Refresh Debt Advice Reviews 

978
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing excellent debt advice, taking time to listen carefully, and making them feel completely at ease during extremely stressful times. People deeply appreciate the supportive customer service, noting that professional advisors explain every single step clearly without showing any judgment or creating any confusion. However, some people mentioned experiencing initial communication challenges or difficulties when trying to get in touch before connecting with the right advisors. Despite this minor hurdle, consumers consistently state that the overall service remains incredibly helpful, prompt, reliable, and truly stress-free for everyone.

What people talk about most

Staff

Reviewers mention positive feedback about staff members being incredibly helpful, supportive, and completely... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Clients share positive opinions on service, highlighting outstanding support from the team. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, noting that interactions feel reassuring and free of... See more

Customer communications

Users describe ambiguous interactions with customer communications, expressing a mix of relief and difficulty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

I spoke with Shane as I’ve previously been with another DMP company and had negative experience and was really worried but had positive reviews from people about refresh. This time round Shane made me... See more

Rated 5 out of 5 stars

I got in contact today as I really needed help with my debts, I spoke with Shane who was absolutely lovely and didn’t make me feel like the idiot I am for getting into debt, he gave me really good... See more

Rated 5 out of 5 stars

I came to refresh after a very turbulent time in my life, they were understanding, didn't judge and helped me to see a light in my very dark place currently. Keith was professional but so friendly... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

978 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(978)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING

Keith was AMAZING!! Made me feel more at ease and explained everything perfect, couldn’t recommend enough!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent !!!

Keith couldn't do enough for me, his advice was sound and professional . He supported me through the whole process with a great sense of humour and really put my mind at ease. Just fantastic !!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to Rochelle ( hopefully i got the…

Spoke to Rochelle ( hopefully i got the spelling correct) she handled everything so smoothly and made everything sound so easy to be done and to be honest been struggling for a very long time she was able to sort everything out in a short period of time and im happy with the outcome cant be happier than that no caption needed just simply the best

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Shane was amazing

Shane was one of the nicest person I’ve spoke to over the phone he was so reassuring and directed me exactly where to go and made it so simple. He made me feel secure in this uncertain time. I’m so grateful to have spoke to him.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Debt

Such an easy company to be with no hassling phone calls from debtors

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Roisin was amazing!

I spoke with roisin today and she was absolutely amazing. She kept me calm and made me feel really at ease. I didn't think my situation could be resolved but I was so wrong. Roisin went above and beyond for me and I now have a plan in place. I honestly feel like a massive weight has been lifted.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I spoke with Shane today and he was very professional, very thorough and also very polite. He went through all of my details and made sure to get the best possible result for me. I am very happy with the service I received today and can finally have some mental clarity with my situation going forward. Would definitely recommend this company.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much.

The help and support I received was incredible.
I was made to feel well assured and very supported, everything was explained in a professional and helpful way that I was able to understand.
I’d recommend them 100 times out of 100

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Shane is amazing

Shane is amazing, when I began the call I was very stressed out and within minutes of our conversation he had calmed me right down. Shane explained everything he was doing clearly and precisely. Shane went above and beyond staying after his finish time to help me out (what a guy) if I lived local I'd buy him a bottle but as I don't all I can do is extend my gratitude for today's conversation and any other conversation we have moving forward regarding my case. Have a lovely evening it was a pleasure talking to you.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Stress free with Keith.

Stress free with Keith.
Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentally, His customer skills and explaining things from start to finish having a laugh on the way, Couldn’t thank him and refresh enough.

Date of experience: 15th July 2025

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Jayne was absolutely fantastic

Jayne was absolutely fantastic and she was straight up with all my options. I felt like I could ask anything and get a simple answer which was honest. I have never felt so responsible lately.

7 July 2025
Unprompted review

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