My order was processed very quickly and despatched the next day, my only gripe was that as I chose the cheapest shipping option it took 2 weeks to arrive in the UK, however I chose the least expensiv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super impressed with this service and company. Got exactly what I needed fixed. Would not hesitate to recommend them to anyone who needs repairs or help with remotes. Their customer service and c... See more
Company replied
i was looking to replace a broken remote ID8 all remotes on internet were to expensive and was not worth replacing (ceiling unit to old) found remote control world by accident on the internet to... See more
Company replied
I ordered a programmed TV remote. It took about a week for the programming until it was shipped out, which was a bit longer than I expected, but the result was worth the wait. When I had a small is... See more
Company replied
Company details
Written by the company
We specialize only in remote controls development, selling and repairs. Serving the whole of Europe since 2009. ....................................................................... Unusual atypical remotes are easy for us!! Seriously, we can create any remote control for every device, with the same functions and the same button names as original RC! .............................................................................. Thousands models of brand original remote controls in our stock. .................................................................................. We only want positive reviews and we will do everything for that. If you are not satisfied with our product, please give us a chance to solve the problem before giving us a bad rating. As manufacturers, unlike resellers, we can analyze the problem, reprogram the product, or recommend another model/type (exchange is free!). Please understand that the development and production of a compatible replacement part is much more demanding than an easy "buy-sell" business model. A replacement remote control must not only be of high quality but, most importantly, must be COMPATIBLE with the product. If your remote control is not working, it is usually because it is a wrong incomatible type, not because it is defective. ................................................................................... Do not hesitate to contact us anytime on orders@remote-control-world.eu. We answer within 24 hours. If you need an immediate answer ask our experienced technician (no chat bot) in the online chat on our website 9 a.m - 9 p.m. .............................................................................. Pls note: on Mondays we are more busy (we deal with inquiries from the weekend) and we are not able to answer emails within 24 hours as usual. It's better to ask on the online chat on Monday if you can't wait.
Contact info
Korejska 724/15, 70200, Ostrava, Czech Republic
- +420774778797
- orders@remote-control-world.eu
- www.remote-control-world.eu
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Remote Control World
Gentile Cliente,
La ringraziamo molto per il suo feedback! Siamo lieti di sapere che il telecomando è risultato immediatamente operativo senza necessità di programmazione.
Apprezziamo la sua fiducia e speriamo di poterLa servire nuovamente in futuro.
Cordiali saluti,
Team Remote Control World
Very helpful on online chat
Very helpful on online chat, speedy delivery, remote works perfectly, Highly recommend, Thank you
14 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you found our online chat helpful, that your remote works perfectly, and that the delivery was speedy.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Fast delivery and genuine product
Fast delivery and genuine product, as described. Also, great communication when I had a query. I would 100% buy from this company again.
Ondřej Krejčí in customer care was super helpful!
11 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that you received your product quickly and that it matched the description.
We also appreciate your kind words regarding our communication. Your trust means a lot to us, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Outstanding support and follow-up!
Outstanding support and follow-up!
Their dedication to their customers is truly remarkable. If more companies operated this way, the world would be a better place. An exceptional experience from start to finish.
Michaël
20 November 2025
Reply from Remote Control World
Dear Michaël,
Thank you so much for your amazing review! We’re truly touched by your kind words and thrilled to hear that you had such an outstanding experience with our support team. Providing attentive service and genuine follow-up is at the heart of what we do, and it’s incredibly rewarding to know that our dedication made a difference for you.
Your thoughtful feedback means a great deal to us. We believe that every customer deserves care, clarity, and reliability — and your message reminds us why we love what we do. Knowing that you describe your experience as “exceptional from start to finish” truly makes our day!
Thank you again for taking the time to share your experience and for your wonderful encouragement. We’ll continue doing our very best to deliver this level of service every time.
Best regards
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
Very good customer service
Very good customer service. I always received appropriate answers to my questions. I would especially like to highlight Ondřej Krejčí, who was always very willing to help me. I thank him for this good attitude.
I received the ordered product very quickly. I would buy from this store anytime.
6 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you were satisfied with our customer service and the prompt delivery of your order.
We will pass on your thanks to Ondřej Krejčí — it is wonderful to hear that his support and willingness to help were appreciated.
We truly appreciate your trust and look forward to serving you again anytime!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Dear Ondřej Krejčí,
Dear Ondřej Krejčí,
Senior Customer Care Representative,
I would like to thank you for the excellent support provided. I am very satisfied with the new remote control and truly appreciate the speed and professionalism with which you resolved the issue I encountered.
Thank you once again for your prompt assistance!
11 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind words. I am delighted to hear that you are satisfied with the new remote control and that our support met your expectations.
Your feedback is greatly appreciated and serves as motivation for our team to continue providing fast and professional assistance.
Thank you again for your trust, and we look forward to serving you in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Exactly as advertised
The remote was exactly as stated and worked as expected when paired to the television. The delivery time was quick and was delivered when stated.
15 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your feedback! We are delighted to hear that the remote matched the description, worked as expected with your television, and that the delivery was prompt.
