommended.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... See more
Lost garage remote. Previously paid £££ for someone to supply/program new ones. Saved a lot of money doing it myself and it was so easy
Our garage door had not worked for quite a while. Renewed the remote controls and was able to use front door again. Who knew it was so simple to fix. A company had asked for £100 call out fee. After w... See more
Company details
Information provided by various external sources
Remote Control Express is the leading company in online sales of remotes for garage doors and gates.
Contact info
4.7
Excellent
2K reviews
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Hasn’t replied to negative reviews
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The remote is more compact than the…
The remote is more compact than the model it replaces. Does the job.
11 July 2024
great service
19 May 2024
A very easy to navigate website
A very easy to navigate website, I found the product I was looking for, great price, speedy delivery and it worked perfectly first time. Couldn’t have been happier will certainly use again.
1 March 2024
Appalling!
I have contacted them numerous times to say no matter how many times, we've tried to connect the two zappers we bought (even after they hadn't arrived for weeks) they didn't work. Have I heard anything back? Absolutely NOTHING! Soooo frustrating, I even called and the phone went dead after a few minutes...
Order n°4305139.
26 March 2024
Unprompted review
Reply from Remote Control Express
Hello,
We apologise for the delay in processing your request.
Following your complaint, a message has been sent to your email address.
We look forward to hearing from you.
Yours faithfully
Remote Control Express Customer Service
Competitively priced remote control
Competitively priced remote control. Good communication.
30 December 2023
Very good service
Very good service, precise instructions on how to make the remote work with my existing garage door.
12 December 2023
Product exactly as described
Product exactly as described, excellent service and good price
8 December 2023
Delivery was fairly prompt despite it…
Delivery was fairly prompt despite it coming from France. Appreciated the spare battery which was included.
19 November 2023
having a nightmare with this company…
having a nightmare with this company !!!
unless you speaking any other language other then English your screwed .....
very annoying my order is stuck in customs they don't seem to want to communicate and there's no way to refund I'm going to have to report for fraudulent activity.
ignored all emails customer service line only speak Italian or Spanish dutch n German and do not want to help AVIOD AT ALL COST just to save £10 or so
VERY POOR BUSINESS AND SERVICE
9 November 2023
Unprompted review
DON'T BUY ANYTHING HERE
I ordered a remote control 30 june 2023 !!!!!!!!
After a lot of emails asking for delivery they asked me to prove my payment with a signed document of my bank !!! After again a lot of mails I cancelled the order and asked to refund me. After again a lot of mails they told me it was refunded and I should check with my bank.
I even did all that !!!!!!!!
Until today : no delivery, no refund.
They completely ignore my mails now....
SHAME ON YOU !!!!!!!!
21/11/23 : they keep on sending fake promises !!!! Still no delivery, no refund !!!!!!!
SHAME ON YOU ONCE MORE !!!!!!
15 November 2023
Unprompted review
Reply from Remote Control Express
Hello,
We would like to apologise once again for the delay in processing your request and confirm that our department is currently taking the necessary steps to confirm the refund of your order as soon as possible.
Please be patient.
Yours faithfully
Express remote control customer service
Hopeless customer service!
Hopeless customer service!
When I call it goes to Italy
When I ask how to refund my fobs which dont work they ignore me.
11 November 2023
Unprompted review
Reply from Remote Control Express
Hello Sir / Madam ,
We acknowledge receipt of your complaint.
We would like to inform you that an e-mail has been sent to you regarding your request.
Yours faithfully
Express remote control customer service
Terrible experience
26th October - 2 weeks of e-mail's to their customer service (as requested) & still no reply. PLEASE HELP ME URGENTLY ... you are abysmal (google it)
*REPLY TO REMOTE CONTROL EXPRESS*
I have contacted your customer service numerous times, nobody replies on e-mail & when I phone I'm told "call back I can't speak English" ... contact me please URGENTLY
Terrible experience from the start, wouldn't allow me to apply discount (I should have realised then) ... product arrived, doesn't work, can't get a reply from anyone after many e-mails, premium phone number, just called & Italian lady said call back! I'm now left with a product I want to return but cannot .. HELP ME
24 October 2023
Unprompted review
Reply from Remote Control Express
Hello,
Thank you for your message. We are sorry to hear that you have encountered a problem with your order.
To resolve the problem, please contact our customer service department directly by email
Best Regards,
Customer service TE - EU Remotecontrol-Express
I ordered two remotes on line on a…
I ordered two remotes on line on a Friday and had no delivery charge from France to Ireland. The package arrived by post the following Thursday. I opened the package, followed the instructions and had both both remotes programmed within minutes.
1 September 2023
Unprompted review
Remotes worked as expected
Remotes worked as expected. Had to program using the receiver rather than the existing remotes but not a problem.
4 August 2023
A Company operating from FRANCE not UK
A company operating from FRANCE
Remotecontrol-express.co.uk. UK phone number is given. I thought I was dealing with a Uk company
I called the number 3 times each time a broken english spoken person answered asking me to try again in hope an english speaking person would pick up? I gave up and sent e-mail. Then communication was good
It claims 24/48 delivery
As this is a French company orders must clear customs, it took 4 days for delivery
Could not get remotes to work so had to return.
Beware of postage costs as RCE want tracking number unnecassary extra cost to customer, so to return 2 remotes costing £40 cost £10.95 to return.
Expensive exercise, Returned Friday so still waiting refund
8 August 2023
Unprompted review
Great prices and quick delivery
5 July 2023
It arrived on schedule and matched its…
It arrived on schedule and matched its description.
20 June 2023
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