Reichelt Reviews 

Ordered a computer case and it said it was going to come in 2 - 4 business days. 5 Business days later I call in cause my parcel is still in Germany and Im answered by a woman that barely speaks english and doesnt get what Im asking. Spent 30 minutes and didnt get what I wanted,nobody replied to my emails, no live chat, only calling in and no one even said sorry. Horrible.

No Problem with Reichelt. .. I was sceptical at first glance, but I decided to make an order. ..And there's NONE matter, package well sealed, all stuffs inside, if I have to make another order, I will. .. So I recommend this company to all of you.

If I could give no stars, it would be a very good representation of this company.

Let me give you some history.

On Friday last I placed an order. On the website it said the items were in stock and would be delivered within 3 to 6 business days, so I placed an order.

Ok it was late on Friday when the order was placed, so I was expecting them to send me a tracking number on Monday which was yesterday. Did not hear from them so I sent an e-mail. Today I checked my e-mail, heard nothing from them. So I sent another email, to which they finally replied, telling me the order would be shipped upon receipt of the goods.

Now as you can imagine, I am not very happy about being lied to and have asked for a refund if they cannot deliver what they promised before this transaction took place.

They said I would have to wait until the 24th of May. I have a business to run and they have my money sitting in their bank accounts.

So after asking for a refund and getting no reply via email, I rang them asking to speak to someone who speaks English. They hung up the phone on me.

This is absolutely disgraceful behaviour and may I add, if you treat people like this you should not own or run a company that deals with people, period.

Edit: 10th of May: Today I receive emails informing me that they have sent me one third of the order (I ordered 3 items) So it took them over 2 full business days to tell me this.

One email states that they have sent one item and will send the rest next week, and another email states that they have sent one item and canceled the rest.

How is it that on monday morning, when they were fully aware of this order taking place, that they did not contact me through email or my telephone number and are now sending me part of the order without my consent or prior knowledge?

You see I sent them an email stating clearly, that if they could not get the order to me by next monday, that they were to cancel the order and refund me in full. This did not happen. So what does all of this tell you?

They DO NOT listen to their customers.
They DO NOT inform their customers of any issues with their orders.
They have SERIOUS issues with communication.

By the looks of it, from my own experience, what's going on in this company, is that people within the company are not doing their jobs.

If one of my own customers pays in advance for items and I have only part of what they requested, I contact them as quickly as possible to inform them and I ask them if they wish to wait for the rest of the order to arrive or if they would like a refund. This is customer service, it's not too difficult.

I do not wait for them to contact me before I tell them I do not have what they requested.

I do not send them part of their order without asking them if this would be ok with them.

I do not send them conflicting emails informing them, that part of their order has been sent without their consent and the rest canceled and the other email saying that we have sent part of the order but you're going to have to wait for over 2 weeks for the rest.

Can you see the difference here?

I don't think you can, because reading reviews on here about your past performance with other customers leaves a lot to be desired.

I think you might need to have a serious refresher course within your company about customer service and customer satisfaction, especially since this is a recurring issue within your company.

Here's my order number InetNr.: 559992

I wouldn't dare call your business again not after how you treated my last call to you. I've left my order number above, I'm not going to email it to you because any emails I've sent you so far with my requests have not been listened to.

Unbelievable.

So i complained on here about the awful packing of some batteries, to which Reichelt quickly replied to ask me about the details.

I sent them photos of the damage and my order details.

They then replied that they would replace the items, i did not want this as despite the awful packaging the item was not severely damaged. I replied with this information and asked not to be sent more batteries i did not need.

I then got an email 2 days later telling me they would send me new batteries, i replied again saying i did not want them and then a few hours later i get an email saying they have shipped the new batteries that i do not want.

This company has a serious problem dealing with its customers effectively.

I ordered a cpu from their site, it took 5 days.
When i received the parcel, not only had the parcel been opened and resealed with different tape. They replaced the item with a one of their catalogs. When I tried to contact them they only replied once and denied it, I sent them numerous emails. Its now been 1 week and I still have not got a reply.

DO not use this site if you are foreign

First time i have used these guys and can't fault them at all. I bought 2 Phantom 4 drone batteries at a much lower price than anyone else and they arrived in 3 days.. Very happy with the service, and would use again.

Great fast delivery; never came damaged for me, always well packed and with tracked delivery

Price comparison sites led me to Reichelt who were the cheapest option - including delivery to the UK.

Ordering was simple, I didn't even need to register for an account first. I was updated on the status of my delivery, provided tracking details and my goods arrived on time and in good order.

I'd have no reservations purchasing from this vendor again.

Pathetic customer service:

- take payment for goods not in stock although advertised as in stock on website
- they send out scans of faxes via email after waiting for about 2 days for amendment of order
- then expect me to fork out another full payment for an amended order without refunding the original order!
- cancelled order in the end after unbelievable poor communication and ability to process/amend orders

This company is in the complete dark ages and Amazon would laugh their balls off looking at what the way that this company operates.

Still waiting for refund for cancelled order after 2 days of requesting, will be going to my credit card company and reporting them as fraudulent.

Keep well away from this joke of a company and use someone who can actually fulfill orders such as Amazon.

Top site with fast and not expensieve delivery
Top site !

Good prices and fast shipping. Will use this shop again