We truly appreciate your trust and your kind words, and we look forward to serving you again in the future.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
good customer service
the remote control was not genuine as listed, so the customer service was good to follow may case and refund 50% (not the delivery charges). The product is still listed as genuine, but they told me they added a note for the buttons that are not functional what I don't see.
23 September 2025
Unprompted review
A company of Integrity.
I was impressed with the prompt communication from the company.
I had misunderstood the website and thought the fee covered a new remote control but it was for repair.
When I pointed out my misunderstanding the staff refunded with nil fuss.
I dealt with Ondřej Krejčí and found this person courteous and respectful.
Well done. A nice demonstration of integrity.
Philip
Thank you.
11 November 2025
Unprompted review
Reply from Remote Control World
Dear Philip,
Thank you very much for your kind feedback. I am delighted to hear that your experience with us was positive and that our team, especially Ondřej Krejčí, provided courteous and respectful service.
We always strive to handle every situation with integrity and to resolve any misunderstandings quickly and fairly, so it is wonderful to know that our efforts were appreciated.
Thank you again for your trust and recommendation!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Extremely wide variety of remote…
Extremely wide variety of remote controls for almost all devices. I order with delivery to Bulgaria and everything has arrived on time.
10 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your wonderful feedback! We are very pleased to hear that you appreciate our extremely wide variety of remote controls and that your order to Bulgaria arrived on time.
Your satisfaction is our top priority, and knowing that you found exactly what you needed encourages us to continue offering a broad selection and reliable delivery service.
We sincerely appreciate your trust and your recommendation of our site to others. It’s customers like you who make our work truly rewarding.
Thank you once again, and we look forward to serving you in the future!
best regards
Adam
VAT ELECTRONIC – REMOTE CONTROL WORLD
Great experience and fast service
Everything went super smoothly.
Quick delivery, great communication, and very helpful support.
BIG thanks to Ondřej Krejčí for the assistance!
10 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that your experience with us was smooth and that you were satisfied with the quick delivery, communication, and support.
We will pass on your thanks to Ondřej Krejčí — it’s always wonderful to hear that our team’s efforts are appreciated.
Thank you again for your trust and recommendation!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
I've got what I wanted
I've got what I wanted, the exact same remote for my old 2017 TV. This remote I have found nowhere else, so I am really happy I found this site, and also I recommend for everyone.
7 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you were able to find the exact remote you needed for your 2017 TV and that it met your expectations.
It means a lot to us that you recommend our site to others. We always strive to provide high-quality products and reliable service, and your review confirms that our efforts are appreciated.
Thank you again for your trust, and we look forward to serving you in the future!
VAT ELECTRONIC - REMOTE CONTROL WORLD
Working failure
When holding, for example, the volume button, it works only intermittently, but not continuously
2 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your feedback. We are very sorry to hear about the issues you are experiencing with your remote control. Unfortunately, we have not received any direct communication from you, and based solely on your review, we do not have enough information to investigate the situation further.
All of our products are carefully tested to ensure quality and proper functionality. If you would like us to look into this matter, please contact us directly with your order number and any additional details, and we will be happy to investigate and provide a solution.
We appreciate your understanding and hope to clarify this situation with you.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Despite the product having performed…
Despite the product having performed almost perfectly - most of the functions of my original Yamaha RX V2095 remote control -, there is one function that does not opperate: adjusting the level of individual speakers. This is an important fuction to have the system functioning as it would do. The company sent me two suggestions to test the RC, but none worked. I informed them by e-mail the results of the two suggestions, in detail. After more than a week, they only said that the Yamaha manual, once consulted, made their technician sure that there was nothing to be adjusted or corrected in the RC program. I complained about that answer and since then, no further communication from the company.
This is against what is advertised and guaranteed by the company about the "100% compatibility" with the original RC, which shows they have no interest in solving all problems related by the consumer. My last attempt was to send them a short video, showing my actions in following the steps they guarantee that it would work and, at the same time, framing the equipment display.
21 October 2025
Unprompted review
Reply from Remote Control World
Dear customer,
thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Please be assured that we have been in active communication with you and our technician several times in order to understand and resolve the issue properly.
The programming data for the remote control were taken directly from the official Yamaha documentation, and according to these specifications, the functions should correspond to the original remote. However, we understand your concern about the speaker level adjustment and have taken your comments seriously.
We are once again consulting our head technician to review your case in detail and to check whether there might be any additional adjustments possible. We appreciate your patience and the effort you took to describe the issue and record a video to help us analyze it further.
Kind regards,
Helena
VAT ELECTRONIC - REMOTE CONTROL WORLD
excellent customer service
excellent customer service - chatting for a long time.
5 November 2025
Unprompted review
Customer service is great.
20 October 2025
Reply from Remote Control World
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us such a positive review! We’re absolutely delighted to hear that you had a great experience with our customer service team. Providing fast, friendly, and reliable support is something we truly take pride in, and it’s wonderful to know that our efforts made a difference for you.
