I had trouble downloading BitDefender & being nagged with pop-up. I contacted ReImage and Robert L assessed my computer and said ity needed work. He hooked me up with Cindy P. and her magic wand and a... See more
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See what reviewers are saying
SCAMMERS WORST, FAKE, SCAMMERS I just opened an account and they are withdrawing $9.99 every week, there is no one you can contact, everyone who seems to work for them is fake, we are astonished how... See more
my printer was down .. i could not conduct bussiness . i called reimage and they ran several tet , the process was very involved and while watching there approach it was something id never be able to... See more
Company replied
Computer died, new (old) CPU installed but reimage not carried across. one phone call and re-image had reinstalled the programme and run it to ensure all Ok. My operator Rex was efficient and very q... See more
Company replied
Company details
Written by the company
Reimage® Limited is a world leader of internet-based system repair solutions. Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost. As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity. Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS. The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.
Contact info
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very experienced
9 January 2023
Unprompted review
Reply from Reimage
Hi Blair
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
the answer is simple if you want the…
the answer is simple if you want the work done correctly the first time round hire a professional and the only ones that i choose is RESTORO but not before saying there are tecs and there are tecs but the best tec i know of works at RESTORO so if you are frustrated and want your computer fixed without issues ask for Tec MARK A he'll solve your problems without delay Malcolm Stokes Brisbane Australia
8 January 2023
Unprompted review
Reply from Reimage
Hello Malcolm
We are grateful that you took the time out to leave us a review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Kathleen Q was very knowledgeable
Kathleen Q was very knowledgeable and has a great professional and friendly attitude to her work. She diligently worked out my problem and was able to resolve the issue completely..
She is a fantastic ambassador for her company who i hope will reward her for her work on their behalf.
Great job Kathleen
30 December 2022
Unprompted review
Reply from Reimage
Hello Skier
We are incredibly grateful that you took the time out to leave us a 5-Star review. Kathleen will be surprised once she hears this commendation.
If there’s anything else we can do for you, please let us know.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
another job well done
26 December 2022
Unprompted review
Reply from Reimage
Hi Joseph
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Reply from Reimage
Hi P Nj,
Thank you for the 5-star review!
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
thank you for your excellent service …
thank you for your excellent service it is greatly appreciated have a wonderful day and be safe Merry Christmas
22 December 2022
Unprompted review
Reply from Reimage
Hello Ernest!
We are grateful to hear your wonderful review of our service. It is of our utmost pleasure to have served you. Happy Holidays to you too.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
False advertising of price
I bought Reimage for my husband's computer. It worked well so decided to buy it for my own. Went to the pricing page and the top of the page says they have a 65% discount. But the pricing shown on the page does not reflect 65% discount. The % discount shown is, 36%, 43% and 41% (different for each price point). I spent a couple of days and many emails trying to explain this to the help desk. But they just couldn't grasp the concept of this false advertising. Finally I spelled it out step by step to them and they said they "got" it and replied "It seems that there's a misunderstanding on our end regarding this issue. We will further coordinate this to our Developers regarding this price issue."
Fine but that was well over a week ago and the page is still the same and I never heard from them again. So it is still false advertising. Date below is my final contact with them.
8 December 2022
Unprompted review
Reply from Reimage
Hello Anne,
Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected.
We'd like to investigate your feedback further and correct the necessary. However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com?
We appreciate your patience and we hope to hear from you soon.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Thank you.
Scare-Ware at it's finest, don't use it!
This software is what they call Scare-ware, the program will tell you something is wrong with your PC 100% of the time just so they can scam you out of your money.
14 December 2022
Unprompted review
Reply from Reimage
Hi GeneralM13,
Thanks so for sharing your experience with us.
Reimage is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
To learn more about the support services please contact us directly through the following:
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com
Please stay safe and enjoy your day ahead!
Quick response from a knowledgeable technician
I needed a new License Key for my just-renewed reimage PC repair subscription. Technician Jaime G. replied immediately to my LiveChat message and within minutes had retrieved my new key. I activated the key and it worked successfully. I appreciate this rapid and accurate service.
12 December 2022
Unprompted review
Reply from Reimage
Hello James!
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority. Jaime is going to be thrilled to hear your praises.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com
I had 3 problems
I had 3 problems, 2 of which have been resolved to my satisfaction, thank you.
12 December 2022
Unprompted review
Reply from Reimage
Hi Thomas!
Thank you for this wonderful feedback. We will continue providing you with quality service. Please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Please stay safe and enjoy your day ahead!
Great job
Yes, Anthony solved a problem I had, and with the work he has done, the computer is running much better
10 December 2022
Unprompted review
Reply from Reimage
Hi Gary!
Thank you for this wonderful feedback! We will continue providing you with quality service.
Please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Please stay safe and enjoy your day ahead!
Computer system
Manuelyn, is very knowledgeable, and patient, and the great service she has perform on my computer. She is a keeper and a cherished employee of Reimage.
5 December 2022
Unprompted review
Reply from Reimage
Hi Patricia!
Thank you for this wonderful feedback. Manuelyn is such a dear and would be pleased to hear your praises.
Please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Please stay safe and enjoy your day ahead!
The contact has been very helpful as it…
The contact has been very helpful as it has solved my problem. Thanks to the agent who supported me.
3 December 2022
Unprompted review
Reply from Reimage
Hi Folch
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Julius did a great job in the tune-up…
Julius did a great job in the tune-up and improving the speed and efficiency of the computer.
1 December 2022
Unprompted review
Reply from Reimage
Hello Louis,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/2kPZXew
Email: support@reimageplus.com
Have a wonderful day ahead and stay safe!
Slow and Non-responsive
Manuelyn handled my problem with professionalism. My problem was resolved and the time spent by Reimage was minimal. Thank you.
27 November 2022
Unprompted review
Reply from Reimage
Hi Patrick,
Wow, we were blown away by your positive words. Our staff will be surprised once they hear this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
quick resolution of problem
27 November 2022
Unprompted review
Reply from Reimage
Hi Michael,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
knowledgeable, fast and patient with all questions and concerns. Took care of everything I needed today!
very knowledgeable, patient with questions and concerns, took care of everything I needed.
24 November 2022
Unprompted review
Reply from Reimage
Hi EV!
Thank you for this wonderful feedback. We will continue providing you with quality service. Please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Please stay safe and enjoy your day ahead!
Reimage always speedily and technically…
Reimage always speedily and technically fix my computer.They are the BEST
23 November 2022
Unprompted review
Reply from Reimage
Hi Stacy!
Wow, we were blown away by your positive words. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Let us know if you still have other concerns.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
Experience was good
21 November 2022
Unprompted review
Reply from Reimage
Hi Lonnie!
Thank you for this wonderful feedback. We will continue providing you with quality service. Please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051
Email: support@reimageplus.com
Please stay safe and enjoy your day ahead!
The help was Excellent....Kathleen Q. was excellent!
The help was Excellent....Kathleen Q. was efficient and diligent. It has been a tough issue but hopefully everything will work well going forward.
20 November 2022
Unprompted review
Reply from Reimage
Hi Stan,
We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Kathleen Q. will be surprise once she hears this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: https://tinyurl.com/y7udnog2
Phone: 1-408-877-0051 / 1-888-546-8005
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
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