Your satisfaction is always our top priority, and feedback like yours motivates us to keep delivering the best possible experience for every customer. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out — we’ll be more than happy to help.
Thank you once again for choosing us and for sharing your experience. We truly appreciate your trust and support!
Warm regards,
Adam
VAT ELECTRONIC - REMOTE CONTROL WORLD
UPDATE - Support is actually there.
Final UPDATE:
The company actually was very fast to send me another remote and refund for 50% of the cost delivery included.
However the problem was the same annd i could not even powered it on. (yes: the batterie were working)
The uk site ebay sent me the correct remote that worked.
i cant add another star as the obligation for result was not met, but they actually did their best for correcting a situation.
UPDATE :
After being frustrated by the repetitivve question "are the batteries correctly inserted", i had actually a genuine answer for support and a partial refund, which was not obligatory, but i appreciate the gesture. Another remote will be send, I hope that one can actually power on and off the appliance or have the correct set of settings.
The answer for support was actually fast once the matter was escalated.
I am reviewing this from 1 to 3 stars (for now)
I needed a replacement for my amberglo fireplace, as my dog found a new toy in the original one.
I was not sure that could be found but eventually found 2 website, one on ebay, and Remote Control WORLD.eu
for around 15 euros, they send you another one, but already programmed like the other one.
Except nothing worked as you would expect even the start/stop of the fireplace. and when it works, it keep increasing like a loop but no option to decrease, unless you go for full loop... some option are not even working at all. its pathetic ? yes ... wait :
I emailed them and the first answer of any support would be to check the batteries ... i answered again with more details, stressing that if the batteries were not changed or correctly inserted, it would not work at all...their answer was the exact same.
So, obviously its a robot with a company that have absolutely NO WILL to fix the situation
DO NOT RECOMMEND.. AVOID AVOID AVOID !!!
The site on ebay seems to send at least the same one ... will see
1 November 2025
Unprompted review
Reply from Remote Control World
Dear Customer,
Thank you for your feedback. I am truly sorry to hear about your experience with the replacement remote for your Amberglo fireplace. I completely understand your frustration — the situation you describe does not meet the high standards we set for our products and service.
It appears that there was a misunderstanding in the support process, and I apologize if our initial guidance about the batteries caused frustration. We always strive to provide helpful and personalized support, and I regret that this was not your experience.
To resolve the issue, I would like to personally offer our assistance to ensure the remote functions correctly with your fireplace. We can provide step-by-step guidance, a replacement if necessary, or any programming adjustments needed to restore full functionality.
Please contact us directly so we can make this right. Our goal is always to ensure that every customer receives a fully working product and satisfactory support.
We appreciate your patience and the opportunity to correct this situation.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Competetive prices and speedy delievry
Great, service. Good price and speedy delivery. I would definitely recommend.
24 October 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you so much for taking the time to share your wonderful feedback with us – we truly appreciate it! We're delighted to hear that you were satisfied with our competitive pricing, speedy delivery, and overall service quality. Your kind words and recommendation mean a great deal to our entire team, and it's fantastic to know that we've exceeded your expectations.
We remain committed to maintaining these high standards with every customer we serve, and we're thrilled that you had such a positive experience with us. Should you need anything else in the future, whether it's additional products or any other assistance, we're always here to help.
Thank you again for your business and for choosing us – we look forward to serving you again soon!
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
Amazing
Amazing, my 10 year old soundbar works fine but I lost the remote long time ago and there is no official way of reordering it. Remote-control-world shipped my remote within a day, arrived in germany within a week and works perfectly fine! I ordered it with additional batteries but it actually arrived with a battery already inside
30 October 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you so much for sharing your wonderful review with us! We're thrilled to hear that we could help you find the perfect remote for your soundbar when no official replacement was available. We're delighted that your remote arrived quickly and safely, and most importantly, that it works perfectly with your device. It's wonderful that it even came with a battery already installed, so you could start using it right away. Your kind words truly mean so much to us, and we're committed to continuing this level of service.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
First class customer service
I had doubts about using a Europe-based company as opposed to a home-based (UK) firm to resolve my gas remote control issues. However, their website seemed to offer everything I needed within a reasonable time-frame. Despite my mistake (not theirs!) with the ordering process, Remote Control World promptly refunded what I was due with a friendly note. I will certainly be using them again.
24 October 2025
Unprompted review
Reply from Remote Control World
Dear customer,
Thank you so much for taking the time to share your positive feedback with us – we truly appreciate your kind words. We're delighted to hear that despite your initial doubts about working with a Europe-based company, we were able to meet your expectations and deliver the service you needed. Your situation perfectly demonstrates our commitment to putting customers first; the fact that we could promptly resolve your ordering mistake with a friendly refund shows that fair and straightforward customer care is at the heart of everything we do. We're genuinely happy we could assist you with your gas remote control needs, and we look forward to helping you again whenever you need us. Thank you for giving us the opportunity to serve you, and for your trust in Remote Control World.
Best regards,
VAT ELECTRONIC - REMOTE CONTROL WORLD
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